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"Lovely Location; Beautiful Inside. Large Pot Holes In Driveway, So Be Careful Walking and Driving. River walk=Great Scenery Will Definitely Stay Ag ... " More

By a verified traveler on Mon 20 Feb 2017

Hotel Description

3.5-star hotel near Greektown Casino

Heart of Detroit

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Detroit Riverwalk and within 2 miles (3 km) of Greektown Casino. GM Renaissance Center and Cobo Center are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and limo/town car service are also offered.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 106 guestrooms offer free WiFi and coffee/tea makers. Down comforters, hair dryers, and safes are also available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Suites, 1 King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Penthouse Room, 1 King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Riverview, 1 King Bed, Non-smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Roberts Riverwalk Urban Resort Hotel ratings based on 23 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Roberts Riverwalk Urban Resort Hotel

Everyone (21)
1 out of 5
Took one hour and 45 minutes to get in room. Booked 2 months in advance and said they did not have a room. Assigned me a room that was storage Then upgraded me to a suite. NO HEAT. Room was nice but COLD Several guest had no heat!

Posted by on Oct 28, 2018

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1 out of 5
We were in Detroit for summer festival. The hotel was full and it was clear the management was not prepared to handle the load. Room was not ready for guests but was give to us anyway. No soap, shampoo, towels, cups, or shower curtain? I could go on. Comical really, I will never return to this location...

Posted by on Jul 31, 2018

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2 out of 5

Beautiful setting on River

There were many things that were not great at this hotel. Check in line was literally around the whole lobby and there was only ONE girl checking people in and then she told me when I finally got up to the desk that our room had no air conditioning. We could either just take it or they would refund. As there was no place else available we took it at a non discounted price. Upon arrival to our room we discovered urine on the toilet and bugs on the sink countertop. This hotel could be a beautiful place to stay if they would staff it appropriately and clean the rooms well.

Posted by on Jul 14, 2018

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1 out of 5

Worst hotel I have ever been to.

This hotel has no air conditioning and is filthy. It’s terrible don’t ever stay here.

Posted by on Jul 3, 2018

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2 out of 5

Loved the ability to walk the Riverwalk.

Changed rooms due to the first bathroom not clean. Bath tub had no grab bars, for seniors. Second room better. Checked out early, had to pay $108.00, Resort Fee, why? Only stayed 5 nights, would not give refund. Spoke with Cindy, manager Sandy was to call me, has not done so yet.

Posted by , from Pittsburgh PA on Jun 14, 2018

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1 out of 5

Bad hotel in Detroit

Pros: Good shower.
Cons: Security (fire and at night), staff attitude, lighting, bar and breakfast facilities, coffee service all day, maps of area, housekeeping.
Location: The Ford Museum, downtown, coffee shops, Lafayette Coneys.
Bad... no Spa, no fire extinguishers, no breakfast, no working phone, broken security locks, bad staff attitude, had to get towels from front desk and ask for housekeeping, dirty floors, rusty lighting, no maps of area, no heat in hallways, coffee service stopped at 9AM on Saturday, in room coffee not existent because of broken coffee maker, elevator did not work, total lack of security, bad part of town. I will never use Travelocity again because of this hotel. Had I not paid in advance for plane and hotel, I would have left before setting a foot in the rooms. Upon arrival, the desk said, "they really f----- up this reservation." My two son's and I were visiting Detroit for the first time. Great city, plane ride was common but hotel was BAD,BAD, BAD! Do not stay there.

Posted by , from Detroit on Jan 22, 2018

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Comment from Hotel Management

Feb 6, 2018 by Rita

Dear: Bill, I apologize for the disappointing experience you've explained, and for the language used by our Guest Service Representative. I do provide maps occasionally for Guests who may desire to travel locally. The heating issue had been repaired by the Detroit energy company. We have a company that does service our extinguishers. We have specific departments to assist in repairs, as well as cleanliness. We are improving the quality, and absence of any room items. The elevators have been serviced. Thank you for sharing.

1 out of 5

Not Good

Have appreciated staying here in past, but much is changing it seems. No hot water -- and no explanation -- for a recent December stay. Do not see returning.

Posted by on Dec 19, 2017

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5 out of 5

Enjoyed Every Minute!

Lovely Location; Beautiful Inside. Large Pot Holes In Driveway, So Be Careful Walking and Driving. River walk=Great Scenery Will Definitely Stay Again!!!

Posted by on Feb 20, 2017

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2 out of 5

Misleading Description

Pros: It looked like it was elegant at one point, but has not been kept up. The location would be beautiful in summer.
Cons: Staff was not friendly, room was dingy and smelled terrible, old bed, tub didn't drain properly, very loud vent.
Location: Location is on the Riverwalk, but not in a section that had attractions nearby. Downtown is a $6-7 Uber ride. Casinos were fun.
Let me preface this by saying I booked this property as one of the "top secret" deals. The parking lot didn't seem safe (nor had it been paved anytime in the last 30 years) and I didn't feel comfortable leaving our car in it. When we tried checking in, the front desk associate told us our room was cancelled, which it was not. She made us stand there and wait while someone (who didn't even look like an employee) went to check to see if they had any rooms available. There was another couple waiting to check-in, but were made to wait. The room was dingy, curtains in the bathroom didn't even cover the whole window, closet door hiding furnace wouldn't shut, there was no thermostat in the room and cold air blew (very loudly) all night, the tub wouldn't drain and the room smelled terrible. For Detroit, I imagine this was alright accommodations, but nothing what I'm used to by booking the "top secret" rooms. I definitely will not be staying there again.

Posted by , from Ohio on Jan 16, 2017

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1 out of 5

Completely Horrible Hotel/ Experience

Pros: Nothing
Cons: Everything, particularly the personnel.
The staff I encountered at this hotel were unknowledgeable, unprofessional and one even threatened me. There is no structure or organizational system in place, and every transaction seems to take 3-4 times as long to address as what it would take elsewhere or should take.

Posted by on Apr 15, 2016

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About the Roberts Riverwalk Urban Resort Hotel

Location 1000 River Place Dr, Detroit, MI 48207

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. WiFi is free in public spaces. An outdoor pool, a terrace, and a picnic area are also featured at the business-friendly Roberts Riverwalk Urban Resort Hotel. Self parking is free. This 3.5-star Detroit hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Car service
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Detroit, MI (DTW-Detroit Metropolitan Wayne County) (37.5 km / 23.3 mi)
  • Train station: Windsor Station (8.6 km / 5.4 mi)
  • Parking: Free self parking

Room Amenities

Roberts Riverwalk Urban Resort Hotel offers 106 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Down blanket
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Roberts Riverwalk - This bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Segway rental/tour nearby
  • Bicycle rentals on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 18.00 per person, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)
  • Refrigerator fee: USD 20.00 per day
  • In-room microwave fee: USD 25.00 per day
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Detroit Riverwalk Hotel
  • Riverwalk Detroit
  • Riverwalk Detroit Hotel
  • Riverwalk Hotel Detroit
  • Roberts Hotel
  • Roberts Hotel Detroit
  • Roberts Riverwalk
  • Roberts Riverwalk Detroit
  • Roberts Riverwalk Hotel
  • Roberts Riverwalk Urban Resort Hotel Detroit
  • Roberts Riverwalk Hotel And Residence Detroit
  • Roberts Riverwalk Urban Detroit
  • Roberts Riverwalk Urban
  • Roberts Riverwalk Urban Resort
  • Roberts Riverwalk Urban Resort Hotel Hotel
  • Roberts Riverwalk Urban Resort Hotel Detroit
  • Roberts Riverwalk Urban Resort Hotel Hotel Detroit

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.