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Grand Wailea Maui, A Waldorf Astoria Resort

5-star property
3850 Wailea Alanui Drive, Kihei, HI 1-855-201-7819
4.2 out of 5
Very good!
See all 20 travelocity Reviews

"Beautiful property. Service was ok. Not at the level I expected given the cost of our room. " More

By a verified traveler on Mon 08 Aug 2022

Points Of Interest

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Hotel Description

Upscale beachfront resort with 9 outdoor pools

Beachfront retreat

Within a 10-minute walk of this Wailea resort, you'll find Shops at Wailea and Wailea Beach. Also, Ulua Beach Park is within half a mile (1 km) and Wailea Shopping Village Shopping Center is within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 restaurants, and 9 outdoor pools are all featured at this luxury resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. 2 poolside bars and 4 bars/lounges are featured at this resort, along with a gym.

Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$1,073* Per night/room Mar 2 - Mar 3

Suite, 1 King Bed, Non Smoking (Wailea)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Ocean View (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (Alii)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Molokini)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Wailea Maui, A Waldorf Astoria Resort ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Wailea Maui, A Waldorf Astoria Resort

Everyone (11) Couples (4) Family (4)
4 out of 5
Beautiful property. Service was ok. Not at the level I expected given the cost of our room.

Posted by on Aug 8, 2022

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Comment from Hotel Management

Aug 10, 2022 by General Manager

Aloha Frank, Thank you for the excellent rating of your recent stay at Grand Wailea. Guests often highlight our beautiful property and that it provides an island retreat with all the modern conveniences, and we are delighted to know that it was a high point for you as well. However, hearing that you felt our service fell short is disappointing and not the lasting impression we want you to have. Please know that we will speak with our team to ensure we provide industry-leading service with a smile to every guest. Thank you again for your review, and it would be wonderful to see you again. Mahalo, JP Oliver, Managing Director

4 out of 5

Posted by on Aug 21, 2021

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2 out of 5

Posted by on Apr 10, 2021

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3 out of 5
The hotel was way too big to handle full occupancy. The staff was not friendly at all except for a few people that I do thank. Felt like all the employee's were just going through the motion of showing up.. The beach and pool scene were sad. You can literally not get any place to sit at either unless you reserve well in advance. The people who patrol those areas that are there to help you are nasty. At one point we were yelled at for something so stupid. Can you imagine spending 5k to be yelled at!! Way overpriced on everything at this resort. They do not want you to ever leave. Nothing on special on anything in the entire resort. Drink prices were insane. We asked for recommendations at places to eat or drink nearby and were given a book to look at. Will never go back and will not recommend this place. Hawaii is way overpriced for what you get. Look at other options.

Posted by on Nov 25, 2019

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5 out of 5
They upgraded me to a wonderful suite. Have been staying at the Grand Wailea for over 20 years. Incredible property with beautiful people as staff. All so kind and courteous and grounds are incredible.

Posted by on Nov 19, 2019

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5 out of 5
Property is gorgeous and staff were extremely friendly and accommodating. Wouldn’t hesitate to return or refer friends and family - has an absolute wonderful time.

Posted by on Oct 27, 2019

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5 out of 5

Posted by on Oct 27, 2019

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2 out of 5
I had a pre-paid package and was not advised that their pools where all closed except for one. This was very disappointing for the fact that I was there celebrating my daughters 4th birthday. Our room bed was broken so left side ways all week. Also, was constantly harassed about a bracelet at the pool...

Posted by on Sep 30, 2019

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5 out of 5
This resort is amazing! It’s not only beautiful but also very clean and perfectly located! You couldn’t ask for a nicer, more friendly and helpful staff. They are the most courteous and respectful of any place I’ve ever stayed! We will definitely tell others to stay here as well as hopefully be able to stay ourselves again in the future! Thank you for a splendid experience !

Posted by on Aug 25, 2019

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3 out of 5
Roaches in bathroom disgusting. Reservation for 2 queen beds but upon check in not available. Very overpriced for experience

Posted by on Jul 12, 2019

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About the Grand Wailea Maui, A Waldorf Astoria Resort

Location 3850 Wailea Alanui Drive, Kihei, HI 96753

Renovations + Closures

The property will be renovating from January 5 2023 to December 30 2023 (completion date subject to change). The following areas are affected:

  • Select guestrooms
  • Spa

Guests will have access to the following alternate facilities during the renovation:

  • Health club

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Grand Wailea Maui, A Waldorf Astoria Resort offers its guests a full-service spa, 9 outdoor swimming pools, a waterslide, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. Event space at this resort measures 28000 square feet (2601 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the luxury Grand Wailea Maui, A Waldorf Astoria Resort. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Kihei resort.

  • 776 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 28000 sq ft of conference space
  • 2601 sq m of conference space
  • Built in 1991
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 9
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Wailea Maui, A Waldorf Astoria Resort offers 776 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished lanais. Beds feature premium bedding. Televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. This Kihei resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private lanai (furnished)
  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Bistro Molokini - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Grand Dining Room - Overlooking the ocean, this buffet restaurant serves breakfast only. Open daily.

Humuhumunukunukuapuaa - Overlooking the ocean, this seafood restaurant serves dinner only. Open daily.

Cafe Kula - This café serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Boat tours nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Mohalu by Spa Grande has 14 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Minimum age to access spa is 16
  • Reflexology
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - W58813782-01

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is W58813782-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA) and CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Protective clothing is available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - W58813782-01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 58.71 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 55 and USD 65 for adults, USD 45 and USD 65 for children (approximately)
  • Valet parking fee: USD 65.00 per night (in/out privileges)
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Wailea Waldorf Astoria Resort
  • Grand Waldorf Astoria Resort
  • Grand Wailea Waldorf Astoria
  • Grand Waldorf Astoria
  • Grand Wailea - a Waldorf Astoria Hotel Wailea
  • Grand Wailea Maui
  • Grand Wailea Resort Maui
  • Grand Wailea Hawaii
  • Grand Resort Wailea
  • Grand Wailea - A Waldorf Astoria Resort Maui
  • Grand Wailea A Waldorf Astoria Resort
  • Grand Wailea Maui Waldorf Astoria Resort
  • Grand Maui Waldorf Astoria Resort
  • Grand Wailea Maui Waldorf Astoria
  • Grand Maui Waldorf Astoria
  • Resort Grand Wailea Maui, A Waldorf Astoria Resort Kihei
  • Kihei Grand Wailea Maui, A Waldorf Astoria Resort Resort
  • Resort Grand Wailea Maui, A Waldorf Astoria Resort
  • Grand Wailea Maui, A Waldorf Astoria Resort Kihei
  • Grand Wailea A Waldorf Astoria Resort
  • Wailea Maui Waldorf Astoria
  • Wailea Maui, A Waldorf Astoria
  • Grand Wailea Maui, A Waldorf Astoria Resort Kihei
  • Grand Wailea Maui, A Waldorf Astoria Resort Resort
  • Grand Wailea Maui, A Waldorf Astoria Resort Resort Kihei

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.