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Lake Buena Vista Resort Village & Spa

4-star property
8113 Resort Village Drive, Orlando, FL 1-855-201-7819
4.3 out of 5
Excellent!
See all 292 travelocity Reviews

"Rooms and property were excellent. My only suggestion on improvement would be the poolside bar and grill. Definitely under staffed during peak perio ... " More

By a verified traveler on Sun 26 Mar 2023

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Hotel Description

4-star spa condo resort near Lake Buena Vista Factory Stores, connected to a shopping center

In entertainment district

At this Orlando condo resort, you'll be within half a mile (1 km) of Lake Buena Vista Factory Stores and 6 miles (10 km) of Orlando Vineland Premium Outlets. Disney Springs® and ESPN Wide World of Sports are also within 6 miles (10 km).

Poolside dining

This condo resort features a full-service spa, 2 outdoor pools, and 3 spa tubs. Enjoy a meal in one of the 2 coffee shops/cafes and free perks like free self parking and WiFi in public areas. Enjoy the 24-hour gym and visit the 2 bars/lounges and poolside bar for drinks.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 475 condos also offer free WiFi and kitchens. Other amenities include washers/dryers, pillowtop beds, and flat-screen TVs with cable channels.

Suite, 2 Bedrooms, Balcony

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, 3 Bedrooms, 3 Bathrooms

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 2 Bedrooms, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Suite, 3 Bedrooms, 2 Bathrooms, Fireworks View

Bed Count 2 King Beds Maximum Occupancy 8 Max

Family Suite, 3 Bedrooms, 2 Bathrooms

Bed Count 2 King Beds Maximum Occupancy 8 Max

Lake Buena Vista Resort Village & Spa ratings based on 292 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Lake Buena Vista Resort Village & Spa

Everyone (43) Couples (4) Family (33)
5 out of 5
Rooms and property were excellent. My only suggestion on improvement would be the poolside bar and grill. Definitely under staffed during peak periods resulting in very long waits for food and drinks. Otherwise I would definitely book this hotel again.

Posted by , from MIDDLETOWN on Mar 26, 2023

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Comment from Hotel Management

Mar 26, 2023 by K. Smith, Assistant General Manager

Thank you Christopher.

4 out of 5
The checkin process left a lot to be desired. The checkin was supposed to be at 4 pm. We arrived around 3:30 pm and were told they were trying to contact housekeeping to see if it would be ready. At 4 we checked back and were told the room is not ready, and it would be at least another 45 minutes before its would be ready. This was very inconvenient as we had dinner reservactions that evening at 6:30. If checkin starts at 4 pm, I believe the room should have been ready, instead it wasn't ready until after 6 pm... we were a frustrated family.

Posted by on Feb 17, 2023

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Comment from Hotel Management

Feb 26, 2023 by K. Smith, Assistant General Manager

Thank you Daniel.

4 out of 5
apartment style living, will full kitchen.

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 14, 2022 by K. Smith, Assistant General Manager

Thank you so much for the feedback.

5 out of 5
I always go to Lake Buena Vista Orlando. It’s always clean and the staff is friendly. I’ve had to ask for towels and tissue paper at times but they always bring things as soon as you call. Very nice place

Posted by on Sep 6, 2022

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Comment from Hotel Management

Sep 8, 2022 by K. Smith, Assistant General Manager

Thank you Angela.

2 out of 5
A third party travel site was the only way to find this kind of property - but the site was not willing to even interact with a third party booker, or we might have stayed longer. The point was to have laundry - the dryer was broken and ruined clothing. We had to change rooms and the dryer was still broken. The new room had a toilet that roared ten minutes after flushing. When checked to see if I could fix it - black mold all around the rim. Staff was horrible. On checkout day - they kept knocking in our door to see if we were leaving yet. Back off! Will never stay here again or ever recommend this horrible hotel to anyone. Nothing is maintained, doors in facility squeak. The electronic doors wouldn’t open with the key so it made it difficult to get to your room. And the pool was pathetic where the staff again didn’t want to be there. The bartender asked no one for their order, he chose to stay quiet and hope people would walk away rather than order.

Posted by on Jul 8, 2022

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Comment from Hotel Management

Jul 8, 2022 by K. Smith, Assistant General Manager

Thank you for the feedback Glori-Ann. We are disappointed that we did not meet your expectations on this visit.

2 out of 5
We booked online and the pictures did not match the outdated 3 bedroom unit we were given. The unit is definitely not the 4 star we requested, very shabby and outdated. One shower door does not close, one master bedroom toilet was filthy and clogged when we arrived. A towel rack in the other had fallen & toilet paper holder broken in the third. No curtains, so bright and early sun and a view of the back parking lot where staff smoke beneath the balconies. They fixed and cleaned the toilet & rehung the towel rack. We then discovered the balcony door would not slide completely open so we turn sideways to get in and out the narrow opening. A call to maintenance told us it was not "broken enough" to have an outside company come in and replace or fix it. The front desk said they'd give us a credit of $100 plus Resort fees, none received. Then we discovered the dishwasher runs but leaves most dishes dirty. We have children with our group. Pool and playground looked beautiful online. Playground was closed the entire time, the main pool bathrooms are both closed leaving us to run several buildings down to use a lobby bathroom. The pool marked as quiet on the map is anything but with pool toys in the hot tub and the number of people that scream or yell help at this resort exceeds anything we have ever experienced. Nothing in the room about the spa or amenities. No poolside breakfast on Sundays as mentioned on the poster in the elevator. Very disappointing all the way around.

Posted by , from Waukesha on Jul 4, 2022

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Comment from Hotel Management

Jul 6, 2022 by K. Smith, Assistant General Manager

Thank you for the detailed feedback. I am sorry that we did not meet your expectations this visit. We will be sure to use your comments constructively to enhance the future guest experience.

5 out of 5
The complex was clean and well kept. The location was awesome. Our unit was clean and the beds were very comfortable. However, the furniture (sofa & chairs) were worn our and need to be replaced. And the shower heads also need to be updated. But otherwise it was wonderful.

Posted by on Jun 13, 2022

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Comment from Hotel Management

Jun 15, 2022 by K. Smith, Assistant General Manager

Thanks for the great feedback Anita.

4 out of 5
Good location for all the theme parks.

Posted by on May 15, 2022

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Comment from Hotel Management

May 18, 2022 by K. Smith, Assistant General Manager

Thank you so much Kimberly

5 out of 5
This was a really great property for the price! Has all the amenities needed! They do advertise the shuttle to theme parks as being free and it is not so that was a bit of a bummer if anything. Staff was very friendly despite being understaffed as many places are. Furniture items are a bit dated but if this is something that bothers you then stay at a luxury resort that cost 3x more. My family and I had a wonderful stay and would stay again!

Posted by , from Bradenton on Apr 10, 2022

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Comment from Hotel Management

Apr 10, 2022 by K. Smith, Assistant General Manager

Thank you so much Nicole for the amazing feedback. We hope to have the opportunity to welcome you back.

4 out of 5
My family of 4 fully enjoyed our stay! Room was clean with most of everything needed! Could have used a few more bath towels and dish soap. But the kitchen was fully equipped with pots & dishes. There was dishwashing soap & even laundry soap for the washer! A few more coffee packets could have been provided. We only got 1 for a 4 night stay. The staff was fabulous! Friendly and helpful! Would stay again! PS do not order the Italian Eatery! Food sucked!

Posted by on Mar 6, 2022

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Comment from Hotel Management

Mar 6, 2022 by K. Smith, Assistant General Manager

Thank you for visiting. We can't wait to welcome you back.

About the Lake Buena Vista Resort Village & Spa

Location 8113 Resort Village Drive, Orlando, FL 32821

Property Features

Lake Buena Vista Resort Village & Spa offers its guests a full-service spa, 2 outdoor swimming pools, and 3 spa tubs along with a waterslide and a 24-hour fitness center. There's a restaurant on site, as well as 2 coffee shops/cafes and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Spa services, tour/ticket assistance, and an arcade/game room are also featured at Lake Buena Vista Resort Village & Spa. Free self parking is available. Smoking is allowed in designated areas at this 4-star Orlando condominium resort.

  • 475 guestrooms or units
  • 5 buildings
  • 2 bars or lounges
  • 2 coffee shops
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Theme park shuttle
  • Parking: Free self parking

Room Amenities

Lake Buena Vista Resort Village & Spa offers 475 air-conditioned accommodations with washers/dryers and laptop-compatible safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Accommodations at this 4-star condominium resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Orlando condominium resort provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Washer and dryer
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (heating)
  • Ceiling fan
  • Wardrobe or closet
  • Travel crib

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 10:00 AM.

Frankie Farrell's Irish P - This restaurant specializes in Irish cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Lani's Luau - This poolside bar specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Pizza Hut Cafe - This café specializes in pizza. Open daily.

Nearby Activities

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby

Spa Services

Reflections Spa & Salon has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Daily housekeeping is not available at this property.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 6–15 for adults, and USD 6–15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lake Resort Village staySky Hotel Resort
  • Lake Village staySky
  • Buena Vista Village & Orlando
  • Lake Buena Vista Resort Village & Spa Orlando
  • Lake Buena Vista Resort Village & Spa Condominium resort
  • Lake Buena Vista Resort Village Spa a staySky Hotel/Resort
  • Lake Buena Vista Resort Village & Spa Condominium resort Orlando

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the condo resort before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.