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"Liked: *The bed was comfortable. the front desk employees smiled and welcomed me! They were hospitable, warm, pleasant, and engaging! The microwave wa ... " More

By a verified traveler on Mon 27 Jan 2020

Hotel Description

Motel near California State University East Bay in Hayward

Near the airport

Within 2 miles (3 km) of this Hayward motel, you'll find Kennedy Park and Hayward City Hall. Southland Mall and Alex Giualini Plaza Park are also within 2 miles (3 km).

Round-the-clock service

Free WiFi in public areas is provided and the front desk is staffed around-the-clock.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 60 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

King-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$71* Per night/room Jan 18 - Jan 19

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Heritage Inn Express Hayward ratings based on 6 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Heritage Inn Express Hayward

Everyone (3) Family (3)
3 out of 5
Liked: *The bed was comfortable. the front desk employees smiled and welcomed me! They were hospitable, warm, pleasant, and engaging! The microwave was clean and worked Disliked: The room was dark and had a damp smell to it. It only had one lamp with a broken lamp socket that half dangled out of the wiring. The light bulb didn’t work on one side, so we had to go down to the front desk and ask for one. The lamp shade wasn’t even attached and fell through the base when we touched the lamp. The blow dryer didn’t work. While the bathtub and toilet were clean, there was a new roll of wrapped toilet paper on the floor behind the toilet, very unsanitary!!! Had to go down and ask for more towels. The bathtub plug had been removed so I had to use one of my own clean socks to plug it to take a bath! It took 10 minutes of letting the water run before it became hot. The back of the bathroom door was filthy...Black! Also In the bathroom where the towel rack hung had huge putty filled in holes of different textures and color! The whole bathroom wall of putty spots were never painted over! Just tacky and ugly! The bathroom fan didn’t work well either. the Location... not good and I would not recommend it to anyone! With no visible security but just an old beat up security care, I didn’t leave anything in my car for fear of theft! It has homeless people living outside on the sidewalks by the entrance with trash thrown around! The whole hotel was old and needs serious renovations.

Posted by , from Kingman Arizona on Jan 27, 2020

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Comment from Hotel Management

Feb 12, 2020 by sal

we'll work hard to fix the issue you experienced. Thanks for letting us know.

3 out of 5
A very basic place stay you get what you pay for nothing special here but it gets the job done for nothing more than a short stay 1 to 3 nights your ok.

Posted by , from Ventura, county on Nov 19, 2019

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3 out of 5
Liked- the room was large Nice big fridge The lobby was under repair, the pool is filthy. It smells like urine on backside of building and there are unsavory people demeaning the property. There were no services, no coffee, food, lobby to sit at anything. This picture must be some lobby years ago looks nothing like tis in there now not painted, no plants and gloomy

Posted by on Apr 23, 2019

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1 out of 5

Chose hotel based on price, but won't stay again

Pros: low price, conveniently located to Oakland airport
Cons: improve comfort of the bed, replace the door to the outside, housekeeping to make sure everything is ready for the next guest.
Location: immediate neighborhood was not upscale. We didn't investigate things to do nearby.
bed wasn't comfortable, door to the outside did not close tight, no washcloths provided, too close to the freeway and a liquor store across the street that was open that Sunday night (which I did not expect based on my internet research)

Posted by on Jan 13, 2016

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1 out of 5

Horrible conditions

The only reason I stayed at this hotel is because it was a last minute travel plans. I arrived at midnight and when I checked out in the am is when I saw the hotel for the dump it really is: broken security lock, cockroaches on the vanity, dirty pool, broken elevator, smell of cigarette in the air......

Posted by , from Carpinteria on Sep 14, 2015

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1 out of 5

Extremely poor condition

Entire hallway smells. Carpet in the room is extremely dirty. 10+ bugs in and around bathroom, very disgusting. Looks like towels and pillows have never been washed. No electronic in the room. No wifi in room (only in lobby)

Posted by , from Seattle, WA on Aug 10, 2015

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About the Heritage Inn Express Hayward

Location 410 W A St, Hayward, CA 94541

Property Features

Heritage Inn Express Hayward offers its guests a vending machine, multilingual staff, and an elevator. WiFi is free in public spaces. Smoking is allowed in designated areas at this Hayward motel.

  • 60 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1970
  • 1 conference room
  • Front desk (24 hours)
  • Staff is multilingual
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Oakland Intl. Airport (OAK) (14.1 km / 8.8 mi)

Room Amenities

Heritage Inn Express Hayward offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Visual alarms in hallways
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20.00 per pet, per night (maximum USD 50.00 per stay)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night (maximum USD 50.00 per stay)
  • Service animals are exempt from fees
  • Electricity fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Express Hayward
  • Heritage Inn Express Hayward
  • Heritage Inn Express Hayward Motel
  • Heritage Inn Express Hayward Hayward
  • Heritage Inn Express Hayward Motel Hayward

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.