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"The hotel is being upgraded, it was clean. The staff was nice " More

By a verified traveler on Tue 18 Sep 2018

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Hotel Description

Hotel near Ontario Convention Center in Ontario

Near the airport

A stay at this hotel places you within half a mile (1 km) of Ontario Convention Center and 3 miles (5 km) of Kindred Hospital Ontario. Toyota Arena and Ontario Mills Shopping Mall are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a terrace, and express check-out are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 108 guestrooms also offer free WiFi and flat-screen TVs. Free local calls, hair dryers, and safes are also available.

Studio Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Dec 1 - Dec 2

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed (Extended)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Candlewood Suites Ontario - Convention Center ratings based on 18 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Candlewood Suites Ontario - Convention Center

Everyone (11) Couples (2) Family (1)
1 out of 5
Booked because of the shuttle from the airport, only to arrive at the airport and find that there actually is no shuttle! Elevators don't work, which you aren't told until after you pay the $100 deposit. Booked a single room with a king size bed, got two double beds. Bedside drawer broken and won't shut, just bleak and uninviting and actually kind of gross.

Posted by on Mar 16, 2019

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2 out of 5

Posted by on Mar 16, 2019

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1 out of 5

Posted by on Mar 13, 2019

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3 out of 5

Posted by on Feb 23, 2019

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1 out of 5
I absolutely hated it, so hard to check in because of the limited ways to pay, also they have

Posted by on Feb 23, 2019

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3 out of 5
The hotel is being upgraded, it was clean. The staff was nice

Posted by , from Reno on Sep 18, 2018

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1 out of 5
Horrible, rotten, etc. The first night we got in, it was so late we just crashed and slept. I woke up to find ZERO towels in the bathroom. We had to ask for some. The second night there was a stupid high-pitched BEEP that kept going off EVERY FREAKING MINUTE. I tried but could not ignore it - I went to the front desk. She offered a different room which really ticked me off...how about actually checking to see what the noise was??? But she finally saw me standing at the end of the hall, trying to figure out the noise myself. She finally figured out that the alarm was going off. It took another 20-30 minutes but that beep finally went away...but it cost me half a night's sleep. Now the NEXT night...our toilet decided to clog up and stop working. So we had to move to a different room after all. After we got settled in, I heard really rude neighbors open and close their door - LOUDLY - every few minutes. I finally had enough after about an hour, stepped outside the room, and gave those "neighbors" a piece of my mind. Then I tried to sleep in the car but could never get comfortable. So that's a second night of sleep taken from me. Now that's just MY horrible experience. My husband didn't like the hotel stay because of the constant planes taking off or landing, or the trains constantly passing through. EXTREMELY NOISY AREA. I THOROUGHLY REGRET STAYING AT THIS ROTTEN HOTEL. THEY NEED TO BE SHUT DOWN PERMANENTLY.

Posted by on Aug 28, 2018

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2 out of 5
Got upcharged no toilet paper beds weren’t comfortable

Posted by on Aug 7, 2018

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4 out of 5

Nice place

Although it was close to the airport I was not disturbed one bit by planes. My. Only gripe with this place was that the TV and channels were way below the standard although the Wi-Fi did help to Netflix the night away.

Posted by on Feb 20, 2017

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2 out of 5

Ghetto Inn.

Reserved two rooms. The first room air conditioner did not work. The second room water was running from bath tub and wouldn't turn off. Went down to the receptionist and told her about it. She said she would send the "shuttle driver" up when he gets back. ?? It was 10pm and why on earth the driver? We requested another room and she complied. The floor we were on smelled and the paint on the doors were incomplete. For the price, forget it. If you expect what you pay for and are at least just a tad classy, don't stay there. I won't ever again.

Posted by on Sep 1, 2016

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About the Candlewood Suites Ontario - Convention Center

Location 1818 E Holt Blvd, Ontario, CA 91761

Property Features

Candlewood Suites Ontario - Convention Center offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. A business center and a meeting room are available. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Candlewood Suites Ontario - Convention Center . Self parking is free. This Ontario hotel is smoke free.

  • 108 guestrooms or units
  • 3 levels
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Ontario Station (3.9 km / 2.4 mi)
  • Parking: Free self parking

Room Amenities

Candlewood Suites Ontario - Convention Center offers 108 accommodations with safes and hair dryers. Flat-screen televisions are featured in guestrooms. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations. This Ontario hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. Social distancing measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Red Roof Inn Hotel Ontario Airport
  • Red Roof Inn Ontario Airport
  • Ontario Red Roof Inn
  • Red Roof Inn Ontario Airport Hotel Ontario
  • Red Roof Inn Ontario Airport Hotel
  • Red Roof Ontario Airport
  • Hotel Red Roof Inn Ontario Airport Ontario
  • Ontario Red Roof Inn Ontario Airport Hotel
  • Hotel Red Roof Inn Ontario Airport
  • Red Roof Inn Ontario Airport Ontario
  • Red Roof Inn
  • Red Roof
  • Red Roof Inn Ontario Airport
  • Ontario Airport Executive Inn
  • Candlewood Suites Ontario - Convention Center Hotel
  • Candlewood Suites Ontario - Convention Center Ontario
  • Candlewood Suites Ontario - Convention Center Hotel Ontario
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.