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4.3 out of 5

"The place was awesome always clean and very pleasant friendly staff I would definitely recommend it and I will definitely go back again. " More

By a verified traveler on Tue 21 Apr 2020

Hotel Description

4-star hotel near Honolulu Zoo

Oceanside stay

A stay at this Waikiki hotel places you steps from Honolulu Zoo and within a 10-minute walk of Waikiki Beach. Also, Waikiki Aquarium is within half a mile (1 km) and International Market Place is within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the a rooftop terrace and conveniences like a 24-hour front desk and laundry facilities.

WiFi, refrigerators

In addition to LCD TVs with cable channels, the 315 guestrooms offer WiFi and refrigerators. Room service, free local calls, and hair dryers are also available.

Studio, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse, Balcony, City View

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Room, 2 Queen Beds, Balcony, View (Diamond Head View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, View (Diamond Head View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Queen Kapiolani Hotel ratings based on 31 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Queen Kapiolani Hotel

Everyone (11) Couples (8) Family (17)
5 out of 5
The place was awesome always clean and very pleasant friendly staff I would definitely recommend it and I will definitely go back again.

Posted by on Apr 21, 2020

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Comment from Hotel Management

May 17, 2020 by Guest Experience Manager

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

5 out of 5

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 3, 2020 by Guest Experience Manager

Thank you for sharing your rating with us and we are glad you enjoyed your stay!

4 out of 5
Good location and value. Recently renovated rooms and common areas were well done. Room was unfortunately next to elevator shafts

Posted by , from Missouri on Feb 18, 2020

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Comment from Hotel Management

Feb 21, 2020 by Assistant Guest Experience Manager

Thank you for sharing your feedback with us and we sincerely apologize for your inconveniences. Your comments will be shared with our Management team to ensure service is improved upon moving forward.

4 out of 5
Staff was friendly. Loved the open air lobby concept. Close proximity to east end of Waikiki Beach and shopping. Good amenities such as pool, restaurant, bar, coffee bar. You might want to clarify extra charges such as hospitality and valet since these will add up on top of nightly room charge. Easy access to public transportation such as trolleys and buses that you can do activities without a car. The big negative was the homeless camping on most of the public picnic tables and benches where the tourist would normally be. There was a stinch in areas that have obviously be used as an outhouse.

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 21, 2020 by Assistant Guest Experience Manager

Thank you for sharing your feedback with us and we sincerely apologize for your inconveniences. Your comments will be shared with our Management team to ensure service is improved upon moving forward.

4 out of 5
Great location and clean. The property is nice but not 4 star by any means.

Posted by on Feb 9, 2020

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Comment from Hotel Management

Feb 11, 2020 by Assistant Guest Experience Manager

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

5 out of 5
I was only there for a few hours, I didn't have time to check out the place.

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 24, 2020 by Assistant Guest Experience Manager

Thank you for sharing your rating with us and we hope to have the opportunity of welcoming you back for a true stay!

4 out of 5
Right by the beach very convenient great service well cleaned placed

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 10, 2019 by Front Office Manager

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

5 out of 5
Location, location, location. Variety of restaurants nearby, Honolulu Zoo, Waikiki Beach one block away. Friendly staff, clean facility, Workout room, restaurant in house...

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 29, 2019 by Guest Experience Manager

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

3 out of 5
Good location. Small rooms that look into other rooms. NO Coffee in the rooms, expensive discussing coffee downstairs for sale. Pool is open to the restaurant that makes it uncomfortable. Room was pretty rundown, rusty hinges, fire sprinkles, holes in the ceiling, patches, ext

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 21, 2019 by Front Office Manager

Thank you for sharing your review and we sincerely apologize that you were not happy. We will be sure to share your feedback with our team.

5 out of 5
The hotel was beautiful and comfortable. They provided towels and beach chairs, which was a nice feature. It is in a quieter area of Waikiki Beach but within easy walking distance to many restaurants and shopping malls.

Posted by , from DECATUR, IL on Sep 20, 2019

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Comment from Hotel Management

Sep 21, 2019 by Front Office Manager

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

About the Queen Kapiolani Hotel

Location 150 Kapahulu Ave, Honolulu, HI 96815

Renovations + Closures

This property is closed from March 25 2020 to September 30 2020 (dates subject to change).

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Queen Kapiolani Hotel. Parking is available for a fee. This 4-star Honolulu hotel is smoke free.

  • 315 guestrooms or units
  • 19 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (16.8 km / 10.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Queen Kapiolani Hotel offers 315 accommodations with safes and hair dryers. 49-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

DECK. Bar & Grille - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Boat tours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to self-quarantine for 14 days. Beginning September 1, travelers who have proof of a negative COVID-19 test taken within 72 hours of arrival are exempt.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 250 per accommodation, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-207-956-5824-01

Safety features at this property include a smoke detector, a security system, and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Individually-wrapped food options are available for breakfast, lunch, and dinner

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The mandatory fee covers porterage to all groups, including reservations that meet the following conditions: a minimum of four rooms traveling together arriving at the hotel on the same arrival date and departing on the same departure date and; departing from the same originating destination and ending at the same originating destination; and arriving on the same arriving flight and departing on the same departing flight.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is TA-207-956-5824-01. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - TA-207-956-5824-01
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Additional fee: USD 8.50 per person, per stay
  • Resort fee: USD 45.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 45.99 per night (rates may vary)
  • Valet parking fee: USD 45.00 per day (in/out privileges)
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Kapiolani
  • Hotel Queen Kapiolani
  • Kapiolani Hotel
  • Kapiolani Queen
  • Kapiolani Queen Hotel
  • Queen Kapiolani
  • Queen Kapiolani Honolulu
  • Queen Kapiolani Hotel
  • Queen Kapiolani Hotel Honolulu
  • Queen Kapiolani Hotel Hawaii/Honolulu
  • Queen Kapiolani Hotel Hotel
  • Queen Kapiolani Hotel Honolulu
  • Queen Kapiolani Hotel Hotel Honolulu

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.