"Attentive staff, friendly staff, clean hotel and lots of visible sanitizing statuons " More
City center retreat
With a stay at this Downtown Napa hotel, you'll be steps from JaM Cellars and Downtown Napa Association. Napa Valley Wine Train and Uptown Theater are also within half a mile (1 km).
Business services
This hotel features a restaurant and 2 bars/lounges. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and a terrace are also offered.
Feb 9, 2021 by Rosemarie Alberto - Assistant Operations Manager
Thank your for staying with us. We're thrilled that you enjoyed our accommodations and the service of our staff, we look forward to hosting you again in the near future!
Dec 6, 2019 by Jack
We are sorry for the issues you had with parking. We will ensure our team is properly communicating parking procedures to all guests.
Nov 19, 2019 by - Staff at Andaz Napa
Thank you for taking the time to provide us with a review.
Sep 16, 2019 by Staff at Andaz Napa
Hello! Thank you for providing Andaz Napa with a 5 out of 5 rating! We hope to have you back with us again soon!
Sep 16, 2019 by Staff at Andaz Napa
Hello! Thank you for providing us with a rating. It is unfortunate that you experienced some confusion regarding your rate. If you'd like to discuss further, please contact our Manager on Duty. We'd be delighted to assist you.
Sep 16, 2019 by Staff at Andaz Napa
Hello! Thank you for providing us with a perfect 5 out of 5 rating! We hope to have you back with us again soon!
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1900 square feet (177 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Andaz Napa - a concept by Hyatt. For a fee, parking is available.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Valet parking (surcharge)
Andaz Napa - a concept by Hyatt offers 141 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Napa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.
Andaz Farmers Table - This restaurant specializes in Californian cuisine and serves breakfast and brunch.
Mercantile Social - This bar specializes in Californian cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.
Mercantile Terrace - This restaurant specializes in Californian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Room service (during limited hours) is available.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.