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"The beds were very comfortable. Needed to have bigger trash cans and have menus available for room service. " More

By a verified traveler on Mon 27 Sep 2021

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Hotel Description

4-star hotel near Waterside Festival Marketplace

Downtown Norfolk stay

Within a 10-minute walk of this Downtown Norfolk hotel, you'll find Waterside Festival Marketplace and MacArthur Center. Norfolk Scope and Norfolk State University are also within 2 miles (3 km).

Renovated in 2017

This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. You'll appreciate the a rooftop terrace, bar/lounge, and convenience store.

Room, 2 Queen Beds, Accessible, Non Smoking (hearing acc)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$153* Per night/room Dec 20 - Dec 21

Room, 2 Queen Beds, Partial View, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, River View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds, Non Smoking, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Norfolk The Main ratings based on 14 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Norfolk The Main

Everyone (8) Couples (2) Family (4)
5 out of 5
The beds were very comfortable. Needed to have bigger trash cans and have menus available for room service.

Posted by on Sep 27, 2021

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5 out of 5
Great waterfront view, with contemporary/industrial feel.

Posted by on Jun 13, 2021

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3 out of 5
Staff did not give us our Breakfast vouchers. Do not get room on 10th floor facing river. The bar is just below your window and can be heard through window.

Posted by on Jun 7, 2021

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1 out of 5
Beautiful property, however, will never return. There were so many events that I was not forewarned about, that were so loud I was unable to sleep until DJs and music stopped finally at 1:30AM. I stayed on the 10th floor, and was still able to hear the music’s lyrics, and exactly what the DJ was saying because it was so loud.

Posted by on Oct 28, 2019

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5 out of 5

Posted by on Oct 23, 2019

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5 out of 5
Great stay! Very clean! Had not been to Norfolk in 10 years and the place has really changed for the better. We can’t wait to go back!

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 21, 2019 by Front Desk

Thank you for your 5 star rating.

2 out of 5
Terrible. All you hear is the rooftop bar (5th floor) noise from the room we stayed at. By the way floor 10 that is actually 6th. BEWARE: if you pay for basic room ($360) they make you pay giving you the worse rooms! it's a punishment. Also, front desk is careless. this hotel has been in decline. the care more about the bars and restaurants than the customers that staying at this hotel.

Posted by on Aug 27, 2019

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5 out of 5

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 11, 2019 by Hotel Management

Thank you!

5 out of 5

Posted by on Mar 13, 2019

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Comment from Hotel Management

Apr 3, 2019 by Hotel Management

Thank you!

5 out of 5
Great location, friendly staff. We had a great view of the water from our room.

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 19, 2019 by Hotel Management

Thank you for your review! We look forward to having you as our guest again.

About the Hilton Norfolk The Main

Location 100 East Main Street, Norfolk, VA 23510

Property Features

Hilton Norfolk The Main offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Event space at this hotel measures 42000 square feet (3902 square meters) and includes a conference center. A rooftop terrace, a library, and a vending machine are also featured at the business-friendly Hilton Norfolk The Main. Parking is available for a fee. A complete renovation of Hilton Norfolk The Main was completed in April 2017. This 4-star Norfolk hotel is smoke free.

  • 300 guestrooms or units
  • 21 levels
  • 3 dining venues
  • 42000 sq ft of conference space
  • 3902 sq m of conference space
  • Built in 2017
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Norfolk Station (2 km / 1.2 mi)
  • Metro station: MacArthur Square Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Norfolk The Main offers 300 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 50-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Norfolk hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered once per stay.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (once per stay)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 9:00 AM.

Grain - This rooftop bar specializes in American cuisine. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Saltine - This seafood restaurant specializes in seafood and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Varia - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open select days.

Fruitive - This café specializes in vegan cuisine. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16.00 and USD 21.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Covered self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 26 per day (in/out privileges)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Norfolk Main Hotel
  • Hilton Main Hotel
  • Hilton Norfolk Main
  • Hilton Main
  • Hilton Norfolk The Main Hotel
  • Hilton Norfolk The Main Norfolk
  • Hilton Norfolk The Main Hotel Norfolk

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.