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DoubleTree by Hilton Houston Intercontinental Airport

3.5-star property
15747 John F Kennedy Blvd, Houston, TX 1-855-201-7819

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4.3 out of 5
Very good!
See all 11 Travelocity Reviews

"Room was too hot. Realized on last day that the filter for the air conditioner hadn’t been changed in over a year. Everything else was ok. " More

By a verified traveler on Sun 23 Aug 2020

Points Of Interest

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Hotel Description

3.5-star hotel near Houston Police Department Museum

Near the airport

You'll be within 6 miles (10 km) of Houston Police Department Museum and 9 miles (15 km) of Golf Club of Houston. Also within 9 miles (15 km) are Humble Civic Center and Humble Museum.

Free shuttle, parking

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and perks like free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 313 guestrooms also offer WiFi and flat-screen TVs with cable channels. Wired Internet, room service, and premium bedding are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Extended Sitting Area)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Large Walk in Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Houston Intercontinental Airport ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Houston Intercontinental Airport

Everyone (7) Family (4)
3 out of 5
Room was too hot. Realized on last day that the filter for the air conditioner hadn’t been changed in over a year. Everything else was ok.

Posted by on Aug 23, 2020

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Comment from Hotel Management

Oct 20, 2020 by Christina Gandhi

Thank you for giving our hotel the opportunity to serve you, I truly apologize for the inconvenience you faced and will use this example to my team so no longer guest face the same issues.

5 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Mar 13, 2020 by FD Team

thank you for the ranking

5 out of 5
I especially liked the cleanliness and the decor of the property.

Posted by on Dec 25, 2019

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Comment from Hotel Management

Dec 28, 2019 by Alicia

Thank you so much for your review. It is great to see how much you enjoyed our clean hotel and staff. We appreciate you choosing our hotel and look forward to welcoming you back again.

4 out of 5
When I made the reservation the representative told me that when we dropped off our rental car we could call for shuttle service to the hotel from the car rental facility. When I was dropped off at the hotel we were told that that they did not do that - my husband dropped off the car, took the shuttle to the airport and then the hotel shuttle. We were disappointed that there had been a misrepresentation of services.

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 13, 2019 by Alicia

We sincerely apologize that you were given contradicting information regarding our shuttle pickup from the rental car center. The rental car center is not a stop that we normally make it is based on the availability of the drivers at the time of the request. I was our pleasure to have you as our guest and we do hope that you will stay with us again.

5 out of 5

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 10, 2019 by Alicia

It is great to see that we were able to meet or even exceed your expectations during your stay. We are so thankful you were our guest and please come and see us again soon.

5 out of 5
My only disappointment was not having hot water in the bathroom sink. Plenty of hot water in the shower though.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by alicia

Thank you for taking a moment to share your recent experience. We truly sorry for not having hot water in your sink during your visit. It is good to see that you were able to enjoy the hotel otherwise. It will be our pleasure to have you again as our guest.

5 out of 5

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 3, 2019 by Alicia T

Thank you so much for your review! We are happy to see we earned 5-stars! Thank you for choosing our hotel and we look forward to welcoming you back again soon.

5 out of 5

Posted by on Jan 9, 2019

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Comment from Hotel Management

Jan 26, 2019 by Alicia

Thank you for your review! We are happy to see we gave you 5 star service! We trust your stay was enjoyable. Please come back and visit with us again soon.

3 out of 5

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 8, 2019 by Alicia T.

We appreciate you taking a moment to share your review. Please come back and visit with us again soon.

2 out of 5
Arrived at shuttle pick up area at the airport and called hotel. Waited approx 20 minutes and called again. Instead of explaining the shuttle process and how long to expect, I was told, "Okay, I will tell the driver to pick you up," as though it was my first request. I was upset because I felt like no one was really listening. When I finally got to the hotel, the staff at check-in gave me a cool, "not so friendly" reception. No one smiled and I was given the shortest answers possible, "yes," or "no." I understood their behavior to mean they did not want me there. I was given a room in which the A/C was broken. I tried adjusting the thermostat to no avail. I did not go back to the desk and complain since by now I was exhausted, very hungry and it was 1:00 in the a.m. The next morning I spoke to a staff member and learned that the shuttle runs every 30 minutes and makes a loop. If someone had taken a minute to explain that the previous evening, I would not have become upset and it would have removed the unknown factor whereby I was waiting for a shuttle pick-up that may or may not come. At breakfast in the hotel, I was seated and asked if I wanted coffee, etc. I ate, and since my waitperson had disappeared, I called over another person to ask if there was a charge for the breakfast - thinking since no one mentioned it and there were so visible signs, it might be complimentary. Yes, there was a charge. I paid and left. Won't be back.

Posted by , from CO on Jun 24, 2018

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Comment from Hotel Management

Jul 13, 2018 by Alicia T

Hello Ms. Gloria, I am so very sorry that your stay began horribly from the shuttle pickup all the way to the day of check out! To say that I am disappointed with our staff service is an understatement! This is NOT the level of service that we strive for nor is it the level of service that we give. I truly appreciate you leaving your valuable feedback because each and every issue has been addressed with department involved to try and make sure this behavior does not continue with any more of our valuable guest.

About the DoubleTree by Hilton Houston Intercontinental Airport

Location 15747 John F Kennedy Blvd, Houston, TX 77032

Property Features

DoubleTree by Hilton Houston Intercontinental Airport offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 18000 square feet (1672 square meters). Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Houston Intercontinental Airport. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. Smoking is allowed in designated areas at this 3.5-star Houston hotel.

  • 313 guestrooms or units
  • 7 levels
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (5.2 km / 3.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Houston Intercontinental Airport offers 313 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

DoubleTree by Hilton Houston Intercontinental Airport has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 15 per person (approximately)
  • Fee for in-room wireless Internet: USD 4.95 (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 (rates may vary)
  • Extended parking fee: USD 8.00 per day
  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Houston Intercontinental Airport
  • DoubleTree Hilton Houston Intercontinental Airport
  • DoubleTree Houston Intercontinental Airport
  • DoubleTree Hilton Houston Intercontinental Airport Hotel
  • DoubleTree Hilton Intercontinental Airport Hotel
  • DoubleTree Hilton Houston Intercontinental Airport
  • DoubleTree Hilton Intercontinental Airport
  • DoubleTree by Hilton Houston Intercontinental Airport Hotel
  • DoubleTree by Hilton Houston Intercontinental Airport Houston
  • Hotel DoubleTree by Hilton Houston Intercontinental Airport
  • DoubleTree by Hilton Houston Intercontinental Airport Houston

You should know

  • Pool access available from 6 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.