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4.3 out of 5

"Enjoyed our stay!! Unfortunately there was a event going on that weekend so it made coming and going from hotel difficult.. Room service was lacking I ... " More

By a verified traveler on Mon 22 Nov 2021

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Hotel Description

Enjoy the spa at this 4-star The Woodlands hotel

On waterfront

Your stay at this The Woodlands hotel places you within a 10-minute walk of Woodlands Town Center and Woodlands Art League. Woodlands Mall and Market Street are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 27 conference rooms, business center, and valet parking. Enjoy the gym and perks like free WiFi.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$202* Per night/room Dec 18 - Dec 19

Concierge Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Woodlands Waterway Marriott Hotel & Convention Center ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Woodlands Waterway Marriott Hotel & Convention Center

Everyone (2) Couples (2) Family (2)
4 out of 5
Enjoyed our stay!! Unfortunately there was a event going on that weekend so it made coming and going from hotel difficult.. Room service was lacking I’m assuming because of staffing.. coffee pot didn’t work but there was a Starbucks downstairs.. This was second time staying at this hotel.. Don’t think I will stay here again will try another hotel in the area…

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 22, 2021 by Shannon

Hi Angela, I appreciate you taking the time to provide feedback during your stay. Please accept my personal apology for the poor service you received from room service and the coffee pot not working in your room. We were experiencing short staff, and I offer this explanation not as an excuse, but with the hope that you will consider your experience an exception to our service. I hope you will give us the opportunity to prove this by inviting you and a guest to be my guests for dinner at some future date.

5 out of 5
The location to Cynthia Woods was great and the waterway and path was really nice. The vallet service would not let us check in and get out bags out prior to parking, which was inconvenient as we had to schlep our bags in from the parking garage....

Posted by , from Corpus Christi on Sep 12, 2021

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Comment from Hotel Management

Sep 13, 2021 by Shannon

Hi Mary, Thank you for your feedback and I am glad you enjoyed your stay and the location to the Pavilion. I am sorry you had an issue unloading your bags and we will speak with our valet attendants about this further. We cannot wait to host you again. Thank you

5 out of 5
Very good customer service I did not get the girls name at the front a check in young bright and intelligent,

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 10, 2021 by Hotel Management

Thank you for staying with us! We appreciate your feedback and hope to see you again.

4 out of 5
The location that is beside the waterway is fantastic.

Posted by on Apr 30, 2021

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Comment from Hotel Management

May 7, 2021 by Hotel Management

Thank you for staying with us. We appreciate your feedback!

5 out of 5
Great location and views. Stellar staff - super polite and well prepared

Posted by on Feb 21, 2021

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Comment from Hotel Management

Apr 8, 2021 by Hotel Management

Thank you for staying with us. We appreciate your feedback!

5 out of 5
Hotel is walking distance to all you need for a great romantic getaway. Mitchell pavilion, shoppping, and restaurants. You can even rent kayaks or paddle boats for the Waterway. Not a walker? There’s a free trolley. Had a late night dip in the pool and hot tub and then a drink by the outdoor fire pit. Will come again!

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 23, 2019 by Colleen

Thank you for your kind remarks about our hotel. We love to hear from our guests, and with what we have to offer, hard not to have an amazing, memorable time!! We look forward to serving you again soon. Kind regards,

2 out of 5
I have called and tryed to speak to someone bebore i left about the over chagre and issues that i had with my room and they just blow me off.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Oct 7, 2019 by Colleen

Our deepest apologies for your disappointment in your recent stay. I have taken your comments to our Director of Hotel Operations for her further review and discussion with Front Desk. If you still need assistance, please call our hotel and we will be happy to help. Kindest regards,

5 out of 5

Enjoyed our visit!

Pros: Nice staff, clean and relaxed but elegant place.
Cons: Nothing
Location: Shopping, boat rides, walking (beautiful area) over all enjoyable.
Nice experience, always enjoy this Hotel, everything right at your finger tips! The location is incredible, shopping, entertainment and nice area to enjoy the outdoors!

Posted by on Jun 27, 2016

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4 out of 5

Great location!

Pros: LOCATION. LOCATION. LOCATION.
Cons: SHOWER HEAD!!!!!
Location: Walking distance to restraunts & shopping. By the water & a movie theatre.
The hotel room was nice but for the price I expected more. It did not have a fridge or hair dryer. The shower head has HORRIBLE! I could barely get the shampoo out of my hair. The room was more like that a Holiday Inn. The WONDERFUL location is what you are paying for. Within walking distance to shopping & restraunts and even a movie theatre. If you don't mind driving, booking a cheaper room somewhere else will save you money.

Posted by , from HOUSTON, TX on Jul 1, 2015

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About the The Woodlands Waterway Marriott Hotel & Convention Center

Location 1601 Lake Robbins Dr, The Woodlands, TX 77380

Property Features

The Woodlands Waterway Marriott Hotel & Convention Center offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 66532 square feet (6181 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the business-friendly The Woodlands Waterway Marriott Hotel & Convention Center. Parking is available for a fee. This 4-star The Woodlands hotel is smoke free.

  • 345 guestrooms or units
  • 12 levels
  • 66532 sq ft of conference space
  • 6181 sq m of conference space
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Woodlands Waterway Marriott Hotel & Convention Center offers 345 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 48-inch Smart televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This The Woodlands hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Separate bedroom
  • Smart television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 10:00 AM.

Acqua Restaurant - This restaurant specializes in American cuisine and serves breakfast only.

Acqua Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks® - This café serves breakfast and lunch. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Kayaking nearby
  • Golfing nearby
  • Health or beauty spa nearby

Spa Services

The Spa at the Waterway has 2 treatment rooms. Services include deep-tissue massages, facials, body scrubs, and manicures and pedicures. The spa is open daily.

  • Deep tissue massage
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 8.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 22 per day (in/out privileges)
  • Valet parking fee: USD 29 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel Woodlands
  • Waterway Marriott
  • Waterway Marriott Hotel
  • Waterway Woodlands
  • Woodlands Marriott Hotel
  • Woodlands Waterway
  • Woodlands Waterway Marriott
  • Woodlands Waterway Marriott Hotel
  • The Woodlands Waterway Marriott Hotel & Convention Center Hotel

You should know

  • Pool access available from 6 AM to 11 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.