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Hyatt Place Washington DC/National Mall

3-star property
400 E Street SW, Washington, DC 1-855-201-7819

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4.4 out of 5
Excellent!
See all 28 Travelocity Reviews

"Clean, nice as explained on the website. Staff kind, breakfast appropriate for pandemic time. Very recommended**** " More

By a verified traveler on Sun 22 Nov 2020

Points Of Interest

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Hotel Description

3-star hotel near National Mall

City center stay

Within a 10-minute walk of this Capitol Hill hotel, you'll find National Mall and Smithsonian National Air and Space Museum. United States Capitol and National Gallery of Art are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Unwind with a drink at one of the 2 bars/lounges and enjoy the free buffet breakfast.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 214 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Free newspapers, free local calls, and hair dryers are also available.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$93* Per night/room Feb 5 - Feb 6

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible, Bathtub (2 Queen Beds and 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room (2 Queen Beds and 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Washington DC/National Mall ratings based on 28 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Washington DC/National Mall

Everyone (14) Couples (4) Family (7)
5 out of 5
Clean, nice as explained on the website. Staff kind, breakfast appropriate for pandemic time. Very recommended****

Posted by on Nov 22, 2020

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Comment from Hotel Management

Nov 23, 2020 by Hotel Management

Thank you for staying with us and providing us with your feedback!

1 out of 5
The place is infested with bed bugs. Our entire family got eaten alive by bed bugs. Due to the pandemic, they don't clean your rooms, give you extra towels, or will vacuum your room while you are out for the day. The breakfast consists of cereal and bagels. All the amenities are closed because they don't have the staff to clean and disinfect.

Posted by , from Denver, Colorado on Oct 15, 2020

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Comment from Hotel Management

Oct 16, 2020 by Hotel Management

Thank you for staying with us! We appreciate your feedback!

2 out of 5
I had a reservation for a standard room with two queen beds. Upon arrival and checking in at 8 PM I was informed that there were no more rooms with two queen beds and the only room type available was a room with one king bed and a sleeper sofa. When I politely stated that my reservation was for two queen beds, I was told that using a third-party travel site does not guarantee the room type. Only booking through Hyatt guarantees room type availability. We were tired and made do, but this arrangement is not very comfortable for four adult people. Also, the hotel is situated by a major highway and the road noise is very noticeable, at least it was in the room we were in. Definitely disappointed in our stay.

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 30, 2019 by Hotel Management

Hello Tim, Sorry in knowing that your stay didn't meet your expectation. It's a rarity when we have a comment of noise as the only noise complain will be from sirens as in any city property. We do thank you for staying with us and wish you a Happy New Year! Warm regards,

3 out of 5
freeway noise should be expected if you stay here. The stay was pleasant though.

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 15, 2019 by Asst. General Manager

Hello Anonymous, Thank you for staying with us. If travels should take you back to DC, we would love to have you stay with us. For that next trip, feel free to have us provide you with a room on the opposite side of the floor that you were on. It was indeed a pleasure in having you!

5 out of 5
Quiet area close to Capital Mall. Not a lot of restaurants close but hotel restaurant was fantastic! Staff was great!

Posted by on Oct 28, 2019

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Comment from Hotel Management

Nov 6, 2019 by Lance Range

Thank you so very much

5 out of 5
Loved the location! Super close to the Mall and Metro. Great, friendly staff with exceptional service. We loved the fact that there was a laundry facility for guest use and the breakfast buffet was incredible! Will stay again.

Posted by on Oct 22, 2019

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Comment from Hotel Management

Nov 15, 2019 by Asst. General Manager

Hello Anonymous, Thank you for staying with us and more importantly...You will stay with us again! Yay! Awesome! Regards,

5 out of 5
I really thought the staff was great, hotel room was really clean and even if I slept in I would still come back to a clean room.. You know that fake smile or when somebody doesn’t really want to talk?? Well this place doesn’t give you that.. I can tell they meant it.. will tell everyone I know if they were going to stay in DC that is the hotel they should go to.

Posted by on Oct 19, 2019

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Comment from Hotel Management

Nov 15, 2019 by Asst. general Manager

Hello LaMeres, Thank you for the warmth of your acknowledgement in recognizing the genuineness of our hospitality. We do look forward for your return as we will pick up where we left off and build a very long lasting relationship when travels take you into Washing DC! Warm regards,

5 out of 5
Very nice place to stay when touring Washington DC. Very close to the National Mall. We walked from the hotel to many sites we wanted to visit and took an Uber for some of the longer distances. Breakfast each morning was good and we ate a number of dinners in the hotel restaurant as well. Our room had a king size bed as well as a nice couch to relax and watch TV when we were in the room. Would definitely recommend to all.

Posted by , from Las Vegas, NV on Oct 18, 2019

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Comment from Hotel Management

Nov 15, 2019 by Asst. General Manager

Hello G. Weber, We are pleased and excited in knowing you had a great time and we've contributed to positive memories you made here in Washington DC. Thank you for staying with us as we look forward in serving you again in the near future. Warm regards,

5 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 16, 2019 by AGM

Hello Anonymous, Awesome! Glad to know we made your stay a 5 out of 5! Looking forward in serving you again on your next trip in the city. Warm regards,

5 out of 5
The staff was excellent. They were very helpful and eager to help and go above and beyond.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 5, 2019 by Megan

Thank you for taking the time to share your valuable feedback. So great to hear about our staff and your experience!

About the Hyatt Place Washington DC/National Mall

Location 400 E Street SW, Washington, DC 20024

Property Features

Hyatt Place Washington DC/National Mall offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 3000 square feet (279 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hyatt Place Washington DC/National Mall. This 3-star Washington hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 13 levels
  • 2 dining venues
  • 2 bars or lounges
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 2015
  • Buffet breakfast (free)
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Ronald Reagan Washington National Airport (DCA) (7.6 km / 4.7 mi)
  • Train station: Washington Union Station (2.3 km / 1.4 mi)
  • Metro station: Federal Center Station (0.4 km / 0.3 mi)

Room Amenities

Hyatt Place Washington DC/National Mall offers 214 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Washington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Hyatt Place Washington DC/National Mall has 2 restaurants on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines. The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 70.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Washington DC/National Mall Hotel
  • Hyatt Place DC/National Mall Hotel
  • Hyatt Place Washington DC/National Mall
  • Hyatt Place DC/National Mall
  • Hyatt Place Washington DC/National Mall Hotel
  • Hyatt Place Washington DC/National Mall Washington
  • Hyatt Place Washington DC/National Mall Hotel Washington

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.