"I check in and got a room that someone was in. They gave me another room with the wrong key card. The door did open and remain unlocked. I did go t ... " More
Western Honolulu stay
Your stay at this Western Honolulu hotel places you within 3 miles (5 km) of Honolulu Harbor and Aloha Stadium. Navy Marine Golf Course and Keʻehi Lagoon Beach Park are also within 2 miles (3 km).
Free airport shuttle
This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Self parking, express check-out, and dry cleaning are also offered.
Free wired Internet, refrigerators
Featuring conveniences like refrigerators and microwaves, the 274 guestrooms also offer free wired Internet and LCD TVs with cable channels. Coffee/tea makers, free newspapers, and free local calls are also available. Housekeeping is available on request.
May 8, 2022 by Guest Services
Aloha Calvin. Sorry to hear you had issues at check-in. I will speak to the parties involved to ensure we don't encounter this type of problem in the future. We appreciate you staying with us and hope to see you again in the future.
Nov 4, 2021 by Suzanne
Aloha Charles, Thank you very much for staying with us and we appreciate your feedback! Hope to see you again in the future. Warmest regards, Best Western The Plaza Hotel
Oct 29, 2021 by GSM
Mahalo for your review! We appreciate you staying with us and are happy to hear you enjoyed the breakfast and shuttle service.
Oct 13, 2021 by Suzanne
Aloha Fannie, Thank you for staying at the Best Western the Plaza Hotel! We appreciate your feedback and our sincere apologies for the loud air conditioner. Hope we can see you again! Warmest Regards, Best Western the Plaza Hotel
Aug 18, 2021 by GSM
Thank you for staying with us. We appreciate your review.
Jul 5, 2021 by Rena
Thank you for staying with us
Best Western The Plaza Hotel offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 2590 square feet (241 square meters) and includes conference space. A roundtrip airport shuttle is free during limited hours. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western The Plaza Hotel. For a fee, parking is available. This Honolulu hotel is smoke free.
Available in all rooms: Free wired internet , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Best Western The Plaza Hotel offers 274 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 35-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-207-605-9648-01
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA-207-605-9648-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA) and We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.