Hilton Orlando Buena Vista Palace - Disney Springs® Area

4.0 star property
4-star Art Deco resort near Disney Springs™, connected to a shopping center

Choose dates to view prices

Photo gallery for Hilton Orlando Buena Vista Palace - Disney Springs® Area

2 outdoor pools, a heated pool, cabanas (surcharge), pool umbrellas
Breakfast, dinner, brunch served; American cuisine
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Exterior
Presidential Suite, 1 Bedroom | Living area | 50-inch LCD TV with cable channels, TV, pay movies

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Air conditioning

Explore the area

Map
1900 East Buena Vista Drive, Lake Buena Vista, FL, 32830
  • Disney Springs™
    ‪10 min walk‬
  • Disney's Typhoon Lagoon Water Park
    ‪6 min drive‬
  • Epcot®
    ‪12 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪25 min drive‬

Room options

Room, 2 Queen Beds, Accessible, Pool View (Mobility & Hearing)

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms

  • Sleeps 4
  • 2 King Beds

Family Suite, 2 Bedrooms

  • Sleeps 8
  • 3 Queen Beds

Family Suite, 1 Bedroom

  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

  • Resort view
  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Penthouse, 1 Bedroom, Pool View

  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Pool View (Island)

  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (2 QUEEN BEDS AND PARLOR)

  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Bedrooms (1 KING BED/ 2 QUEEN BEDS)

  • Sleeps 8
  • 1 King Bed

Room, 1 King Bed (Pink Ribbon Retreat)

  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (1 KING BED AND PARLOR)

  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Roll-in Shower)

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 Twin Bed, Tower (Parlor)

  • 797 sq ft
  • Sleeps 2
  • 1 Twin Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Tower

  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking

  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

  • Resort view
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Fireworks View)

  • City view
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • 797 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Disney Springs View)

  • City view
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View (Mobility & Hearing, Bathtub)

  • Resort view
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View

  • Resort view
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 2 Bedrooms, Tower

  • 1650 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Bathtub (Mobility & Hearing)

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Fireworks View)

  • City view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Disney Springs View)

  • City view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Island)

  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

  • Resort view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Bathtub)

  • Resort view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Resort View

  • Resort view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Pool View

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 1 Bedroom

  • 1798 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Resort View (Island Or Tower)

  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Disney View)

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Lake Buena Vista

Close to shopping.Stay at this Lake Buena Vista resort and you'll be within half a mile (1 km) of Disney Springs™ and 2 miles (3 km) of Splitsville Luxury Lanes & Dinner Lounge. Disney's Typhoon Lagoon Water Park and Orlando Vineland Premium Outlets are also within 3 miles (5 km).

What's nearby

  • Disney Springs™ - 10 min walk - 0.6 miles
  • Disney's Typhoon Lagoon Water Park - 6 min drive - 2.2 miles
  • Orlando Vineland Premium Outlets - 6 min drive - 3.3 miles
  • Disney's Hollywood Studios® - 12 min drive - 5.4 miles
  • Epcot® - 12 min drive - 4.8 miles

Getting around

  • Orlando Station - 23 min drive
  • Orlando Intl. Airport (MCO) - 25 min drive

Restaurants

  • ‪The Polite Pig - ‬12 min walk
  • ‪T-Rex Cafe - ‬11 min walk
  • ‪Rainforest Cafe - ‬9 min walk
  • ‪The Boathouse - ‬13 min walk
  • ‪Starbucks - ‬4 min drive

About this property

Hilton Orlando Buena Vista Palace - Disney Springs® Area

4-star Art Deco resort near Disney Springs™, connected to a shopping center
Hilton Orlando Buena Vista Palace - Disney Springs® Area offers its guests 2 outdoor swimming pools, a lazy river, a fitness center, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee.

A business center, 70 meeting rooms, and coworking spaces are available. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Orlando Buena Vista Palace - Disney Springs® Area. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Lake Buena Vista resort.

  • 1011 guestrooms or units
  • 27 levels
  • 2 buildings
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1983
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hilton Orlando Buena Vista Palace - Disney Springs® Area offers 1011 air-conditioned accommodations with laptop-compatible safes and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 50-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Lake Buena Vista resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones.

Languages

English, Filipino, French, German, Hindi, Japanese, Korean, Portuguese, Spanish

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Self parking on site (USD 35 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Games
  • Gym
  • Heated pool
  • Lazy river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (41 inch wide door)
  • Handrails in stairways (31 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (41 inches high)

Room amenities

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 43.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 10 to 30 per person
  • Fee for in-room wireless internet: USD 0.00 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 0.00 per day (rates may vary)
  • Self parking fee: USD 35 per day (in/out privileges)
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Buena Vista Hotel
Buena Vista Hotel Palace
Hilton Orlando Buena Vista Palace Disney Springs Area Hotel
Buena Vista Palace Hotel
Hotel Buena Vista
Hotel Buena Vista Palace
Palace Buena Vista
Palace Buena Vista Hotel
Buena Vista Palace Hotel Lake Buena Vista
Buena Vista Palace Lake Buena Vista
Buena Vista Palace Resort Lake Buena Vista
Hilton Orlando Palace Disney Springs Area Hotel
Hilton Orlando Palace Disney Springs Area
Hilton Orlando Buena Vista Palace Disney Springs Area
Hilton Orlando Buena Vista Palace Disney Springs® Area
Hilton Orlando Buena Vista Palace - Disney Springs® Area Resort

Frequently asked questions

How close is Hilton Orlando Buena Vista Palace - Disney Springs® Area to the airport?

Hilton Orlando Buena Vista Palace - Disney Springs® Area is 12.3 mi (32-min drive) away from the Kissimmee, FL (ISM-Kissimmee Gateway) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Orlando Buena Vista Palace - Disney Springs® Area?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at Hilton Orlando Buena Vista Palace - Disney Springs® Area on May 14, 2025 start from $143.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area have an airport shuttle?

Airport shuttle services are not available at Hilton Orlando Buena Vista Palace - Disney Springs® Area.

How close is Hilton Orlando Buena Vista Palace - Disney Springs® Area to the beach?

This resort is 6.4 mi (11-min drive) from Beachcomber Beach.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area offer free breakfast?

Free breakfast isn’t provided at Hilton Orlando Buena Vista Palace - Disney Springs® Area, but to-go breakfast is offered for a fee of between USD 10 and 30 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Hilton Orlando Buena Vista Palace - Disney Springs® Area?

No, there is no casino at this resort.

What time is check-in at Hilton Orlando Buena Vista Palace - Disney Springs® Area?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Hilton Orlando Buena Vista Palace - Disney Springs® Area?

Free parking is not available at this resort. Self parking is available for USD 35 per day, and valet parking for USD 45 per night.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area have a pool?

Hilton Orlando Buena Vista Palace - Disney Springs® Area features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area have a restaurant?

Hilton Orlando Buena Vista Palace - Disney Springs® Area is home to LetterPress, which features American cuisine and brunch.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area have a spa?

There are no spa services available at this resort.

How close is Hilton Orlando Buena Vista Palace - Disney Springs® Area to downtown Lake Buena Vista?

Hilton Orlando Buena Vista Palace - Disney Springs® Area is 1.8 mi away from Lake Buena Vista.

Hilton Orlando Buena Vista Palace - Disney Springs® Area Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 854 out of 1506 reviews
Rating 8 - Good. 266 out of 1506 reviews
Rating 6 - Okay. 179 out of 1506 reviews
Rating 4 - Poor. 103 out of 1506 reviews
Rating 2 - Terrible. 104 out of 1506 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Allison

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

Ramona

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service Loud noise & dirty

It was the worst experience at a Hilton. Check in at 10p Took a long time, then the room was dirty, stuff spilled all over walls that cooled like coffee or coke. Hair in the bathroom on floor and back of door Then 6am the room next door a bunch of guys started screaming yelling swearing, fighting swearing non stop, woke up my 2 young kids. It continues for an hour. Called front desk, not sure if they did anything. Then 10am a Hilton mechanic came with a utility cart and was drilling in room next for the loud metal on metal screeching vibrating the walls. It was HORRIBLE experience not relaxing and NOT on brand for Hilton. It was disappointing for a room that was +300 dollars and was more of a motel 6 experience
Stayed 1 night in Jan 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Nicole, Saugerties

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Dominic

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Loved that it was walking distance to Disney Springs! Room was clean and just the right amount of space for our family without feeling too cramped.
Stayed 2 nights in Jan 2025

2/10 Terrible

Marbery

Disliked: Amenities
El personal de lobby pesimo y el cuánto muy mal en condisiones pague tanto dinero por mal cuarto mal servicios no lo recomiendo para nada
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dining options unclear

Our experience was great overall. The hotel has a lot to offer for families. When we arrived Friday afternoon , we were hoping to eat outdoors. The outdoor pool bar was closed due to cooler temperatures. My husband only had about an hour before needing to leave for a work event. The restaurants inside the hotel did not open until after 5. Staff in the lower lever cafe did not know that we could order food at the bar on the main floor near check in. Unfortunately by the time we could put where he could order a meal, it was too late and he had to leave for his work event. Other than this we had a great experience.
Stayed 2 nights in Jan 2025

8/10 Good

Monica

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The valet took forever, no one was especially nice.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ramon, Miami

Stayed 1 night in Jan 2025

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and within a few minutes walking distance to Disney Springs. Essy check-in. Nice amenities if you're there for a longer stay. Our room had a separate elevator for it and maybe 5 other rooms which was nice because we didn't have to ever wait for an elevator, but the room itself had a few problems. The hot water for the shower would last a few minutes, then go cold, then go hot again. There was a banging sound inside the wall between the bedroom and bathroom. It wasn't constant but it did wake us up several times at night. There was no light at the entry of the room... the only lights are in the bathroom and bedroom, no light in the area by the closet and door but there were light switches. There was large a window in the bathroom that had a privacy shade but didn't cover the sides of the window completely, which looked out over a courtyard. Lastly, the hallway to our room was FREEZING and the large gap under the door let cold air in, making the bathroom and entryway very cold, so we had to stuff an extra blanket into the gap since the layout of the room didn't allow heat from the A/C to get to the bathroom area. All in all a very strange layout. I would recommend asking for a different room if you're assigned 485. If we were there for an extended time we would have requested a different room but as we were only there 2 nights it wasn't worth the hassle.
Stayed 2 nights in Jan 2025

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and location was ideal. All the perks without price of Disney resort.
Stayed 2 nights in Jan 2025

6/10 Okay

Susan

Stayed 7 nights in Jan 2025

10/10 Excellent

Janice J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to Disney Springs. I would definitely stay again!!
Stayed 2 nights in Dec 2024

6/10 Okay

Pilar

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel before and in the past really enjoyed my stay. This time however it is clear that the hotel needs alot of updating and requires more staff that can properly clean the rooms and service the front desk. I called about 10 times before I was able to reach a live person at the front desk. Stained towels and blankets were common during our stay. We were given a room that the corridor is open like a balcony and is over the bar/lounge area. It was super noisy every single night until about 12 am. I mean extremely loud, you can hear the noise over the television.I will not be returning to this hotel when I visit the orlando area again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Laura Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Jonathan

Business traveler
Liked: Staff & service

Decent

Outdated. Not well cleaned
Stayed 1 night in Jan 2025

6/10 Okay

susanne

Stayed 3 nights in Jan 2025

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good experience

It was a not so good experience. The room looked nice upon entering. We dropped our luggage and walked to Disney springs for shopping and dining. Upon return we expected to shower and rest for our first day in the parks. However, we then noticed the shower had water in it and would not drain. Als, the one and only charging port did not work. We called the front desk. Long story short it took until almost 1am to clear the drain. Even knowing the shower wasn't clean as a housekeeper would have noticed a clogged drain if they actually cleaned it, we showered and tried to sleep. The noise from the neighboring room made it difficult. Upon leaving the next morning I expressed my disappointment. Their response was to try to sell me a timeshare offer. Its been a week and I've yet to receive an apology.
Stayed 1 night in Jan 2025

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

ISAMARY

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Nice place to stay

Excellent service, customer service and amenities. The rooms need urgent upgrade, there is rusty behind the doors, the room distribution is outdated it needs to be modernized.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

MARSHONDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I will stay at this property again when visiting Disney. The shuttle to the parks are convenient. Also being able to get decent food and drinks after hours is a plus at Sunnies if not you have Disney Springs in walking distance to grab food.
Stayed 2 nights in Jan 2025

4/10 Poor

RYAN A

Disliked: Property conditions & facilities
4th time staying here always recommend it to family and friends but. No hot water was not able to shower… don’t let this one go down guys I love it here
Stayed 1 night in Jan 2025

4/10 Poor

Gregory, Pensacola

Business traveler
Liked: Cleanliness
Disliked: Staff & service
I was given a room three floors over the open atrium where the bar is located. It was so loud at midnight I called the front desk complaining of the noise. They informed me that the bar closed at midnight and security would make everyone leave the area. It was after 1:00 am that the noise decreased to the point I could sleep. If you stay here stay as far as you can away from the bar area as possible unless you want to stay up all night!!
Stayed 1 night in Jan 2025