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"It was good. Nice bedroom clean bathrooms nice staff I would stay again " More

By a verified traveler on Mon 15 May 2017

Hotel Description

Hotel near Concord Mills in Concord

In Concord

Within 3 miles (5 km) of this hotel, you'll find Concord Mills and Charlotte Motor Speedway. Hendrick Motorsports Complex and Rocky River Golf Club are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. There's a fitness center on site, and a 24-hour front desk and a terrace are also provided.

Free WiFi, cable TV

The 116 guestrooms have TVs with cable channels and offer free WiFi and coffee/tea makers. Other amenities include free weekday newspapers, free local calls, and hair dryers.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Nov 16 - Nov 17

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sleep Inn & Suites at Concord Mills ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sleep Inn & Suites at Concord Mills

Everyone (8) Couples (1) Family (2)
2 out of 5
Would not stay again. Price was good but hotel needs an update. No one at desk to assist with anything. Breakfast was terrible.

Posted by on Sep 23, 2019

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5 out of 5
Have stayed at various Sleep Inns, they have been reliably good, as was this location.

Posted by on Aug 28, 2019

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2 out of 5
Awesome location, but the room was a bit unclean and needs updating

Posted by , from Oklahoma on Jan 23, 2019

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2 out of 5

Hallways had strong odors, carpets were stained

Staff were friendly but would not recommend this hotel. I considered checking out after the first night. It smelled, beds were to short, and the breakfast was either cold or hard.

Posted by on Jun 15, 2017

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Comment from Hotel Management

Jun 19, 2017 by

Thank you for choosing to stay with us recently. We appreciate your taking time to review your visit. I'm very sorry our accommodations did not meet or exceed your expectations. Our hallway carpeting is stained and is being replaced. The hotel was renovated 3 1/2 years ago and included all new carpeting. Unfortunately it hasn't performed as expected and is now being replaced. Although some hotels may feature extra long beds please now that all of our beds are standard length and width for their size (king or double.). I'm sorry there were items you found cold and hard on our breakfast buffet. We try very hard to provide an appealing variety of quality food items and pleasant service each morning. We thank you for your time in providing a review and for your valuable feedback. Debra

5 out of 5
It was good. Nice bedroom clean bathrooms nice staff I would stay again

Posted by on May 15, 2017

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Comment from Hotel Management

May 19, 2017 by

Thank you! We appreciate your compliments and hope you will stay wit us again in the near future. Thank you for your business. Debra

3 out of 5

Not awful, but could have been better

Pros: It was near a lot of amenities that you could walk to comfortably.
Cons: The staff shouldn't smoke if they threaten people with a $250.00 cleaning fee if a guest smokes in their room. They made the whole floor stink!
Location: Convenient to restaurants and shopping.
The place was quiet, but the staff had a not so "secret" smoking room on the 3rd floor across from the ice machine/laundry room. When my room was cleaned the door was locked open and left that way ALL DAY LONG until I returned at 9:00PM that evening after an all-day business meeting and dinner with clients. Someone was also smoking pot in the stairwell. The hotel was located in a convenient location to restaurants and businesses, though.

Posted by , from Chesterfield, Virginia on Aug 3, 2016

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Comment from Hotel Management

by Debra S.

Thank you for taking time to review your recent visit with us and for bringing to our attention your concerns regarding our staff smoking in the building on the 3rd floor and your room being left unlocked during the day. I've spoken with our Assistant GM at the hotel who had no previous knowledge of your concerns. To best address this issue we'd greatly appreciate more information on how you identified the people smoking as employees and the exact location of the offense. The time of day or night would also be of enormous help. Across from the vending area is a 2-bedroom suite. Know that both of your concerns are being addressed with appropriate parties but again, we appreciate additional information. Thank you for your business and your time.

4 out of 5

Average Hotel, very good location.

Pros: Location and it was clean.
Cons: Better bathroom layout and the floor in the elevator was worn out.
Location: Great location for anyone wanting to visit race shops or attend a race. Lots of restaurants & places to shop close by.
We stayed here two nights while in town for a Nascar camp our son attended. The location is great and convenient to the Concord Mills mall and several race shops as well as Charlotte Motor Speedway. The condition of the hotel was average for a Sleep In but better than the Sleep In we stayed at in Hickory the two nights before. The double beds seem small and the bath rooms are separated, with the toilet & shower in a very small room of there own and the sink right beside one of the beds. Breakfast was good and in a room that had been remodeled using three regular rooms.

Posted by , from NC on Jul 5, 2016

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Comment from Hotel Management

Jul 14, 2016 by Debra S.

Thank you for choosing to stay with us and for taking time to provide a review of your visit. Your feedback is both valuable and thorough. It sounds like you stayed in our two bedroom suite. Actually that suite was designed and built to include two separate bedrooms complete with their own bathrooms and security locks. We hope you enjoyed the extra room! Thanks again for your time and your business. We greatly appreciate both and hope to see you again in the near future.

4 out of 5

Nice hotel that is close to Concord Mills.

Pros: Location
Cons: Queen room was small.
Location: Plenty of restaurants, shopping, and entertainment nearby.
Good location near shopping and entertainment for all ages. Good breakfast.

Posted by , from Statesville, NC on Jun 25, 2016

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Comment from Hotel Management

Jun 28, 2016 by Debra S.

Thank you for taking time to post a review of your recent visit. We're glad you enjoyed our location and our breakfast. Although you found the room small we hope you were comfortable and had everything you needed for a great stay. We appreciate your business and hope we'll have an opportunity to welcome you back to our hotel in the near future. Again, thank you! Debra

5 out of 5

A good place to stay

Pros: Location was convenient, pool was nice and breakfast was enjoyable.
The person who checked us in was not very cordial. She basically took our info and gave us the keys to room. We had to ask where room was located. She never said anything about breakfast hours or how to access the internet. We reported to her later that our refrigerator wasn’t cold. It wasn’t until she was leaving for the night when she saw us again that she remembered our refrigerator and told the next desk clerk to write up a work order. In the morning, we checked again, and apparently no work order was submitted. The morning desk clerk took care of it and maintenance showed up and resolved the problem almost immediately. Other than that, enjoyed the hotel breakfast and pool and other staff were very helpful.

Posted by , from Florida on Sep 2, 2015

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4 out of 5

Shopping trip to Concord Mall

Pros: Close to shopping area and local restaurant.
The only thing that we were not able to go swimming due to all of the children that took over the pool. It would be nice if the hotel had a bigger pool or an indoor also. The room was comfortable the only thing is the shower was small. Getting up in the morning and going down to have breakfast there was all of the children from the pool and the parents took most of the tables and the food. We had to wait until we could get a table then also the food. We found out that there was a baseball team that was staying at the hotel. When we check into the hotel the staff was very nice. When we were checking out on Sunday there was no one at the front desk. When he finely showed up he did not say thank you for for staying the hotel.

Posted by , from Four Oaks, NC on Aug 1, 2015

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About the Sleep Inn & Suites at Concord Mills

Location 7821 Gateway Lane, Concord, NC 28027

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available. Event space at this hotel measures 504 square feet (45 square meters). A fitness center, a terrace, and coffee/tea in a common area are also featured at the business-friendly Sleep Inn & Suites at Concord Mills. Self parking is free. Smoking is allowed in designated areas at this Concord hotel.

  • 1 building
  • 116 guestrooms or units
  • 3 levels
  • 504 sq ft of conference space
  • 45 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free RV, bus, truck parking


  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (31.3 km / 19.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sleep Inn & Suites at Concord Mills offers 116 air-conditioned accommodations with safes and coffee/tea makers. Premium cable television is provided. Rooms have partially open bathrooms. Bathrooms include showers and hair dryers. This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center.


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 7:30 AM
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No cribs (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sleep Inn Concord
  • Sleep Inn Hotel Concord
  • Sleep Inn Concord Mills Hotel
  • Sleep Inn Concord Mills
  • Sleep Inn & Suites at Concord Mills Hotel
  • Sleep Inn & Suites at Concord Mills Concord
  • Sleep Inn & Suites at Concord Mills Hotel Concord

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.