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"There was no breakfast available even though it was listed on the website. Rooms weren’t ready at check in time. Came back 4 hours later and one still ... " More

By a verified traveler on Mon 18 Oct 2021

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Hotel Description

3-star motel near Greektown Casino

Heart of Detroit

Within a 10-minute walk of the motel, you'll find Detroit Riverwalk and GM Renaissance Center. Greektown Casino and Saint Andrews Hall are also within half a mile (1 km).

Free perks

This motel doesn't skimp on freebies - guests receive free continental breakfast, free self parking, and a free area shuttle. Business travelers can take advantage of the free WiFi in public areas. A restaurant, a 24-hour front desk, and laundry facilities are also provided.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 54 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include room service, free local calls, and hair dryers.

Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$90* Per night/room Jan 19 - Jan 20

Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room, 1 Double Bed, Refrigerator & Microwave

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Rivertown Inn & Suites Downtown Detroit ratings based on 14 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Rivertown Inn & Suites Downtown Detroit

Everyone (6) Couples (5) Family (4)
1 out of 5
the lady at the front desk was very nice and kind. that was the absolute only plus about this location. the rooms need updated. They need to be cleaned better. The door to adjoining room was taped shut. The door to outside had cold air blowing in all around it. The Ac unit above door looked ready to fall apart. the curtains were falling down. The bathrooms were pretty awful. This may be the worst hotel i've ever experienced and I've traveled a lot.

Posted by on Jan 10, 2022

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Comment from Hotel Management

Jan 12, 2022 by Guest Relations

I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring your concerns to our attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each of our guest. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. Again, I want to thank you for taking the time to share your concerns with us.

3 out of 5
There was no breakfast available even though it was listed on the website. Rooms weren’t ready at check in time. Came back 4 hours later and one still wasn’t ready.

Posted by , from CINCINNATI on Oct 18, 2021

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Comment from Hotel Management

Oct 22, 2021 by Guest Relations

First and foremost, on behalf of Rivertown Inn & Suites Hotel, I would like to personally apologize for your inconvenience. It is with great concern and regret we received your email outlining the problems you had with your stay. Please be assured that the issues you have raised will been addressed, and that appropriate action will been taken. We take pride in our hotel, and do our best to prevent problems from occurring. Again, I want to thank you for your assistance. I apologize for any inconvenience this may have caused.

2 out of 5
Close to downtown sporting events and restaurants. The room had not been cleaned prior to our arrival. The carpet was stained and old. The room had a bad odor. There was no blanket on the bed.

Posted by on Sep 25, 2021

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Comment from Hotel Management

Sep 27, 2021 by Guest Relations

I'm concerned about the problems you experienced with our hotel. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each of our guest. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. Again, I want to thank you for taking the time to share your concerns with us.

1 out of 5
Place is filthy. Fights in the hallway all hours of the night.

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 25, 2021 by Guest Relations

Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from occurring. Again, I want to thank you for your assistance. I apologize for any inconvenience this may have caused.

5 out of 5
Awesome guest service she was super nice! I’m new to Michigan and I thought she was cool. Thanks!

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 14, 2021 by Guest Relations

Thank you for your feedback. We appreciate it.

3 out of 5
Great location! Walking distance to downtown. Shuttle was running but we didn’t use it.

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Guest Relations

Dear Valued Guest, Thank you for staying with us. We hope to accommodate you again.

2 out of 5
The room was pretty much falling apart. The breakfast sucked. They only had bagels and not very many of them. We didn't have a comforter on our bed and it was advertised that there was a free shuttle to the casino but when we asked about it she said it's not available til 4pm the next day which makes no sense being that check out time is 11am.

Posted by on Feb 14, 2020

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Comment from Hotel Management

Feb 17, 2020 by Guest Relations

It is with great concern and regret we received your review outlining the problem you had with our free complimentary breakfast service we offer to our guests. First and foremost, on behalf of Rivertown Inn & Suites, I would like to personally apologize for your inconvenience. I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to our attention. We would like to demonstrate the true quality of our service by extending to you a 20% discount off a future 1 night stay, subject to availability. At your convenience, please contact me directly to arrange your reservation: and simply present this letter to the front desk staff upon check in. Again, I want to thank you for your assistance. I apologize for any inconvenience this may have caused. Hopefully, we’ll have another opportunity to serve you in the near future.

3 out of 5
Staff was very friendly and treated us very well. Free shuttle to and from area was fantastic.

Posted by , from Alpena on Oct 2, 2019

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Comment from Hotel Management

Oct 3, 2019 by Management

Dear guest, Thank you for taking the time out to leave us this review. We appreciate your feedback and are glad to hear our staff was helpful to you. Thank you.

4 out of 5

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 12, 2019 by Guest Relations

Dear Valued Guest, Thank you for choosing the Rivertown Inn & Suites Downtown Detroit as your destination of choice. It's always a pleasure to know our guests have a fantastic stay at our hotel. We look forward to welcoming you back again very soon!

3 out of 5

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 11, 2019 by Masuma

Dear guest, We appreciate your feedback. Please let us know how we can improve our hotel to help better your stay for next time. Thank you.

About the Rivertown Inn & Suites Downtown Detroit

Location 1316 E. JEFFERSON, Detroit, MI 48207

Property Features

There's a restaurant on site. Free breakfast is served. Public spaces have free WiFi. A free area shuttle within 3 mi is available. Free self parking is available. This 3-star Detroit motel is smoke free.

  • 54 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Windsor Station (6.1 km / 3.8 mi)
  • Metro station: Renaissance Center Station (0.7 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Rivertown Inn & Suites Downtown Detroit offers 54 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast.

Clique - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Shorecrest Inn
  • Shorecrest Motor
  • Shorecrest Motor Detroit
  • Shorecrest Motor Inn
  • Shorecrest Motor Inn Detroit
  • Shorecrest Hotel Detroit
  • Shorecrest Motel Detroit
  • Shorecrest Motor Hotel Detroit
  • Rivertown Inn Downtown Detroit
  • Rivertown Downtown Detroit
  • Rivertown & Suites Detroit
  • Rivertown Inn & Suites Downtown Detroit Motel
  • Rivertown Inn & Suites Downtown Detroit Detroit
  • Rivertown Inn & Suites Downtown Detroit Motel Detroit

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.