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Hyatt Place Washington DC/National Mall

3-star property
400 E Street SW, Washington, DC 1-855-201-7819
4.0 out of 5
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See all 37 travelocity Reviews

" I checked in late and Lance at the front desk was great. After a long drive it was nice to be greeted with a smile. The hotel is convenient if your g ... " More

By a verified traveler on Mon 25 Oct 2021

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Hotel Description

3-star hotel near National Mall

City center stay

Within a 10-minute walk of this Capitol Hill hotel, you'll find National Mall and Smithsonian National Air and Space Museum. United States Capitol and National Gallery of Art are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and 24-hour gym are some of the featured amenities. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the seasonal outdoor pool and free continental breakfast each morning.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 214 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include free local calls, hair dryers, and laptop-compatible safes. Weekly housekeeping is available.

Room, 1 King Bed with Sofa bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$132* Per night/room Jan 23 - Jan 24

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible, Bathtub (2 Queen Beds and 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room (2 Queen Beds and 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Washington DC/National Mall ratings based on 37 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Washington DC/National Mall

Everyone (8) Couples (6) Family (13)
2 out of 5
I made a point of calling the hotel so my travel companion would be on the reservation in case she arrived before I did. The man on the phone, Mr. Smalls, wasn't very personable and sure enough he did not add my friend to the reservation. She had to wait in the lobby for me to arrive. Otherwise, all the other staff we encountered were very helpful.

Posted by on Dec 5, 2021

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Comment from Hotel Management

Dec 6, 2021 by Rustin Moore

Thank you for your visit and your follow up feedback. We apologize if there was any miscommunication that occurred before the arrival of you or your guest. We are always willing to place an additional name on the reservation, we must though also ensure that the first person to arrive has a Credit Card to swipe for incidentals and/or room and tax.

5 out of 5
N/A

Posted by on Nov 23, 2021

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Comment from Hotel Management

Dec 6, 2021 by Rustin Moore

Thank you for your visit and your follow up feedback. We appreciate your 5 star review of Hyatt Place DC National Mall

5 out of 5
I checked in late and Lance at the front desk was great. After a long drive it was nice to be greeted with a smile. The hotel is convenient if your going to the museums and it's a short ride to the Wharf. My only complaint would be the refrigerator humming loudly.The halls could use an upgrade as well. My stay over all was good and I would stay at the Hyatt Place again.

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 28, 2021 by Rustin Moore

Thank you for your visit and your follow up feedback.

4 out of 5
Great location for accessibility to sites, but no where to eat nearby.

Posted by on Oct 13, 2021

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Comment from Hotel Management

Nov 10, 2021 by Rustin Moore

Thank you for your visit and your follow up feedback.

4 out of 5
More variety in the breakfast

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 28, 2021 by Rustin Moore

Thank you for your visit and your follow up feedback.

4 out of 5
Friendly staff, close to everything we wanted to do. Clean and masks were mandatory in every open space.

Posted by on Sep 30, 2021

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Comment from Hotel Management

Oct 4, 2021 by Rustin Moore

Thank you for your visit and your follow up feedback.

5 out of 5
The staff was excellent, friendly and helpful, especially the breakfast staff. We felt welcomed.

Posted by on Sep 28, 2021

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Comment from Hotel Management

Oct 6, 2021 by Rustin Moore

Thank you for your visit and your follow up feedback

5 out of 5
Clean room and friendly staff

Posted by on Aug 31, 2021

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Comment from Hotel Management

Aug 31, 2021 by Hotel Management

Thank you for staying with us. We appreciate your feedback and looking forward in serving you again.

1 out of 5
No

Posted by on Aug 21, 2021

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Comment from Hotel Management

Aug 23, 2021 by Hotel Management

We appreciate your feedback.

2 out of 5
The AC unit in one of the rooms we reserved broke down three times during the first couple days we were there. This resulted in the room temperature being in the low 80’s for most of the time (very uncomfortable to sleep in). When the AC unit broke down for the third time we finally requested to get a different room and the front desk staff was not happy about our request. Ultimately we were switched from the room I had paid extra for (with multiple beds and a pull out couch) to a small single room with only one bed and a pull out couch. The front desk person couldn’t have cared less when I raised this concern and was rude the entire time

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 9, 2021 by Hotel Management

Thank you for staying with us. We appreciate your feedback and will address your experience with the team.

About the Hyatt Place Washington DC/National Mall

Location 400 E Street SW, Washington, DC 20024

Property Features

Hyatt Place Washington DC/National Mall offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 3000 square feet (279 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hyatt Place Washington DC/National Mall. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Washington hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 13 levels
  • 2 dining venues
  • 2 bars or lounges
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 2015
  • Continental breakfast (free)
  • Deli
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Washington Union Station (2.3 km / 1.4 mi)
  • Metro station: Federal Center Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Place Washington DC/National Mall offers 214 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Washington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Hyatt Place Washington DC/National Mall has 2 restaurants on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 70.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 49.56 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Washington DC/National Mall Hotel
  • Hyatt Place DC/National Mall Hotel
  • Hyatt Place Washington DC/National Mall
  • Hyatt Place DC/National Mall
  • Hyatt Place Washington DC/National Mall Hotel
  • Hyatt Place Washington DC/National Mall Washington
  • Hyatt Place Washington DC/National Mall Hotel Washington

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.