"Beautiful view and staff was friendly . The room was in good condition and no bad smell. " More
Oceanside stay
Within a 10-minute walk of this Keaukaha hotel, you'll find Coconut Island Park and Mokuola (Coconut Island). Port of Hilo and Hilo Farmers Market are also within 2 miles (3 km).
9-hole golf course
A golf course, a 24-hour gym, and a restaurant are all featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.
Dec 13, 2022 by General Manager
Aloha Risa. Thanks for sharing your experience with us. We're so sorry we didn't meet your expectations and appreciate your feedback. I hope to have the opportunity to give you the true Grand Naniloa experience in the future. Mahalo.
Feb 28, 2022 by Scott
Aloha Zhen, Thank you for taking the time to write a review on your recent stay at Grand Naniloa Resort. I am sorry that we did not meet your expectations. We are addressing the parking concerns. We do provide daily housekeeping service which can be scheduled at check in. Your feedback is very important to us and will address your concerns. We strive to ensure that each of our guests have an outstanding experience. We hope that you will decide to return again in the future. Mahalo, Scott Pauli General Manager
Jan 19, 2022 by sz
Mahalo for choosing us as your destination of choice! We hope to have you back in the near future! Aloha
Nov 28, 2021 by s
Mahalo for your feedback. Sorry for your stay not meeting your expectations. We hope to see you on your next adventure to the Big Island. Aloha
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. Self parking is free. Smoking is allowed in designated areas at this 4-star Hilo hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and microwaves can be requested.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.
Hula Hulas - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.
Children under 12 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - W 50540186.01
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W 50540186.01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.