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"Excellent location on the best beach in Kaanapali. Black Rick is right there with the best snorkeling. Pool is very nice but chilly. It’s not heated. ... " More

By a verified traveler on Wed 15 Dec 2021

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Sheraton Maui Resort & Spa ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Maui Resort & Spa

Everyone (14) Couples (5) Family (9)
4 out of 5
Excellent location on the best beach in Kaanapali. Black Rick is right there with the best snorkeling. Pool is very nice but chilly. It’s not heated. This hotel has dated rooms. Some are worse than others. It’s overpriced for certain. But you’re paying for location. They have a nice workout facility if that’s important. The food is very mediocre but there are plenty of other places to eat within walking distance. Pool bar is convenient but again drinks were not great. Watery and tasteless.

Posted by , from Eugene on Dec 15, 2021

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5 out of 5
We will definitely come back again. Friendly and professional staff.

Posted by on Nov 19, 2021

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2 out of 5
When booking I specifically asked for a king size bed and when checking in I was told they didn't have any more. Frustrating.

Posted by on Jul 9, 2021

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5 out of 5

Posted by on May 21, 2021

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5 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 30, 2021 by GM

Aloha, Mahalo for staying at Sheraton Maui Resort & Spa. Our guests' needs are indeed our top priority, and we are glad this was apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you visit our beautiful island. Mahalo, Kalai Asuela, Guest Experience Manager

4 out of 5
Location was great - best part of the beach strip, in my opinion. Resort and options on site were great too. I wasn’t impressed with the additional resort fee of nearly $35 a day - we already paid a high price per night to stay there. Also, $25 a day to self park - are you kidding me?! What a rip off & way to just make money. I don’t mind paying a bit more, but a one time fee is more appropriate for a paying hotel guest. Finally, a breakfast price of $35 a plate is ridiculous. My wife and I ate dinner at some nice place along the strip and in town for the same price, or less, than the breakfast. Crazy....

Posted by on Jan 11, 2020

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3 out of 5
The beach front property is very appealing, but they definitely need to upkeep tiles in the pool were broken there were a ton of wholes in the fake rocks surrounding the pool. The showers weren’t working so there was a ton of sand in the pool.

Posted by on Dec 19, 2019

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3 out of 5
It was just ok. Expected more from a Sheraton. The food was not good and very expensive. Pool was also cold.

Posted by on Dec 7, 2019

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3 out of 5
Hotel is situated by one of the lovely beaches of Maui. However, there are a couple of problems with the property: 1- Main lounge and main restaurant venue was under renovation and we were not informed before. 2- There are only two restaurants and two bars in the hotel. Bars are closed at 9 and 10pm (!). 3- Most of the sunbeds do not have umbrellas and you should pay $55/day to rent tented ones. 4- Universal check out time is 12:00 noon in hotels worldwide but 11am in this hotel. 5- This was our first experience in a US/Hawaii resort hotel and it was far inferior than the ones in southern Europe, Turkey, Egypt and Mexico.

Posted by on Oct 27, 2019

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5 out of 5
The ocean view from my room was just so beautiful! Loved it!

Posted by on Oct 15, 2019

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