4/10 Poor
LORI, KEARNEY
Traveled with partner
May 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times but went elsewhere because it was showing its age. They said they renovated recently so we tried again. The renovations were apparently carpet and a bit of furniture. The bathroom had rust and mold on the tub and peeling paint on it. The bathroom mirror was worn and the backing was peeling off. The floor tile was old and filthy, mold at the corners that was caulked over.Grout was black in spots and light grayish on other areas. The HVAC was loud and the ceiling where it blows out had a dirt covered area 3 feet across. We chose a corner room with ocean view and on one side sliding doors had been screwed shut. The other door had a flimsy latch that didn’t lock and the screws were all loose. By the way you can step over the dividing wall between rooms as it’s only about thigh high. The room smelled really musty and the carpet always felt damp. We sprayed room freshener when we returned to it. There is lots of paint peeling and rust on the handrails and balcony furniture is minimal. Parking was a challenge to find a spot and it’s expensive. There were vagrants sitting and asking for money. The hotel is falling apart, wood beams rotted, concrete chunks missing, the pool water was cloudy and no shade umbrellas. The lagoon handrail can’t be held onto due to the sharp peeling rust. The setup for Mother’s Day brunch started at 7am and the noise from dragging tables and banging chairs was really loud. The restaurant/bar service was not good either.