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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4-star property
93 Banyan Dr, Hilo, HI 1-855-201-7819
3.8 out of 5
Good!
See all 24 travelocity Reviews

"Beautiful view and staff was friendly . The room was in good condition and no bad smell. " More

By a verified traveler on Sat 18 Jun 2022

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Hotel Description

4-star golf hotel near Coconut Island Park

Oceanside stay

Within a 10-minute walk of this Keaukaha hotel, you'll find Coconut Island Park and Mokuola (Coconut Island). Port of Hilo and Hilo Farmers Market are also within 2 miles (3 km).

9-hole golf course

A golf course, a 24-hour gym, and a restaurant are all featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$212* Per night/room Feb 12 - Feb 13

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Lanai, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Naniloa Hotel Hilo - a Doubletree by Hilton ratings based on 24 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Everyone (10) Couples (8) Family (8)
1 out of 5
The pictures portrayed in the booking process through Travelocity was not the same standard when I went into my room. The room was outdated, poorly maintained and the pressure of the water for our shower was ridiculous. Do not wish to return to this location.

Posted by on Dec 10, 2022

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Comment from Hotel Management

Dec 13, 2022 by General Manager

Aloha Risa. Thanks for sharing your experience with us. We're so sorry we didn't meet your expectations and appreciate your feedback. I hope to have the opportunity to give you the true Grand Naniloa experience in the future. Mahalo.

5 out of 5

Posted by on Oct 30, 2022

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5 out of 5

Posted by on Oct 30, 2022

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5 out of 5
Beautiful view and staff was friendly . The room was in good condition and no bad smell.

Posted by on Jun 18, 2022

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4 out of 5
The staff were very friendly and helpful. The half wall window in our room was very dirty- hard to enjoy the view. Little bugs were gathered outside at top of window but renegades were sneaking in. Missed having a window to open.

Posted by , from SAN DIEGO on May 2, 2022

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4 out of 5
I really like the convenient location to downtown Hilo; ie. walking distance. I enjoyed kayaking at the beach front.

Posted by on Mar 30, 2022

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5 out of 5

Posted by on Feb 17, 2022

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2 out of 5
1. Parking lot is far from the hotel, except the valet parking. 2. No room service in the first day. Have to request clean towels and shampoo on the second day.

Posted by , from Dublin on Feb 10, 2022

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Comment from Hotel Management

Feb 28, 2022 by Scott

Aloha Zhen, Thank you for taking the time to write a review on your recent stay at Grand Naniloa Resort. I am sorry that we did not meet your expectations. We are addressing the parking concerns. We do provide daily housekeeping service which can be scheduled at check in. Your feedback is very important to us and will address your concerns. We strive to ensure that each of our guests have an outstanding experience. We hope that you will decide to return again in the future. Mahalo, Scott Pauli General Manager

5 out of 5
Nice property.

Posted by on Jan 16, 2022

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Comment from Hotel Management

Jan 19, 2022 by sz

Mahalo for choosing us as your destination of choice! We hope to have you back in the near future! Aloha

3 out of 5
Where do I start

Posted by , from Sacramento on Nov 14, 2021

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Comment from Hotel Management

Nov 28, 2021 by s

Mahalo for your feedback. Sorry for your stay not meeting your expectations. We hope to see you on your next adventure to the Big Island. Aloha

About the Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Location 93 Banyan Dr, Hilo, HI 96720

Property Features

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. Self parking is free. Smoking is allowed in designated areas at this 4-star Hilo hotel.

  • 1 building
  • 379 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 1022 sq m of conference space
  • Built in 1960
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.

Hula Hulas - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Surfing/bodyboarding on site
  • Helicopter/airplane tours on site
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Windsurfing nearby
  • Ziplining nearby
  • Ecotours nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Boat tours on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - W 50540186.01

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W 50540186.01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • State tax ID - W 50540186.01
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.00 per accommodation, per night

The resort fee includes:

  • Sporting facilities or equipment
  • Phone calls
  • Valet parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4 and USD 20 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilo Naniloa
  • Grand Naniloa Hotel Hilo
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.