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4.1 out of 5

"I liked the location. The property was clean. I don't think the concierge was the most helpful though. " More

By a verified traveler on Tue 10 Mar 2020

Hotel Description

4-star Art Deco resort near Disney Springs®, connected to a shopping center

Close to shopping

You'll find Disney Springs® and Disney's Typhoon Lagoon Water Park within 2 miles (3 km) of this resort. Also, Orlando Vineland Premium Outlets is within 3 miles (5 km) and Epcot® is within 6 miles (10 km).

Poolside dining

This smoke-free resort features 5 restaurants, 2 outdoor pools, and a lazy river. Traveling on business? Take advantage of the 8 conference rooms, business center, and valet parking. Unwind with a drink at one of the 2 bars/lounges and enjoy perks like a free theme park shuttle.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 1011 guestrooms also offer 24-hour room service and LCD TVs with cable channels. Other amenities include WiFi, wired Internet, and premium bedding.

Room, 2 Queen Beds, Resort View (Mobility & Hearing, Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$107* Per night/room Dec 12 - Dec 13

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms (1 KING BED/ 2 QUEEN BEDS)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (2 QUEEN BEDS AND PARLOR)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom (1 KING BED AND PARLOR)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Orlando Buena Vista Palace - Disney Springs® Area ratings based on 26 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Orlando Buena Vista Palace - Disney Springs® Area

Everyone (10) Couples (4) Family (14)
3 out of 5
I liked the location. The property was clean. I don't think the concierge was the most helpful though.

Posted by on Mar 10, 2020

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5 out of 5

Posted by on Mar 9, 2020

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5 out of 5
Beautiful pool, several onsite dining options. Lovely lobby bar

Posted by on Feb 22, 2020

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1 out of 5
No sign for Hilton elite versus regular line at check in. Didn’t even know it existed. Was sent to the back of the other line like I was a scum bag. No hot water at the sink. Got to shave with cold water. No directions back from Disney Springs between the regular and the palace. Was lost along with about 8 other guests. Was probably the worst experience of my life. My daughter fell in the rain slippery driveway of the hotel and twisted her ankle so she could barely walk. And the hotel told us where to wait for the shuttle to Disney Springs but failed to tell us it only ran at night. Will never stay at a Hilton again. And also the exit gate for our car made us pay again. And you made us pay a resort fee for each of our rooms with no amenities in return. Very bad experience.

Posted by on Dec 24, 2019

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5 out of 5

Posted by on Nov 30, 2019

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5 out of 5
Great place for kids! Everyone super friendly, I have a child with autism and everyone was great!

Posted by on Oct 21, 2019

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5 out of 5
I like the stay the food the location the property. The shuttle ride did not take us to the magic kingdom gate. It took us to the ticket area.

Posted by on Aug 17, 2019

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Comment from Hotel Management

Sep 14, 2019 by Manager

Thank you for your recent visit to the Hilton Orlando Buena Vista Palace and for providing feedback on the stay. We are excited you enjoyed yourself and look forward to welcoming you back in the future.

2 out of 5
We were given three rooms. The first two were very dirty, or not ready.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Sep 14, 2019 by Manager

Thank you for recently staying at the Hilton Orlando Buena Vista Palace. We appreciate your feedback and use it as we work to strengthen our service and product to provide an excellent experience for all guests. Thank you again, and look forward to welcoming you back in the future.

2 out of 5
The property was fine but what we didn’t like was that you are charged to park your car by the day when you park it yourself and also you are charged a resort fee by the day after you have prepaid for your room in advance. If your going to get charged a resort fee this should be told to you when purchasing the room. We also feel that if you purchase more than one room there should be a discount on all the amenities, I found this stay very disappointing.

Posted by on Jul 13, 2019

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2 out of 5
The rooms were clean but you stay at a property like this for four or five start service. I was supposed to get a resort view and I got a rooftop view not to mention all the broken glass on our balcony when we checked in when we left, they didn't even ask us how I stay was. Very disappointing was expecting more out of the Hilton find another place don't stay there.

Posted by on Jul 7, 2019

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About the Hilton Orlando Buena Vista Palace - Disney Springs® Area

Location 1900 East Buena Vista Drive, Lake Buena Vista, FL 32830

Renovations + Closures

This property is closed from March 19 2020 to September 30 2020 (dates subject to change).

Property Features

Hilton Orlando Buena Vista Palace - Disney Springs® Area offers its guests 2 outdoor swimming pools, a lazy river, a fitness center, and a children's pool. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi and wired Internet for a fee. You'll find a business center on site. There are 8 meeting rooms available. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the business-friendly Hilton Orlando Buena Vista Palace - Disney Springs® Area. Parking is available for a fee. A complete renovation of Hilton Orlando Buena Vista Palace - Disney Springs® Area was completed in January 2018. This Art Deco Lake Buena Vista resort is smoke free.

  • 1011 guestrooms or units
  • 27 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 1983
  • Bar by the pool
  • Coffee shop
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Lazy river
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Orlando Intl. Airport (MCO) (28.6 km / 17.8 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Orlando Buena Vista Palace - Disney Springs® Area offers 1011 air-conditioned accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 50-inch LCD televisions come with premium cable channels and pay movies. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 10:00 AM.

LETTERPRESS - Overlooking the pool, this family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

SHADES - This poolside family restaurant specializes in American cuisine and serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

CITRUS 28 - This café serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

SUNNIES - Overlooking the pool, this lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

In-Room Dining - This restaurant specializes in American cuisine and serves breakfast and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Shuttle service
  • Internet access
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 14.95 (rates may vary)
  • Self parking fee: USD 22 per day (in/out privileges)
  • Valet parking fee: USD 30 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Buena Vista Hotel
  • Buena Vista Hotel Palace
  • Hilton Orlando Buena Vista Palace Disney Springs Area Hotel
  • Buena Vista Palace Hotel
  • Hotel Buena Vista
  • Hotel Buena Vista Palace
  • Palace Buena Vista
  • Palace Buena Vista Hotel
  • Buena Vista Palace Hotel Lake Buena Vista
  • Buena Vista Palace Lake Buena Vista
  • Buena Vista Palace Resort Lake Buena Vista
  • Hilton Orlando Palace Disney Springs Area Hotel
  • Hilton Orlando Buena Vista Palace - Disney Springs® Area Resort
  • Hilton Orlando Palace Disney Springs Area

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.