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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property
Hotel near Kay Bailey Hutchison Convention Center in Dallas

Choose dates to view prices

Photo gallery for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Exterior
Terrace/patio
Exterior
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Daily buffet breakfast for a fee
Reviews
6.4

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • Parking availableParking availableParking available
  • Restaurant

Explore the neighborhood

Map
1015 Elm St, Dallas, TX, 75202
  • Popular LocationDallas World Aquarium4 min walk
  • Popular LocationKay Bailey Hutchison Convention Center10 min walk
  • Popular LocationAmerican Airlines Center17 min walk
  • AirportDallas, TX (DAL-Love Field)14 min drive

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
Pet friendly
Free WiFi
Air conditioning
Laundry
3.9 out of 5, Good, (3324)
The price is $104
per night
$144 total
includes taxes & fees
May 27 - May 28
Magnolia Hotel Dallas Downtown

About the neighborhood

Dallas

City center stay.Within a 10-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Sixth Floor Museum. American Airlines Center and Reunion Tower are also within 2 miles (3 km).

What's nearby

  • Dallas World Aquarium - 4 min walk
  • Kay Bailey Hutchison Convention Center - 10 min walk
  • Perot Museum of Nature and Science - 11 min walk
  • Reunion Tower - 14 min walk
  • American Airlines Center - 17 min walk

Getting around

  • Akard Station - 4 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 17 min drive

Restaurants

  • McDonald's - 3 min walk
  • Twisted Trompo - 4 min walk
  • Frankie's - 4 min walk
  • Shivas Bar and Grill - 4 min walk
  • Urban Coffee - 2 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Hotel near Kay Bailey Hutchison Convention Center in Dallas
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 27444 square feet (2550 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Hotel Dallas Downtown, an IHG Hotel. For a fee, parking is available.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 27444 sq ft of conference space
  • 2550 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 accommodations with safes and complimentary bottled water. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Languages

English, Spanish

Property amenities

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 6 to 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 6–15 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

How close is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel to the airport?

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is 7.1 mi (17-min drive) away from the Love Field Airport (DAL) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

As of May 13, 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel on May 28, 2024 start from $92.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, but buffet breakfast is offered for a fee of between USD 6 and 15 per person. It's available every day from 6:30 AM to 10 AM.

Is there a casino at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Check-in start time: 3 PM; Check-in end time: 2 AM.

Is there free parking at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Free parking is not available at this hotel. Self parking is available for USD 20.00 per night.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have a pool?

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel features an outdoor pool.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have a restaurant?

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is home to THRIVE Restaurant, which features American cuisine.

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel to downtown Dallas?

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is 0.5 mi away from Dallas.

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 249 out of 1008 reviews" "
Rating 8 - Good. 193 out of 1008 reviews" "
Rating 6 - Okay. 186 out of 1008 reviews" "
Rating 4 - Poor. 173 out of 1008 reviews" "
Rating 2 - Terrible. 207 out of 1008 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Sophia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Good location in downtown Dallas within walking distance to tourist destinations. Easy freeway access. Absurd traffic noise for being on the 19th floor. Wheelchair accessible room had very narrow space between the beds making getting in and out of bed difficult. There was no soap in the room on arrival. Restaurant in hotel was not very good. Parking garage was cramped and smelled so strongly of marijuana that I expected a drug bust at any moment. All in all, the property was much less premium than I had anticipated.
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean quiet and comfortable, but only 1 ice machine we were aware of worked that particular evening
Stayed 1 night in Feb 2024

8/10 Good

Sylvie

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities
Property well located and balcony give you a great view of Dallas. Full size fridge in the room was great . Pool was closed as it open only mid March. Restaurant was closed but great restaurants nearby walkable distance. Room and Bathroom need some updates including the patio door.
Stayed 1 night in Feb 2024

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The door to the bathroom did not close and shower was missing a liner. The coffee maker was missing. The plug could not support the microwave. Half of the elevators were not working and first floor stairwell had a bunch of stuff in it you had to step over to use the stairs.
Stayed 1 night in Feb 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and space!
Beautiful view! Great hotel. The staff were friendly and went above and beyond. Local to train line and there was SO much to see just walking around by the hotel. The restaurants in the area were FABULOUS! Would stay here again. Hard to find grassy area for a dog.
Stayed 3 nights in Feb 2024

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was unclean. Shower was broke. A big water spot was on the floor. A large crack was on balcony door. Shower held was rust. It was long hair inside the shower. The room was not cleaned prior. It was a live cricket in the room and I couldn't catch it. It was about 7-8 dead crickets at the head of the bed. Front desk told me "Oh....thats normal. Its the season. Thats just how it is" I took pictures and will be contacting corporate on this. This room was not clean at all. Unclean.

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024