6/10 Okay
Michelle, Maple Ridge
Feb 21, 2024
Liked: Cleanliness
While the initial impression walking in the lobby is positive (it's big, open, and tastefully decorated), this is offset by the staff at check in. The destination fee was not explained well and they made it sound like the complimentary breakfast was some special bonus they were providing to us when asked if we were celebrating any special occasion. We were celebrating a 25 year anniversary and had booked and paid for a deluxe room with a king bed, sofa, balcony, and view. When handing us our room key we were told they had an accessible room ready (we did not book accessible, but it sounded like that was all that was ready despite it being after 4pm). The room turned out to not have a sofa or view as we had paid for. We immediately returned to the front desk to request the room we had booked and paid for. They changed our room accordingly but with no apology or explanation as to why they tried to put us in the first room. Our room was right beside the pool bar so Friday night was very loud until 10 pm. Restaurant service was very slow and the side dishes were terrible. Not a great way to celebrate 25 years of marriage!
Michelle
Stayed 2 nights in Feb 2024