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Lorenzo Hotel

4-star property
1011 S Akard St, Dallas, TX 1-855-201-7819
4.3 out of 5
Very good!
See all 38 travelocity Reviews

"The hotel has a great artistic, downtown loft vibe. The food and staff were excellent also! The only drawback was the traffic noise from the freeway r ... " More

By a verified traveler on Mon 19 Sep 2022

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Hotel Description

4-star boutique aparthotel near American Airlines Center

City center retreat

A stay at this South Dallas aparthotel places you within half a mile (1 km) of Kay Bailey Hutchison Convention Center and 2 miles (3 km) of American Airlines Center. Reunion Tower and Dallas World Aquarium are also within 2 miles (3 km).

Dining options, 3 bars/lounges

This smoke-free aparthotel includes 2 restaurants, an outdoor pool, and a gym. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. A poolside bar, a 24-hour front desk, and a coffee shop are also provided.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and coffee/tea makers, the 237 apartments offer free WiFi and free wired Internet, as well as flat-screen TVs. Other amenities include room service, premium bedding, and free bottled water. Housekeeping is available on request.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$189* Per night/room Oct 17 - Oct 18

Corner Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Corner Suite, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Corner Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Corner Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lorenzo Hotel ratings based on 38 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lorenzo Hotel

Everyone (14) Couples (8) Family (13)
5 out of 5

Posted by on Apr 24, 2023

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Comment from Hotel Management

May 15, 2023 by Lulu

Thank you for choosing Lorenzo Hotel for your recent travels to Dallas. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.

5 out of 5
The hotel has a great artistic, downtown loft vibe. The food and staff were excellent also! The only drawback was the traffic noise from the freeway right outside. It wasn’t as bad at night but definitely always there.

Posted by on Sep 19, 2022

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Comment from Hotel Management

Sep 20, 2022 by Matthew

Thank you for the review. We hope to welcome you back soon

5 out of 5
The hotel has a very unique style and many eccentric hidden in plain sight accents. The staff was friendly and efficient. My experience exceeded my expectations!

Posted by on Jun 30, 2022

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Comment from Hotel Management

Jul 1, 2022 by Matthew

Thank you for your review. We can't wait to welcome you back soon.

3 out of 5
difficult checkin at first. could not find reservation

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 13, 2022 by Matthew

We apologize you had difficulty checking in. We will work with our teams to make sure this doesn't happen in the future. Thank you

5 out of 5

Posted by on May 1, 2022

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Comment from Hotel Management

Mar 9, 2023 by Lorenzo Hotel

Thank you for your review

5 out of 5
We loved the uniquely themed decor. So artsy and interesting!

Posted by , from Lewisville on Jan 20, 2022

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Comment from Hotel Management

Jan 24, 2022 by Lorenzo Hotel Management

Thank you for the review!

5 out of 5
I liked the room and all the unique and fun things they had in there. Staff was friendly and helpful.

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 12, 2021 by Jordan

Thank you for staying with us!

5 out of 5

Posted by on Aug 14, 2021

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Comment from Hotel Management

Mar 9, 2023 by Lorenzo Hotel

Thank you for your review.

1 out of 5
WE LEFT AFTER 3 HOURS WE HAD NO WATER PRESSURE IN THE ROOM ... (WE ASKED FOR ANOTHER ROOM AFTER THEY COULD NOT FIX THE ISSUE) THEY WERE BOOKED. THEN THEY BASICALLY SAID TOUGH LUCK! I WILL NEED A REFUND AS WE DID NOT SPEND THE NIGHT AND HAD TO BOOK ANOTHER HOTEL WHILE IN THE LORENZO... VERY STRESSFULL

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 7, 2021 by Marketing

Hi there, I am so sorry to hear this. Can you please contact us at the hotel directly so that we can assist and get your room number to check the water pressure?

5 out of 5
Bunch of nice looking women always. Rooms are artistic

Posted by on Dec 6, 2020

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Comment from Hotel Management

Dec 8, 2020 by Front Desk

Thank you for staying at Lorenzo Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Dallas.

About the Lorenzo Hotel

Location 1011 S Akard St, Dallas, TX 75215

Property Features

Lorenzo Hotel offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. Event space at this aparthotel measures 6690 square feet (622 square meters) and includes conference space. The business-friendly Lorenzo Hotel also features multilingual staff, concierge services, and laundry facilities. For a fee, parking is available. This 4-star Dallas aparthotel is smoke free.

  • 237 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 3 bars or lounges
  • 6690 sq ft of conference space
  • 622 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Dallas Union Station (3.1 km / 1.9 mi)
  • Metro station: Cedars Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Lorenzo Hotel offers 237 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Dallas aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 11 AM and on weekends from 7 AM to noon.

Lorenzo Hotel has 2 restaurants serving breakfast and dinner.

Hamilton’s - This restaurant specializes in southern cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Taco Enzo - This coffee shop specializes in American cuisine and serves breakfast and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property does not accept prepaid debit/credit cards or Cash App.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 77 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Events/parties not allowed
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 4–20 per person
  • Self parking fee: USD 20 per night
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lorenzo Hotel Dallas
  • Lorenzo Hotel
  • Lorenzo Dallas
  • Lorenzo Hotel an Ascend Hotel Collection Member
  • Lorenzo Hotel Dallas
  • Lorenzo Hotel Aparthotel
  • Lorenzo Hotel Aparthotel Dallas

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't allowed at Lorenzo Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.