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"The room was comfortable and very clean. Even the air quality in the room was clean. Can't say that about many hotels. We walked in and the room felt
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3.5-star hotel near Houston Police Department Museum
Near the airport
You'll be within 6 miles (10 km) of Houston Police Department Museum and 9 miles (15 km) of Golf Club of Houston. Also within 9 miles (15 km) are Humble Civic Center and Humble Museum.
Free shuttle, parking
This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and perks like free self parking.
WiFi, refrigerators
Featuring conveniences like refrigerators and microwaves, the 313 guestrooms also offer WiFi and flat-screen TVs with cable channels. Wired Internet, room service, and premium bedding are also available.
from $89
Room, 1 King Bed, Accessible, Non Smoking (Hearing)
DoubleTree by Hilton Houston Intercontinental Airport ratings based on 16 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for DoubleTree by Hilton Houston Intercontinental Airport
Everyone (6)Family (3)
5 out of 5
I especially liked the cleanliness and the decor of the property.
Posted by a verified traveler on Dec 25, 2019
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Comment from Hotel Management
Dec 28, 2019
by Alicia
Thank you so much for your review. It is great to see how much you enjoyed our clean hotel and staff. We appreciate you choosing our hotel and look forward to welcoming you back again.
4 out of 5
When I made the reservation the representative told me that when we dropped off our rental car we could call for shuttle service to the hotel from the car rental facility. When I was dropped off at the hotel we were told that that they did not do that - my husband dropped off the car, took the shuttle to the airport and then the hotel shuttle.
We were disappointed that there had been a misrepresentation of services.
Posted by a verified traveler on Nov 11, 2019
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Comment from Hotel Management
Nov 13, 2019
by Alicia
We sincerely apologize that you were given contradicting information regarding our shuttle pickup from the rental car center. The rental car center is not a stop that we normally make it is based on the availability of the drivers at the time of the request. I was our pleasure to have you as our guest and we do hope that you will stay with us again.
5 out of 5
Posted by a verified traveler on Nov 9, 2019
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Comment from Hotel Management
Nov 10, 2019
by Alicia
It is great to see that we were able to meet or even exceed your expectations during your stay. We are so thankful you were our guest and please come and see us again soon.
5 out of 5
My only disappointment was not having hot water in the bathroom sink. Plenty of hot water in the shower though.
Posted by a verified traveler on Oct 27, 2019
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Comment from Hotel Management
Oct 28, 2019
by alicia
Thank you for taking a moment to share your recent experience. We truly sorry for not having hot water in your sink during your visit. It is good to see that you were able to enjoy the hotel otherwise. It will be our pleasure to have you again as our guest.
5 out of 5
Posted by a verified traveler on Jun 30, 2019
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Comment from Hotel Management
Jul 3, 2019
by Alicia T
Thank you so much for your review! We are happy to see we earned 5-stars! Thank you for choosing our hotel and we look forward to welcoming you back again soon.
5 out of 5
Posted by a verified traveler on Jan 9, 2019
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Comment from Hotel Management
Jan 26, 2019
by Alicia
Thank you for your review! We are happy to see we gave you 5 star service! We trust your stay was enjoyable. Please come back and visit with us again soon.
3 out of 5
Posted by a verified traveler on Jan 5, 2019
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Comment from Hotel Management
Jan 8, 2019
by Alicia T.
We appreciate you taking a moment to share your review. Please come back and visit with us again soon.
2 out of 5
Arrived at shuttle pick up area at the airport and called hotel. Waited approx 20 minutes and called again. Instead of explaining the shuttle process and how long to expect, I was told, "Okay, I will tell the driver to pick you up," as though it was my first request. I was upset because I felt like no one was really listening. When I finally got to the hotel, the staff at check-in gave me a cool, "not so friendly" reception. No one smiled and I was given the shortest answers possible, "yes," or "no." I understood their behavior to mean they did not want me there. I was given a room in which the A/C was broken. I tried adjusting the thermostat to no avail. I did not go back to the desk and complain since by now I was exhausted, very hungry and it was 1:00 in the a.m.
The next morning I spoke to a staff member and learned that the shuttle runs every 30 minutes and makes a loop. If someone had taken a minute to explain that the previous evening, I would not have become upset and it would have removed the unknown factor whereby I was waiting for a shuttle pick-up that may or may not come.
At breakfast in the hotel, I was seated and asked if I wanted coffee, etc. I ate, and since my waitperson had disappeared, I called over another person to ask if there was a charge for the breakfast - thinking since no one mentioned it and there were so visible signs, it might be complimentary. Yes, there was a charge. I paid and left. Won't be back.
Posted by Gloria, from CO on Jun 24, 2018
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Comment from Hotel Management
Jul 13, 2018
by Alicia T
Hello Ms. Gloria,
I am so very sorry that your stay began horribly from the shuttle pickup all the way to the day of check out! To say that I am disappointed with our staff service is an understatement! This is NOT the level of service that we strive for nor is it the level of service that we give. I truly appreciate you leaving your valuable feedback because each and every issue has been addressed with department involved to try and make sure this behavior does not continue with any more of our valuable guest.
5 out of 5
Clean and relaxing
The room was comfortable and very clean. Even the air quality in the room was clean. Can't say that about many hotels. We walked in and the room felt clean. Thank you
Posted by a verified traveler on Mar 23, 2015
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5 out of 5
Very nice
Very nice hotel, very clean room. Would and will stay here agian. Very convenient to airport. Friendly staff.
Posted by a verified traveler on Jun 13, 2012
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About the DoubleTree by Hilton Houston Intercontinental Airport
DoubleTree by Hilton Houston Intercontinental Airport offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 18000 square feet (1672 square meters). Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Houston Intercontinental Airport. A roundtrip airport shuttle is free (available on request). Self parking is free. Smoking is allowed in designated areas at this 3.5-star Houston hotel.
313 guestrooms or units
7 levels
18000 sq ft of conference space
1672 sq m of conference space
Built in 1981
Dining venue
Bar or lounge
Coffee shop
Umbrellas for the pool
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Wedding services available
Garden
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Long-term parking (surcharge)
, Free self parking
Transport
Airport: Houston, TX (IAH-George Bush Intercontinental) (5.2 km / 3.3 mi)
Property shuttles: Free airport shuttle
Parking: Free self parking; extended parking available for a surcharge
Room Amenities
DoubleTree by Hilton Houston Intercontinental Airport offers 313 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Cribs (surcharge)
Rollaway beds (free)
Housekeeping (daily)
Weekday newspapers (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests can enjoy full breakfast for a fee.
DoubleTree by Hilton Houston Intercontinental Airport has a restaurant on site.
Room service (during limited hours) is available.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 12:30 AM
Minimum check-in age is: 21
Special check-in instructions:
Airport shuttle service is available on request from 5 AM to 11 PM. Fees may apply. Contact the property in advance to get details.
Airport shuttle service is offered on request from 5 AM to 11 PM. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Free rollaway/extra beds!
Cribs (infant beds) are available for USD 10.0 per stay.
Pets
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Debit cards
Number of children who can stay free - 2
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: USD 15 per person (approximately)
Fee for in-room wireless Internet: USD 4.95 (rates may vary)
Fee for in-room wired Internet: USD 4.95 (rates may vary)
Extended parking fee: USD 8.00 per day
Crib (infant bed) fee: USD 10.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
DoubleTree Hilton Hotel Houston Intercontinental Airport
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
