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"Great party hotel. Pool is small and gets packed in tight. Otherwise, great food and fun atmosphere. " More

By a verified traveler on Wed 22 Jun 2016

Hotel Description

4.5-star luxury hotel near American Airlines Center

In entertainment district

Within a 10-minute walk of this Uptown hotel, you'll find Victory Park and Klyde Warren Park. American Airlines Center and Dallas World Aquarium are also within 2 miles (3 km).

Poolside dining

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the outdoor pool and perks like a free area shuttle.

Free Internet, refrigerators

Boasting comforts like Egyptian cotton sheets and down comforters, the 159 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Refrigerators, minibars, and room service are also available.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$200* Per night/room Apr 10 - Apr 11

Superior Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Parlor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds (Parlor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel ZaZa Dallas ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel ZaZa Dallas

Everyone (4)
5 out of 5

Posted by on Jan 23, 2020

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Comment from Hotel Management

Jan 24, 2020 by Manager

Thank you for your review!

5 out of 5

Posted by on Mar 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by Manager

Thank you for staying ZaZa!

2 out of 5
A friend was having her wedding reception at the hotel, so I booked a room a little over a month in advance. There was about a 10-15 minute wait, but the lobby was comfortable, and the staff and offered us each a glass of wine. When it was our turn to check in, the receptionist informed us that were were being offered a "free upgrade" to one of their bungalows. I asked what that meant, and she told us it was a sister property nearby. I told her we would like to decline the upgrade so we could stay in the hotel where the reception would be, but she told me all the rooms were full, and they were overbooked. She offered to call a driver to take us to the bungalow, but she said it would be faster to walk. She gave us directions, and off we went in the Texas heat. There were directions on the sidewalk for a little bit, but we lost the trail at an intersection. We traipsed back to the hotel and asked one of the valet attendants for directions, and his way finally got us and our puddles of sweat to our room. Now, if you look through the hotel pictures, you would be expecting a fun, themed boutique style room with lots of character. What we got was a bunch of white, boring whiteness. I've seen more character in a Best Western. After moving on to my second glass of wine, I sponge-bathed off the sweat and headed back over to the hotel for the reception. Then realized I forgot my gift and had to go back to the bungalow. Also, the bathroom wasn't super clean (see pics).

Posted by , from Texas on Jun 15, 2018

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5 out of 5


Great party hotel. Pool is small and gets packed in tight. Otherwise, great food and fun atmosphere.

Posted by on Jun 22, 2016

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3 out of 5

The ZaZa Experince

First Expression always say everything ... Very boutique and Cute. Check in was a little slow and if you request a upgrade room be prepare to pay. The Dragon - Fly nice but pricey and the room was nice and warm. Pool area is for the pretty people and wanna-be seen folks.

Posted by on Jun 14, 2009

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1 out of 5

Probably would have been nice but...

After making reservations for one of their concept rooms, 2 weeks before going, I arrived only to find that they had given my room to someone else. We arrived at 8PM but had been assured by the gentleman that I made the reservation with that my credit card number would hold the room until midnight. Furthermore they were full for the night but I could come back the next day and stay if I liked. I would avoid the hotel like the plague and will in the future.

Posted by on Jan 25, 2009

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1 out of 5

Worst Stay ever!

My husband and I stayed when we flew in from overseas for a wedding. It was the middle of June and he was not allowed to wear his $500 Italian leather sandals into the bar because they weren't ""distinguished"" enough! Come on! We had thousands of dollars worth of cash we wanted to spend having a good time in the comfort of our own hotel, but was turned away because of a pair of sandals! Why didn't they make all the tranies leave the pool earlier in the day? Lots of older - shouldn't be wearing a bikini or showing off my leather skin people trying to capture their youth were always at the pool - it was embarassing for them and I am sure none of them were actually staying at the hotel! It left no room for us to even get a seat. Under the right management, this would have been a great place to stay - but it sucked! We had to change rooms when we arrived and we had already napped on the bed - we saw them check someone else in the room while we were moving rooms...they didn't even clean it! GROSS! I will never stay here again and I advise everyone to stay away!

Posted by on Jan 12, 2009

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5 out of 5

Great Hotel!

We spent 4 nites last Thanksgiving and loved it. We loved our room, it was very stylish and comfy and the large balcony was a delite. The weather was perfect so we enjoyed eating there for breakfast. Room service was very good for breakfast. Staff was very helpful and friendly too. Booking was no problem at all.

Posted by on Aug 25, 2008

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2 out of 5

Zaza - horribly overrated

Hotel prides itself on a boutique experience. Customer service was poor, room needed maintenance (plumbing issues), and housekeeping was inconsistent. For that kind of money, I expect much, much better

Posted by on Jul 30, 2007

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5 out of 5

Fun place

Zaza is known for its hot nightclub and its pool scene. This is a great place to be seen at.

Posted by on Mar 4, 2007

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Property Features

Hotel ZaZa Dallas offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 15,000 square feet (1 square meters) and includes a conference center. A 24-hour fitness center, a steam room, and a terrace are also featured at the luxury Hotel ZaZa Dallas. You'll have access to the health club at a partner property. A free area shuttle within 5 mi is available. Parking is available for a fee. This Mediterranean Dallas hotel is smoke free.

  • 159 guestrooms or units
  • 4 levels
  • 2 buildings
  • 15,000 sq ft of conference space
  • 1 sq m of conference space
  • Built in 2002
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Valet parking (surcharge) , RV, bus, truck parking (surcharge)


  • Airport: Dallas, TX (DFW-Dallas-Fort Worth Intl.) (32.4 km / 20.2 mi)
  • Train station: Dallas Union Station (4.4 km / 2.7 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hotel ZaZa Dallas offers 159 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Dallas hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to noon.

Dragonfly - This poolside restaurant specializes in fusion cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

ROOM SERVICE - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Open daily.

POOLSIDE - This restaurant specializes in American cuisine and serves light fare only. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub.

Spa Services

ZaSpa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 21 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Massages on beach
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 21
  • Sports massage
  • Detoxification wrap
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 40 per person (approximately)
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Hotel ZaZa Dallas.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.