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4.3 out of 5

"The cleanly ness of the room. It was mint condition for sanitation " More

By a verified traveler on Mon 08 Mar 2021

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Hotel Description

4-star hotel near The Domain

In Austin

You'll find Arboretum at Great Hills Mall and The Domain within 3 miles (5 km) of this Austin hotel. Norris Conference Centers and Q2 Stadium are also within 3 miles (5 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the gym and perks like free WiFi and a free area shuttle. Self parking, a 24-hour business center, and express check-in are also offered.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$118* Per night/room Jul 10 - Jul 11

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

King, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

King, Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Austin Northwest Arboretum ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Austin Northwest Arboretum

Everyone (8) Couples (2) Family (5)
5 out of 5

Posted by , from LONGVIEW on Feb 18, 2022

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5 out of 5

Posted by on Jul 22, 2021

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1 out of 5
I don't feel like I got the room I was expecting when I booked it through Travelocity (double King). When I questioned this at check-in I was told there was no such room. Then was told they would cancel my reservation and I could contact Travelocity for a refund. So I basically had no choice. When I asked to speak with the hotel manager she said she was the hotel manager. the property and grounds were not well maintained. I will never use either Travelocity or Hilton again. Worse than motel 6

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jul 1, 2021 by Customer Service

We appreciate you taking the time to share your feedback. Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with Travelocity and our hotel. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon.

3 out of 5
The cleanly ness of the room. It was mint condition for sanitation

Posted by on Mar 8, 2021

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4 out of 5
I was intrigued by the “built-in sanitizer” in the door handle of the bathroom of the lobby! What a terrific idea!

Posted by , from Oklahoma City on Jan 3, 2021

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5 out of 5

Posted by on Sep 22, 2019

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Comment from Hotel Management

Oct 7, 2019 by Frank J.

Thanks for staying with us!

4 out of 5

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 9, 2019 by Jeff Nelson

Thank you for taking the time to share your experience with us!

5 out of 5
The most thing i like the friendly mannar of staffs there. the worst thing was the airconditioner inside room was too loud.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Sep 9, 2019 by Jeff Nelson

Thank you for taking the time to share your experience with us!

5 out of 5

Posted by on Jun 13, 2019

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5 out of 5
No coffeepot. The property is undergoing renovations now on the first floor.

Posted by on Jun 1, 2019

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About the DoubleTree by Hilton Hotel Austin Northwest Arboretum

Location 8901 Business Park Dr, Austin, TX 78759

Property Features

DoubleTree by Hilton Hotel Austin Northwest Arboretum offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 6600 square feet (613 square meters) and includes conference space. DoubleTree by Hilton Hotel Austin Northwest Arboretum also features multilingual staff, coffee/tea in a common area, and concierge services. A free area shuttle within 4 mi is available. For a fee, parking is available. This 4-star Austin hotel is smoke free.

  • 1 building
  • 194 guestrooms or units
  • 4 levels
  • 6600 sq ft of conference space
  • 613 sq m of conference space
  • Built in 1984
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 4 mi
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Austin Northwest Arboretum offers 194 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 10:00 AM.

DoubleTree by Hilton Hotel Austin Northwest Arboretum has a restaurant on site.

Overlook Restaurant - This lobby lounge specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 15.95 per person (approximately)
  • Self parking fee: USD 7 per day (in/out privileges)
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Austin-NW Plaza/Arboretum Area
  • Holiday Inn Plaza/Arboretum
  • Holiday Inn Plaza/Arboretum Hotel
  • Holiday Inn Plaza/Arboretum Hotel Austin-NW Area
  • DoubleTree Hilton Hotel Austin Northwest Arboretum
  • DoubleTree Hilton Hotel Arboretum
  • DoubleTree Hilton Austin Northwest Arboretum
  • DoubleTree Hilton Arboretum
  • Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
  • Holiday Inn Arboretum
  • DoubleTree by Hilton Hotel Austin Northwest Arboretum Hotel
  • DoubleTree by Hilton Hotel Austin Northwest Arboretum Austin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.