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4.0 out of 5

"My wife and i had an excellent stay at The LaConcha, cant say much about flying with American Airlines. This is our 2nd time staying here and will sta ... " More

By a verified traveler on Sun 07 Nov 2021

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Hotel Description

4-star romantic hotel near Duval Street

Heart of Key West

Within a 10-minute walk of this Key West Historic District hotel, you'll find Duval Street and Harry S. Truman Little White House. Mel Fisher Maritime Museum and Key West Shipwreck Museum are also within half a mile (1 km).

Dining options, 3 bars/lounges

This romantic hotel includes 2 restaurants, an outdoor pool, and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 3 bars/lounges and enjoy perks like free self parking.

Free WiFi, comfy beds

The 160 individually decorated guestrooms offer free WiFi and comfy beds. Other amenities include iPod docks, refrigerators, and flat-screen TVs with cable channels.

Room, Accessible, Non Smoking (Hearing, Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$349* Per night/room Dec 13 - Dec 14

Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Key West-La Concha ratings based on 44 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Key West-La Concha

Everyone (17) Couples (13) Family (8)
5 out of 5
My wife and i had an excellent stay at The LaConcha, cant say much about flying with American Airlines. This is our 2nd time staying here and will stay here again.

Posted by on Nov 7, 2021

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5 out of 5
Great property

Posted by on Oct 23, 2021

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3 out of 5
Our hotel room ceiling a/c vent dripped the entire time making a good sized saturated wet spot right on the carpet in front of our door inside our room. A couple of the tiles on the floor of the shower had grout missing. Cabinet door where the TV sits doesn’t close all the way so you bang your legs and knees on it every time you walk through tight space to get to the couch or window or other side of the bed. It’s Duvall facing and noise at 2am was obviously present. Pool was SMALL!! Way too tight with even 5 people in the pool! 40 a day for what… parking? I can probably cheaper nearby for 32 a day. Front desk was super nice, free waters whenever you want.

Posted by on Sep 21, 2021

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5 out of 5
The fire alarm that went off in the middle of the night

Posted by on Jun 30, 2021

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Comment from Hotel Management

Jul 1, 2021 by Mike Radike

Hello, Anonymous. Thank you for your posting. Yes, our fire alarm did go off; we are currently working with two different vendors to permanently resolve this issue. Thank you.

5 out of 5
My husband and I just spent 4 days 3 nights for our wedding anniversary. Mike and his staff made our stay wonderful. This was our second time staying at this hotel. Everyone from the front desk to housekeeping had a pleasant attitude and went out of their way to accommodate us. From housekeeping getting us extra towels to the front desk greeting us each time we walked past them. This historic hotel is centered on Duval Street and accessible to all the famous bars and restaurants. We will definitely be coming back to this hotel on our next trip to Key West

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 19, 2021 by Mike Radike

Hello, Anonymous. Thank you for posting your feedback. I am delighted to read that we helped to make your stay a memorable one, and that different members of our team were of assistance. Happy Belated Anniversary! Thank you.

4 out of 5
We would prefer to stay in the back. The front was noisy.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 16, 2021 by Mike Radike

Hello, Anonymous. Thank you for your feedback. We would certainly work to honor such a request as yours once we were made aware of it. We can't always fulfill all requests, but I can assure you we work diligently on each of them. Thank you.

5 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 26, 2021 by Mike Radike

Hello, Anonymous. Thank you for posting your rating. I am glad that we earned a "5 of 5!" We will continue to focus on this level of service for all guests. Thank you.

4 out of 5

Posted by on May 21, 2021

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Comment from Hotel Management

Jun 1, 2021 by Mike Radike

Hello, Anonymous. Thank you for posting your rating. I am happy you were generally pleased with your visit. We will continue to strive to do well. Thank you.

2 out of 5
Horrible stay. Hotel rooms are old. No housekeeping service!! They charge a resort fee of $40 a night and all that gets you is the pool. The location is great but that’s it. Will not stay here again!

Posted by on Apr 22, 2021

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Comment from Hotel Management

Apr 23, 2021 by Mike Radike

Hello, Anonymous. Thank you for posting your feedback. We provide notice of our housekeeping services at several points during the reservation process and at check in. The Destination Fee is $40/night and includes, currently, parking, Wi-Fi, bottled water, and use of pool towels. I am sorry we did not do a good job communicating this information to you. Thank you.

5 out of 5

Posted by on Apr 21, 2021

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Comment from Hotel Management

May 2, 2021 by Mike Radike

Hello, Anonymous. Thank you for your rating. I am delighted we earned a 5 of 5. We appreciate your business.

About the Crowne Plaza Key West-La Concha

Location 430 Duval St, Key West, FL 33040

Renovations + Closures

The following facilities or services will be unavailable from November 2 2020 to December 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Daily housekeeping
  • Dining venue(s)
  • Spa
  • Spa/Beauty services

Property Features

Crowne Plaza Key West-La Concha offers its guests an outdoor pool and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Key West-La Concha. Self parking is free. Smoking is allowed in designated areas at this 4-star Key West hotel.

  • 1 building
  • 160 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 1926
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crowne Plaza Key West-La Concha offers 160 accommodations with iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

430 Duval - Overlooking the pool, this restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Wine-O - This theme restaurant specializes in American cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 24

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00
  • Spring Break deposit: USD 250 per stay (for stays between 1 March - 31 March)
  • Destination fee: USD 40 per accommodation, per night. This fee does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Concha
  • Crowne Plaza Concha Hotel
  • Crowne Plaza Concha Hotel Key West
  • Crowne Plaza Concha Key West
  • Crowne Plaza Key West
  • Key West Crowne Plaza
  • Concha Hotel Key West
  • Concha Hotel
  • Concha Key West
  • Crowne Plaza Key West Concha
  • Crowne Plaza Key West-La Concha Hotel
  • Crowne Plaza Key West-La Concha Key West
  • Crowne Plaza Key West-La Concha Hotel Key West

You should know

  • Pool access available from 8:30 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.