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"Property is older and antiquated. In definite need of a facelift. " More

By a verified traveler on Sat 24 Oct 2020

Hotel Description

3-star beachfront hotel near Ocean City Beach, connected to a shopping center

On the beach

Within a 10-minute walk of the hotel, you'll find Ocean City Beach and Maryland Beach. Gold Coast Mall and Ocean City Square Shopping Center are also within half a mile (1 km).

Beachfront dining

This hotel features a restaurant, an indoor pool, and a poolside bar. There's fun for all ages with a children's pool and a playground, and families will appreciate the picnic area. Enjoy the fitness center and perks like free valet parking and free WiFi.

Free WiFi, refrigerators

The 239 individually decorated guestrooms offer free WiFi and room service. Other amenities include refrigerators, microwaves, and LCD TVs with cable channels.

Standard Room, 2 Queen Beds (Non-Oceanfront)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$69* Per night/room Dec 6 - Dec 7

Standard Room, 2 Queen Beds, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds (Atrium View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds (Western View)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Carousel Resort Hotel & Condominiums ratings based on 31 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Carousel Resort Hotel & Condominiums

Everyone (19) Couples (2) Family (8)
3 out of 5
Property is older and antiquated. In definite need of a facelift.

Posted by on Oct 24, 2020

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Comment from Hotel Management

Oct 26, 2020 by Hotel Management

Thank you for leaving a review of your stay at the Carousel Hotel. We apologize for the issues you experienced and have forwarded these comments to the department managers to address. We hope you will give us another chance to provide you with a better experience.

4 out of 5
Room was clean and nice size. Always a good experience staying here.

Posted by , from Baltimore on Sep 19, 2020

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Comment from Hotel Management

Sep 21, 2020 by Hotel Management

John, thank you for leaving a review of your stay at the Carousel Hotel! We're glad to hear you enjoyed the size and cleanliness of the room! We hope that we continue seeing you and providing a wonderful experience!

2 out of 5
First we arrive to the hotel that was extremely busy. We get our room key. Go to our room which is in a outside hallway. Our door will not open. They call maintenance, who couldn't get the door to open. Finally after 45 minutes in 90 degrees sweating and tired they give us another room. We enter our room only to find the bathroom door was to small for my husband to enter with his wheelchair. I specifically called before booking and asked if the doors will permit a wheelchair to enter. They assured me they were. I go to the balcony to find the screen door is not even on the track. It was propped up. I had to fix it. I then go to the front desk to ask about the door being to small. They say we can use the public bathroom on the first floor. Really? We were told the hotel was booked solid. Funny they were able to give us another room to replace the first one. We were stuck and force to use a luggage cart with a sheet over it as privacy. Thank God my husband has a colostomy and could use a urinal. The beds are very hard. The water in the shower does not go down. We had to ask 3 times for towels. The sink stopper at kitchenette had mold and slim on the rubber. The faucet was cover with lime scale. The bar on the patio allows the people to get so drunk and then they urinate in the bushes which I seen 3 men doing from my balcony. There is no limit on people in the pool. So no pool for us. The last morning I found a roach in my room and had to unpack to be sure I don't bring any home

Posted by on Sep 8, 2020

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Comment from Hotel Management

Sep 8, 2020 by Hotel Management

Martin and Ruth, thank you for leaving a review here as well as on Google Reviews. Again, we sincerely apologize for your negative experience and wish you could've given us an opportunity to address those issues during your stay at the hotel instead of informing us at checkout. Regarding the information on the rooms, as we do not know who you spoke with, we cannot verify the accuracy of what you were told. Our reservation department would have done what they could to accommodate your requirements as best they could. Our cleaning staff is working hard to provide a clean and safe environment, every room is being carefully inspected before every check-in. We are following state health guidelines when it comes to the number of people we are allowed at the pool as well as sanitizing lounge chairs after every use. Once again we apologize for the inconvenience and hope you can give us another chance to prove that we can provide a great service.

4 out of 5
We had a great stay at the Carousel Resort Hotel! I was worried due to the recent reviews, but was pleasantly surprised upon our arrival. The hotel was kept very clean and nearly everyone wore their masks due to COVID. Our room was an ocean front room and although slightly dated, it was the perfect beach room. It was as expected for a beach front room. The one complaint we did have was in regards to the service getting towels. Due to COVID all daily housekeeping was no longer within room, but I actually didn’t mind at all. I personally don’t like anyone in my room while I’m not there. However, it was difficult to get towels when needed. My husband had to call several times and go to the desk several times. There was also an error with their food and beverage service over charging us by a large amount of money (like 500 dollars for a 12 dollar bill), but it was quickly taken care of and resolved! I’m glad it was caught and there were no further issues. Mistakes happen. There were a lot of fun activities for children, which was nice! The pool was great outside despite people saying it was dirty (it was sandy - we are at the beach what do you expect?). Overall a fun get away for our family.

Posted by , from Pennsylvania on Aug 21, 2020

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Comment from Hotel Management

Aug 24, 2020 by Hotel Management

Belardi, thank you so much for this detailed review of your stay at the Carousel Hotel! We're delighted to hear you had such a positive experience during your time with us! Regarding receiving new towels, we have forwarded these comments to the front desk and housekeeping managers to address with their staff members. We also apologize for the issues you experienced with your food and beverage bill but we are glad it was swiftly handled. Thank you again for your review and we hope to see you again!

4 out of 5
My stay was good just the bathroom is way to small.

Posted by on Aug 4, 2020

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Comment from Hotel Management

Aug 5, 2020 by Hotel Management

Thank you for leaving a review of your stay at the Carousel Hotel! We hope to see you again!

5 out of 5
Comfortable down to earth resort. Loved the lady in the gift shop she was extremely helpful and nice

Posted by , from Brownsville on Jun 23, 2020

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Comment from Hotel Management

Jun 24, 2020 by Hotel Management

Sommer, thank you for leaving a review of your stay at the Carousel Hotel! We're so glad to hear you enjoyed your time with us and we hope to see you again!

4 out of 5
The staff was friendly and the hotel is kids friendly

Posted by on Jun 17, 2020

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Comment from Hotel Management

Jun 18, 2020 by Hotel Management

Thank you for leaving a review of your stay at the Carousel Hotel! We hope to see you again!

5 out of 5

Posted by on Feb 1, 2020

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Comment from Hotel Management

Feb 4, 2020 by Hotel Management

We are happy to hear you enjoyed your stay at the Carousel Resort Hotel & Condominiums! Thank you for taking the time to leave such an awesome review. We hope to see you again soon!

1 out of 5
Plenty of activities on the property and in the surrounding area.

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 29, 2020 by Hotel Management

Thanks so much for taking your time to provide feedback on your stay at Carousel Resort Hotel & Condos. We are happy to hear you enjoyed your stay, especially on the amenities! We appreciate your stay, and hope to see you again soon!

5 out of 5

Posted by on Dec 25, 2019

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Comment from Hotel Management

Dec 28, 2019 by Hotel Management

We are happy to hear you enjoyed your stay at Carousel Resort Hotel & Condos! Thank you for taking the time to leave such an awesome review. We hope to see you again soon!

About the Carousel Resort Hotel & Condominiums

Location 11700 Coastal Hwy, Ocean City, MD 21842

Property Features

Carousel Resort Hotel & Condominiums offers its guests an indoor pool, a seasonal outdoor pool, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a business center on site. A children's pool, a fitness center, and a terrace are also featured at the family-friendly Carousel Resort Hotel & Condominiums. Valet parking is free. This 3-star Ocean City hotel is smoke free.

  • 239 guestrooms or units
  • 22 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Children's pool
  • Free WiFi
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Salisbury, MD (SBY-Salisbury - Ocean City Wicomico Regional) (49 km / 30.4 mi)
  • Parking: Free valet parking

Room Amenities

Carousel Resort Hotel & Condominiums offers 239 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Reef 118 Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Activities

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Ice skating on site
  • Volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Playground on site
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it adheres to the Travel in the New Normal (US Travel - USA) sanitization guidelines and the SafeStay (AHLA - USA) sanitization guidelines.

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Travel in the New Normal (US Travel - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carousel Condominiums
  • Carousel Condominiums Ocean City
  • Carousel Resort Hotel
  • Carousel Resort Hotel & Condominiums
  • Carousel Resort Hotel & Condominiums Ocean City
  • Carousel Resort Hotel Condominiums
  • Carousel Resort Hotel Condominiums Ocean City
  • Carousel Resort Hotel And Condominiums
  • Carousel Hotel Ocean City Md
  • Carousel Hotel Condominiums
  • Carousel Ocean City
  • Carousel
  • Carousel Resort & Condominiums
  • Carousel Resort Hotel & Condominiums Hotel
  • Carousel Resort Hotel & Condominiums Ocean City
  • Carousel Resort Hotel & Condominiums Hotel Ocean City

You should know

  • The seasonal pool will open in May and close in October.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.