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"Love this facility, we will be back! " More

By a verified traveler on Wed 29 Mar 2023

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Hotel Description

5-star beachfront resort near Florida Keys Beaches

On the beach

At this Old Town Key West resort, you'll be well placed to visit Florida Keys Beaches and Clarence S. Higgs Memorial Beach Park, both within a 5-minute walk. Also, Duval Street is within half a mile (1 km) and Southernmost Point is within 2 miles (3 km).

Luxury amenities

A private beach, a full-service spa, and 2 outdoor pools are all featured at this smoke-free resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the gym and perks like free WiFi.

Suite, 1 King Bed, Accessible, City View (Hearing, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$564* Per night/room Apr 29 - Apr 30

Studio Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Loft, Ocean View (2 Queen/1 King)

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Room, 1 King Bed, Terrace, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Key West View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Marina Key West, Curio Collection by Hilton ratings based on 35 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Casa Marina Key West, Curio Collection by Hilton

Everyone (11) Couples (12) Family (7)
5 out of 5

Posted by on Apr 11, 2023

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Comment from Hotel Management

May 2, 2023 by Rianna Van Erem

Thank you for rating your experience at Casa Marina.

5 out of 5
Love this facility, we will be back!

Posted by on Mar 29, 2023

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Comment from Hotel Management

Mar 29, 2023 by Rianna Van Erem

Thank you the positive feedback from your stay, we are so happy to hear that you love the property. We look forward to welcoming you back in the future.

2 out of 5
The property is very attractive and well maintained, but the room was a reminder that photos can be very deceiving, with "oceanview" relying on a vivid imagination. The housekeeping was shocking, including not cleaning the room until after 6 p.m., and leaving a pile of dirty laundry right in front of the door to the room for almost 24 hours. Not the end of the world, but hardly expected in a hotel that's charging $1400 a night. When there was a problem with the thermostat, the front desk was completely unresponsive, even after two requests. Hard to be disagreeable when there's beautiful weather and an ocean to enjoy, but we would never recommend this hotel.

Posted by , from SUSSEX on Mar 19, 2023

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Comment from Hotel Management

Mar 21, 2023 by Rianna Van Erem

Thank you for your feedback, we are addressing your concerns.

1 out of 5

Posted by , from SUSSEX on Mar 18, 2023

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Comment from Hotel Management

Mar 22, 2023 by Rianna Van Erem

Thank you for rating your experience at Casa Marina

1 out of 5
This is the worse hotel I been in a long time. I reserved a one king room paid over $600 for one night and got a twin bed, with a mold/smoke smell, over looking the trash, it was unacceptable and beyond disgusting, the manager said there was nothing they could do for me but to give a 100 credit to use in the hotel. Then there was no water… no WATER! Ok I get it emergencies happen and it was the city, I requested 3 bottles of water to be brought up that I had to PAY for, fine, they never showed up 😂, I had to drive to the nearest pharmacy to buy water and to get the car out from valet at that time I can’t even begin to explain. To make this story short stay away, this place sucks, does it has a good view? Yes, but the hotel It’s old and it shows, the staff is incompetent at best and the bill is high, for the money you spent it’s not worth it. Zero stars

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 14, 2023 by General Manager

Dear Yeniliu,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.

1 out of 5
We got bed bugs during our stay.

Posted by , from CHICAGO on Dec 13, 2022

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Comment from Hotel Management

Dec 14, 2022 by General Manager

Dear Sarah,We always appreciate guest feedback, though we are distressed to hear of your concerns. Please know that our facilities undergo extensive routine maintenance to avoid any such situations, and you can be confident that our pest control specialist will be rectifying any issues as soon as possible. Thank you for your insights, and we wish you safe and happy travels ahead.

3 out of 5
The pools are nice and the service to get food and drinks at the pool was great. The food at the pool bar was not good. We had chicken sandwich, fish sandwich and cheeseburger. None were good. The rooms were not cleaned very well and are very dated. The hotel could offer complimentary coffee in the mornings so you don’t have to make your own in your room but they don’t. The word complimentary is pre-pandemic. Nothing complimentary post pandemic.

Posted by , from CHICAGO on Dec 10, 2022

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Comment from Hotel Management

Dec 11, 2022 by Rianna Van Erem

Thank you for your feedback we will be addressing your concerns.

4 out of 5

Posted by on Sep 25, 2022

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4 out of 5
The architecture around the property was beautiful. The property is in real need of upgrades to the rooms (everything in the room needs upgraded). Other than that, everything else was great!

Posted by , from UNION on Sep 11, 2022

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Comment from Hotel Management

Sep 12, 2022 by General Manager

Dear Kendall, Thank you for taking the time to leave us a review. We're thrilled to know that you appreciated our beautiful facility. Your feedback regarding aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

5 out of 5
The hotel was awesome The staff was great always polite willing to help at anytime

Posted by on Jun 6, 2022

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Comment from Hotel Management

Jun 10, 2022 by General Manager

Dear Michael, It's delightful to hear that our wonderful team members impressed you at Casa Marina Key West, Curio Collection by Hilton! Please consider coming back to stay with us again later down the road.

About the Casa Marina Key West, Curio Collection by Hilton

Location 1500 Reynolds Street, Key West, FL 33040

Property Features

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Casa Marina Key West, Curio Collection by Hilton you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a health club, a garden, and a terrace. Parking is available for a fee. This 5-star Key West resort is smoke free.

  • 311 guestrooms or units
  • 4 levels
  • 3 buildings
  • 11368 sq ft of conference space
  • 1056 sq m of conference space
  • Built in 1920
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge) , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Casa Marina Key West, Curio Collection by Hilton offers 311 air-conditioned accommodations with laptop-compatible safes and espresso makers. 65-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This Key West resort provides wireless Internet access for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Morrison’s Market - Onsite coffee shop.

Flagler's Restaurant - This café serves breakfast and light fare. Open daily.

The Canary Room - Onsite lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Motor boating on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa Al Mare has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per day
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Staffed front desk
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Smoke detector
  • Debit cards
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 60.75 per accommodation, per night

The resort fee includes:

  • In-room coffee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5–50 for adults, and USD 5–25 for children
  • Fee for in-room wireless internet: USD 0 per day (rates may vary)
  • Self parking fee: USD 40 per night
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Marina
  • Casa Marina Resort
  • Casa Marina Waldorf Astoria Key West
  • Casa Marina Waldorf Astoria Resort
  • Casa Resort
  • Marina Casa
  • Casa Marina Resort Waldorf Astoria Resort
  • Casa Marina Waldorf Astoria
  • Casa Marina Resort Waldorf Astoria Resort Key West
  • Casa Marina Waldorf Astoria Resort Key West
  • Casa Marina Resort Key West
  • Casa Marina Key West
  • Casa Marina a Waldorf Astoria Hotel Key West
  • Casa Marina Resort A Waldorf Astoria Resort
  • Casa Marina A Waldorf Astoria Resort
  • Casa Marina A Waldorf Astoria Resort

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.