Skip to main content
Beginning of main content

Enter dates to see availability

"The rooms are small ... I had to open the closet for the AC to work, which chilled the room but it was very damp.. Parking is nearly impossible, so ne ... " More

By a verified traveler on Mon 24 May 2021

Hotel Description

3-star Victorian guest house near Duval Street

Heart of Key West

Within a 15-minute walk of this Key West Historic District guesthouse, you'll find Duval Street and Ernest Hemingway Home and Museum. Higgs Beach and South Beach are also within 2 miles (3 km).

Free breakfast

An outdoor pool is featured at this guesthouse, along with free WiFi in public areas and a picnic area. Enjoy the free continental breakfast each morning. A computer station, luggage storage, and concierge services are also on offer.

Free WiFi, refrigerators

The 32 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with free WiFi. Other amenities include refrigerators, ceiling fans, and safes.

Petite Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$269* Per night/room Jul 20 - Jul 21

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ash Cottage Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Queen Beds Hallway

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Cottage Suite 138

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Bi-level Attic Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Palms Hotel ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Palms Hotel

Everyone (7) Couples (6) Family (2)
3 out of 5
The rooms are small ... I had to open the closet for the AC to work, which chilled the room but it was very damp.. Parking is nearly impossible, so next time I'd find a place with parking included. The staff was pleasant..

Posted by on May 24, 2021

Was this review helpful to you?
3 out of 5
....

Posted by on May 9, 2021

Was this review helpful to you?
4 out of 5
Quaint hotel on the edge of the historic district. Small pool with bar in back. Staff did a great job cleaning when requested.

Posted by on Apr 4, 2021

Was this review helpful to you?
Comment from Hotel Management

May 7, 2021 by Palms Hotel Staff

Thank you for staying with us at The Palms Hotel, we appreciate your feedback

4 out of 5
The room was very clean and had a nicely updated bathroom. You must let the shower run for a minimum of 5 minutes before hot water comes (they tell you this upon check-in) and the water pressure is not good. It was pricey for the location and was the tiniest room ever right next to the outdoor bird aviary (wakes you up at the crack of dawn) and the room was on the path to the pool/bar/breakfast. Breakfast is "ehh" at the bar. You can find better priced rooms with a pool and breakfast in a better location. Our $20 a day "resort fee"....not sure what that was about.....What in the world did that pay for? If you must stay here, you'll survive, but if you can find a cheaper room per night (which you can) with the same amenities, do it. Oh yeah, the bed was also uncomfortable. And parking....you will just have to pay or walk a long walk, which isn't horrible because the weather is just gorgeous.

Posted by on Mar 11, 2021

Was this review helpful to you?
5 out of 5

Posted by on Jan 17, 2021

Was this review helpful to you?
Comment from Hotel Management

Feb 23, 2021 by Palms Hotel Staff

Thank you for staying with us at The Palms Hotel in Key West, FL. We appreciate your feedback. Looking forward to seeing you again on your next Conch Republic Adventure :)

5 out of 5
Great stay at The Palms Hotel! The staff was very friendly, helpful with recommendations and accommodations. If you are looking for the Marriott, go stay at the Marriott. This is a very charming, 1890’s built, beauty in the Old Town District. There are minor imperfections, but has been kept up very well. It is only a 10-15 min walk to Duvall St area ($10 Uber ride if pouring rain). I would stay again!

Posted by on Feb 3, 2020

Was this review helpful to you?
Comment from Hotel Management

Feb 3, 2020 by Diana B.

Dear Nick, we appreciate your review regarding a recent stay in our guest house, thank you for sharing your experience with us and other travelers. We hope we get the chance to welcome you once more in our charming guest house in Key West!

2 out of 5
The desk person had no personality/unfriendly but she did accomodate our needs. Our room was facing the pool, but the curtain covering the window to the pool area was falling down and had tissue stuffed in the screw hole to help hold the screw in. When the maintenance person arrived yo fix it, he had no idea how a curtian rod was attached to the bracket. The shower curtain wouldnt stay up either. Now for the breakfast part of our stay, the only thing hood there was the fresh fruit. It was served outside and it was really to cold to sit outside and there wasnt a table and chairs in our small room. This room was way over priced and charged alot extra for our dog to stay. Nt the best experience.

Posted by on Jan 28, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 29, 2020 by Diana

Dear Richard, First we would like to thank you for your feedback.While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case, we fell short. I am truly sorry to hear these issues you experienced during your recent stay at our charming guest house. Be assured that it is not the kind of service that we would like to offer and I understand your dissatisfaction. We are currently working on upgrading the rooms, and management is also working on adding more options to the complementary american continental breakfast we offer, as of right now we have fresh fruits, bagels, pastries, yogurts, hard boiled eggs, sausages, cereals, coffee and juices; it is served by the pool area, but we also have a communal kitchen that all guest are welcome to use for breakfast/lunch/dinner.

1 out of 5
We didn’t like how small the bathroom was. Multiple mirrors in the room, but no chair to sit on.

Posted by on Jan 5, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 8, 2020 by Diana

Dear valuable guest, we are really sorry to hear you were not happy with your stay, I wish you had told us during your stay so we could have moved you to a different room (if available) or find a way to make it right for you. Should your travels bring you back to Key West, we hope you will consider giving us another opportunity to provide you with the exceptional service you have come to expect from us.

5 out of 5

Posted by on Jan 4, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 7, 2020 by Diana

thank you for staying at our historical guest house and for providing us with your feedback. Glad to know you enjoyed your time with us and on the island. We very much look forward to welcoming you back should your travels bring you to our island once more

5 out of 5
Unique hotel. Centrally located in Key West. Enjoyed the casual breakfast and seating areas. Parking was not a big problem.

Posted by , from Texas on Dec 4, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 5, 2019 by diana

Awesome feedback! Thank you for sharing your experience at our charming historical guest house. Glad to hear you enjoyed breakfast by the pool area. Parking does get a little difficult to find specially during the high season, special events, and holidays, but fortunately there is free parking on the streets nearby. We hope to see you next time you visit our island.

Property Features

Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at The Palms Hotel. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this Victorian Key West guesthouse.

  • 32 guestrooms or units
  • 2 levels
  • 4 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Airport: Key West Intl. Airport (EYW) (4.9 km / 3.1 mi)

Room Amenities

The Palms Hotel offers 32 air-conditioned accommodations with safes and complimentary toiletries. Flat-screen televisions come with cable channels. This Key West guesthouse provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free continental breakfast daily from 8 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Bicycle rentals on site
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 9:00 AM - 8:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 35 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; contactless room service is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April
  • Resort fee: USD 20.00 per accommodation, per night

The resort fee includes:

  • Beach towels
  • Internet access
  • Newspaper
  • Phone calls
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palms Hotel Key West
  • Palms Key West
  • Palms Hotel Key West
  • The Palms Hotel- Key West Hotel Key West
  • The Palms Hotel Key West
  • The Palms Hotel Guesthouse
  • The Palms Hotel Guesthouse Key West

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing http://travel.travelocity.com/Key-West-Hotels-The-Palms-Hotel.h57655-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Key-West-Hotels-The-Palms-Hotel.h57655-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Key-West-Hotels-The-Palms-Hotel.h57655-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.