Came and had room available. Staff didnt know this and said was not available. Took another room mor.e costly, but motel refunded proper amount.this still did not help us, for my wife has as ambulatory ability lack, and had trouble with bathtub height, but we were able to navigate this without her falling, thank God. Wrong room for our need, which we initially signed up for. There was no vaild reason this should have occurred.