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4.0 out of 5

"Cute boutique hotel, but the service level, amenities, and cleanliness do not warrant the price. Room was pretty small, bathroom towels were dingy an ... " More

By a verified traveler on Thu 10 Oct 2019

Hotel Description

Family-friendly 4-star hotel near Santa Monica Pier

Oceanside stay

Within a 10-minute walk of this Downtown hotel, you'll find Santa Monica Beach and Santa Monica Pier. Venice Beach and Venice Beach Boardwalk are also within 2 miles (3 km).

2 outdoor pools

This hotel's 2 outdoor pools and 24-hour fitness center are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Self parking, a coffee shop, and a terrace are also offered.

IPod docks, WiFi

The 162 guestrooms have flat-screen TVs with digital channels and offer WiFi and balconies. Other amenities include iPod docks, 24-hour room service, and premium bedding.

Room, 1 King Bed, Accessible, City View (Viceroy)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$287* Per night/room Oct 11 - Oct 12

Grand Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, City View (Viceroy)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viceroy Santa Monica ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Viceroy Santa Monica

Everyone (9) Family (2)
5 out of 5

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 23, 2020 by Patrick Santisteban

Dear Anonymous, Thank you for your 5/5 score! We hope to see you again in the near future! Have a wonderful day!

3 out of 5
Cute boutique hotel, but the service level, amenities, and cleanliness do not warrant the price. Room was pretty small, bathroom towels were dingy and kinda threadbare. They charge a $33 per day amenity fee that doesn't even get you a bottle of water in your room. There are other equally rated hotels in the area that cost less with better service. Overall very unimpressed.

Posted by , from Minneapolis on Oct 10, 2019

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Comment from Hotel Management

Oct 12, 2019 by tesh

Good Day, Thank you for being our guest at the Viceroy Santa Monica . We are delighted to hear that you had a fantastic time at the property and in LA. Thank you choosing our hotel, Really appreciate the feedback. Thank you again for the wonderful Review. Defitnely, I do apologize for the inconvenience that you had during your stay, We shall notify the correct department about the situation that occured during your stay. We take pride in our team and the service they provide, and are extremely pleased they were able to make for such a memorable stay. We look forward to your return visit in the near future. Warm Regards, Front Office Management. Viceroy Santa Monica

4 out of 5

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 28, 2019 by Patrick

Hello, We are so glad you enjoyed your time here at our property! Thank you so much for your stay!

3 out of 5
The service was horrible and 1 of the pools was out of service. Everything else hotel room and environment was fairly clean.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 4, 2019 by Patrick Santisteban

Dear Anonymous, Thank you for taking time to write this review. I would like to apologize on the behalf of our team for not meeting your expectations. We hope you consider returning so that we may have an opportunity to recreate a much more pleasant experience. Thank you again for your time,

5 out of 5
Beautiful hotel, great location, excellent staff. Phenomenal experience overall

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 3, 2019 by Tesh

Hello, Thank you for the wonderful review. Hope to see you again. Have a wonderful day!

5 out of 5

Posted by on Feb 12, 2019

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Comment from Hotel Management

Apr 1, 2019 by Dylan

Thank you for your positive review. We hope to welcome you back again in the near future and solidify your loyalty! Regards, Dylan Saladino Assistant Front Office Manager

3 out of 5
I rented a "partial ocean view with a balcony" room. Based on the photos used on the website, the view would have been great and there was a real balcony. When we got there, the ocean view was only the space between two buildings several blocks away. Our balcony over looked the parking lot and valet station. As well, the balcony shown in the photo turned out to be a sliding glass door with railing not an actual balcony. We could have saved a lot of money by just renting one of the standard rooms instead of going for the extra upgrade. It was pointless. If you aren't going splurge for their penthouse suite on the top floor then go for the rooms over looking the pool. Its a much better choice.

Posted by on Jun 28, 2018

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Comment from Hotel Management

Jun 29, 2018 by Dylan

I am very sorry we did not better meet your expectations. We hope we can host your next stay upon visiting Santa Monica to have another opportunity to leave you with a more positive memory of Viceroy Santa Monica. Thank you for your honest feedback. All the best.

3 out of 5

Over priced & pretentious

Pros: Location to Santa Monica Pier
Cons: Price & pretentiousness.
Location: Santa Monica Pier
Only stayed a night during our road trip down Westcoast USA. $450usd at discounted rate for standard small room and nothing special about the hotel not justify price. Parking was $45 a night. Location to Santa Monica Pier was good. Too pretentious - made to feel uncomfortable by staff, we didn't arrive in luxury car & not wearing expensive/flash clothing.

Posted by on Jul 7, 2017

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4 out of 5

Great design, great staff.

Love the look of the place. Amazing staff as well. Very friendly. Great drinks in bar. Negatives- coffee is terrible. No coffee in rooms so u head to lobby. Nice spread, cute milk bottles hold cream and milk. But the coffee is weak- diner coffee. Rooms are too pricey for that. At least have decent coffee if not a coffee bar. Also, it is absurd to have to call room service for ice. U have to give $5 to almost everyone at every turn. Even for ice.

Posted by , from las vegas on Jun 14, 2017

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4 out of 5

Good, but service and staff must improve

Pros: Location. Decor. Comfortable. Cool vibe.
Cons: Staff and service.
Location: It's perfect walking distance from great bars and restaurants, and the beach.
Location is perfect. Hotel is nice and very well decorated. Has a good vibe. It's very tough to get a hold of the concierge which was a problem as he comes in late, and many times is not on his desk or is simply not available. Front desk staff must improve. They are missing customer service and attention to detail, which one would expect from a Viceroy. Bikes are old and not very comfortable. Room is nice and comfortable.

Posted by on Oct 26, 2016

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Renovations + Closures

The following facilities or services will be unavailable from September 14 2020 to May 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities

Property Features

Viceroy Santa Monica offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There's a coffee shop/café on site. You'll find a 24-hour business center on site. A computer station is on site and WiFi is available in public spaces for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Viceroy Santa Monica. For a fee, parking is available. This 4-star Santa Monica hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 8 levels
  • Coffee shop
  • Towels for the beach
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Los Angeles Intl. Airport (LAX) (21.4 km / 13.3 mi)
  • Metro station: Downtown Santa Monica Station (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Viceroy Santa Monica offers 162 accommodations with iPod docking stations and video-game consoles. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium digital channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private balcony
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Late night fare is available from 24-hour room service.

Nearby Activities

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Surfing/boogie boarding nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per night.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 4.75 per accommodation, per night
  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Fitness/yoga classes
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per night (rates may vary)
  • Self parking fee: USD 39.00 per night
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Santa Monica Viceroy
  • Viceroy Hotel Santa Monica
  • Viceroy Santa Monica
  • Viceroy Santa Monica Hotel Santa Monica
  • Viceroy Santa Monica Hotel
  • Viceroy Hotel
  • Viceroy Santa Monica Hotel
  • Viceroy Santa Monica Santa Monica
  • Viceroy Santa Monica Hotel Santa Monica

You should know

  • The seasonal pool will open in January and close in November.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.