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The Palms Hotel & Spa

4-star property
3025 Collins Ave, Miami Beach, FL 1-855-201-7819
4.3 out of 5
Very good!
See all 20 travelocity Reviews

"Pros: I felt the location of the property was good and the staff welcoming, warm and friendly. The one dinner I had at the property was excellent. ... " More

By a verified traveler on Mon 17 Apr 2023

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Hotel Description

4-star beachfront hotel near Lummus Park Beach

Beachside getaway

Your stay at this South Beach hotel places you within 2 miles (3 km) of Lummus Park Beach and Lincoln Road Mall. Art Deco Welcome Center is within 3 miles (5 km) and Phillip and Patricia Frost Museum of Science is within 9 miles (15 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this boutique hotel. Relax with beach cabanas, sun loungers, and beach umbrellas. Traveling on business? Take advantage of the 9 conference rooms, business center, and valet parking.

City Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$187* Per night/room Jun 6 - Jun 7

Premier Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Palms Hotel & Spa ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Palms Hotel & Spa

Everyone (8) Couples (1) Family (3)
4 out of 5
Pros: I felt the location of the property was good and the staff welcoming, warm and friendly. The one dinner I had at the property was excellent. My two times with breakfast was average food quality wise. Pool area was very nice and there is quick and easy access to the sand and the beach with lounge chairs and umbrellas. Cons: FIXING YOUR ELEVATOR should be a priority with a near capacity hotel crowd. I waited up to 15 minutes each time I needed to use it. Valet Parking only option at $39/day. Very excessive. "Resort Fee" at $38/day on top of the room rate. If you are booking at a resort for a stay, shouldn't the "resort fee" be part of the room rate? Just a way to pass on additional costs to the guests and it comes across as underhanded and tacky. I realize this is not unique to this property or hotel. I just find it distasteful and cheap. The bathroom is nice and fairly spacious but there is a sink with little counter space and no place to put your toiletries without occupying the entire counter. If there was at least shelving or a vanity under the sink that would be very helpful. Finally, the pump bottles of soap, lotion and shampoo are really a disappointment. I know this is some attempt at a "green" push but these bottles are always annoying. With a "resort fee" of $38/day, provide your customers with quality items in their suites, including individual bottles of the above listed items and, heck, just for the fun of it, a bottle of water daily!

Posted by , from Encino on Apr 17, 2023

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5 out of 5
Grounds (including pool), lobby, and room were beautiful and well maintained. Staff was very friendly and helpful. Location is great, right on the Ocean Walk in Mid-Beach. Will definitely stay here again.

Posted by on Jan 31, 2022

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2 out of 5
The bathroom faucet was broken! When you lift the lever to turn on the water, the whole thing moved as if it was going to come off. You'd think that the cleaning staff must have noticed it when cleaning. We had to literally hold the faucet down to lift the lever and turn on the faucet. The shower door made a loud clicking sound when you open and close it-we thought the glass door was cracking at first. And the tiny sink and automatic faucet behind the toilet seem to waste more water than it would save since it runs for really long time and there's no way to turn it off. Lastly, the sudden automatic shutting off the lights in the room when people were in the room was unnerving because it felt like a power outage. It freaked me out. Lastly, the dining experience was very good because of our waiter and the food was good. Overall, the place really needs some updating; it feels like a 3-star hotel rather than a 4-star.

Posted by on Jan 9, 2022

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5 out of 5
Great proximity for walking, restaurant is excellent. I didn't like that I couldn't open a window and that none of the rooms have balconies.

Posted by , from Morgan Hill on Oct 6, 2021

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Comment from Hotel Management

Oct 7, 2021 by Ana

Hi Katherine, we really appreciate your valued feedback! Thank you for staying with us.

5 out of 5
From the minute you step in, you're stress level drops! So beautiful & relaxing

Posted by on Sep 28, 2021

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Comment from Hotel Management

Oct 7, 2021 by Ana

Hi Carol Ann, thank you very much for your review! We are so glad to hear that you had a relaxing experience.

5 out of 5
The beach was close.

Posted by on Sep 24, 2021

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Comment from Hotel Management

Sep 27, 2021 by Ana

Hi Rodney, thank you for your review! We are glad to hear that you enjoyed our location so close to the beach.

5 out of 5

Posted by on Aug 28, 2021

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2 out of 5

Posted by on Aug 26, 2021

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5 out of 5
We stayed here in 2017 and loved it so much we came back in 2021. Pleasantly surprised, they had upgraded the technology on the elevators and the rooms. Updated the rooms and lobby areas without compromising the wonderful ambiance. The spa services were still great. The beach service was great especially Hector!! That atmosphere is quiet and the best place for relaxing. If you are looking for a DJ at the pool or beach, go down the street. These place is beautiful and calm with top notch service. Oh lastly Max at front desk was most helpful in getting us the best room with the best view!!

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 24, 2021 by Ana

We are so happy to read your review and learn that you had a wonderful time with us! Thank you so much for your kind words and for staying with us again. We would love to welcome you back soon!

2 out of 5
My room phone did not work. They came to check but never came back to fix it. I was obliged to go downstairs at the front desk every time I needed something. Foods in the hotel were too expensive ($23 for a vegan burger sandwich...). They should also send security patrol around the pool sitting areas to check on people who are "smocking weed". This was not good especially when you have children. The smell was disgusting...

Posted by on Jul 28, 2021

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Comment from Hotel Management

Aug 10, 2021 by Ana

We are deeply sorry for the inconveniences you experienced during your stay with us. We greatly value your feedback and we will make sure to share your concerns with the corresponding departments. We would love another opportunity to host you again and exceed your expectations.

About the The Palms Hotel & Spa

Location 3025 Collins Ave, Miami Beach, FL 33140

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Palms Hotel & Spa like an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. This eco-certified hotel also offers a steam room, a garden, and a terrace. For a fee, parking is available. This 4-star Miami Beach hotel is smoke free.

  • 251 guestrooms or units
  • 12 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

The Palms Hotel & Spa offers 251 air-conditioned accommodations with safes and bathrobes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 49-inch plasma televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Miami Beach hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Egyptian cotton linens
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Essensia Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Motor boating nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Jet skiing nearby
  • Boat tours nearby
  • Marina nearby
  • Surf lessons - nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt. Parcels are held up to 7 days prior to arrival. A daily storage fee applies. The hotel cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Guests are provided with hand sanitizer and contactless room service is available. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Car recommended
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.00 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 39 for adults and USD 18 for children
  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
  • Valet parking fee: USD 42.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palms Hotel Miami Beach
  • Palms Miami Beach
  • Miami The Palms
  • Palms Miami
  • Palms South Beach
  • The Palms Hotel And Spa
  • The Palms Hotel Miami Beach
  • The Palms South Beach
  • Palms Hotel
  • The Palms Hotel Spa
  • The Palms Hotel & Spa Hotel
  • The Palms Hotel & Spa Miami Beach
  • The Palms Hotel & Spa Hotel Miami Beach

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Preferred Hotels & Resorts.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.