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"The room was nice and clean.. the phone didn’t work, housekeeping picked up our trash and towels. They left new towels no washcloths and no coffee cre ... " More

By a verified traveler on Mon 15 Mar 2021

Hotel Description

4-star hotel near Key West Harbour

Heart of Key West

At this Key West hotel, you'll be within 3 miles (5 km) of Key West Harbour and 6 miles (10 km) of Key West Lighthouse and Keeper's Quarters Museum. Key West Butterfly and Nature Conservatory and Southernmost Point are also within 6 miles (10 km).

Renovated in 2015

This hotel features a restaurant, an outdoor pool, and a poolside bar. Enjoy the fitness center and perks like free self parking and free WiFi. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 100 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include premium bedding, free local calls, and free bottled water.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$153* Per night/room Sep 20 - Sep 21

Standard Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed (Lifestyle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds (Lifestyle)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Gates Hotel Key West ratings based on 22 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Gates Hotel Key West

Everyone (8) Couples (6) Family (7)
5 out of 5

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 15, 2021 by Fernando

Thank you so much for your feedback we greatly appreciate it and we hope to see you again!!

3 out of 5
A

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jul 15, 2021 by Fernando

Good afternoon I do apologize for any inconveniences that you faced while on property and i would like to make this right with you , If you can kindly give the property a call and ask for Fernando. thank you for your feedback I do appreciate it as it does help us as well.

1 out of 5
The $$$ was outrageous for the lack of service! The first day there was very hot and humid and the A/C was not functioning. Called the desk 3 times over a span of 6 hours before they sent some one up and then found out it had to be replaced. Chickens were roaming free everywhere which meant poop was being tracked into our room and you couldn't go barefoot. We stayed 4 nights and no one freshened up our room ..... had to pull towels, washrags and trash bags off their service carts.. No breakfast was available WILL NEVER RETURN OR RECOMMEND.

Posted by on May 27, 2021

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Comment from Hotel Management

Jul 15, 2021 by Fernando

Good afternoon I do apologize for any inconveniences that you faced while on property and i would like to make this right with you , If you can kindly give the property a call and ask for Fernando. thank you for your feedback I do appreciate it as it does help us as well.

1 out of 5
Not worth more than $50 a night, the lobby is closed, you had to walk to the property next door to check in and we were told you had to ask for any services that you needed.

Posted by on May 23, 2021

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Comment from Hotel Management

Jul 15, 2021 by Fernando

Good afternoon I do apologize for any inconveniences that you faced while on property and i would like to make this right with you , If you can kindly give the property a call and ask for Fernando. thank you for your feedback I do appreciate it as it does help us as well.

1 out of 5
Terrible experience!! When we checked in they gave us a room that had not been cleaned. Once we finally got in a room that had been “cleaned”, there was trash on the floor and the tub was disgusting. There are no plugs in the bathroom or anywhere near a mirror. There are roosters on the property that gave us a wake up call every morning. The pictures online are very deceiving.

Posted by on Apr 8, 2021

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4 out of 5

Posted by on Mar 31, 2021

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3 out of 5
The room was nice and clean.. the phone didn’t work, housekeeping picked up our trash and towels. They left new towels no washcloths and no coffee creamer. I made a trip to the front desk since no one would answer the phone to find no one there and the door was locked. I saw a note on the door to go to the sister hotel the next door the next morning to check out. I spoke to the clerk about our issues she seemed unconcerned. Very expensive for little personal service. I expected more.

Posted by on Mar 15, 2021

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3 out of 5
Poor mattresses. Very difficult to have a restful sleep.

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 8, 2021 by Jessenia

We appreciate the feedback. We are sorry we fell short of your expectations.

5 out of 5
Beautiful pool, friendly staff, on site food truck has REALLY good food, Rum Row bar had great drinkss

Posted by on Feb 27, 2021

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Comment from Hotel Management

Mar 8, 2021 by Jessenia

We appreciate the feedback! We are happy you enjoyed the amenities we have to offer.

4 out of 5

Posted by on Feb 20, 2021

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Comment from Hotel Management

Mar 8, 2021 by Jessenia

We appreciate the feedback!

About the The Gates Hotel Key West

Location 3824 N Roosevelt Blvd, Key West, FL 33040

Renovations + Closures

The following facilities or services will be unavailable from September 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

The Gates Hotel Key West offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. The Gates Hotel Key West also features tour/ticket assistance, a garden, and a picnic area. Self parking is free. A complete renovation of The Gates Hotel Key West was completed in May 2015. Smoking is allowed in designated areas at this 4-star Key West hotel.

  • 100 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 2015
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Gates Hotel Key West offers 100 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. This Key West hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:00 AM.

The Blind Pig Food Truck - This café serves breakfast, lunch, dinner, and light fare.

Rum Row - Onsite bar. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Boat tours nearby
  • Marina nearby
  • Snorkeling nearby
  • Fishing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

The check-in location differs from the property location. To check in, go to 3820 N Roosevelt Blvd, Key West, FL 33040 Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to 3820 N Roosevelt Blvd, Key West, FL 33040
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 30.00 per accommodation, per day
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 25 years old

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.75 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Partner property pool access
  • Shuttle service
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • Concierge service
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 20.00 for adults, USD 10.00 and USD 20.00 for children (approximately)
  • Pet fee: USD 30.00 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Key West Quality Inn
  • Quality Inn Hotel Key West
  • Quality Inn Key West
  • Quality Inn Key West Hotel
  • Quality Key West
  • Gates Hotel Key West
  • Gates Hotel
  • Gates Key West
  • The Gates Hotel Key West Hotel
  • The Gates Hotel Key West Key West
  • The Gates Hotel Key West Hotel Key West

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.