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"Breakfast acceptable, rooms need renovation Large parking lot Noisy " More

By a verified traveler on Thu 12 Mar 2020

Hotel Description

Hotel near Old Town in Kissimmee

In Kissimmee

Within 3 miles (5 km) of this Kissimmee hotel, you'll find Old Town and Lake Buena Vista Factory Stores. Congo River Golf and Capone's Dinner Show are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, balconies

Featuring conveniences like refrigerators and coffee/tea makers, the 222 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include balconies, free local calls, and hair dryers.

Exclusive Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$45* Per night/room Apr 12 - Apr 13

Premier Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Club Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Gallery Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Classic Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Palazzo Lakeside ratings based on 31 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Palazzo Lakeside

Everyone (12) Couples (7) Family (10)
3 out of 5
Breakfast acceptable, rooms need renovation Large parking lot Noisy

Posted by on Mar 12, 2020

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Comment from Hotel Management

Mar 12, 2020 by JC

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host in Orlando. We hope to see you soon on your next visit to Kissimmee, Cordially, JC Guest Service Concierge

5 out of 5
Was literally there for an overnight trip. Very clean room and the staff was very helpful and friendly.

Posted by , from Colorado Springs on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by JC

Dear guest, Thank you very much for sharing your comment about your stay with us, it is more than a pleasure to serve you. We hope to have you back soon. Regards, JC Guest Service Manager

4 out of 5

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 20, 2020 by JC

Dear Guest, Thank you so much for your rating. It was a pleasure to receive you and we wait for you again with open arms. Regards, JC Guest Service Manager

1 out of 5
I already called and emailed Travelocity with NO RESPONSE AND STILL NO REFUND

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by JC

Dear Guest, Thanks for your rating and review, please contact us to assist you. We look forward to your next visit to Palazzo. Regards, JC Guest Service Manager

5 out of 5
I’m not really sure about all of the negative reviews, we thought the place was great! Yes, the pool is closed — they gave us a pass to a pool down the street that was very nice. Yes the shower leaks a little on the floor — we put a towel down. No — the breakfast isn’t something to write home about. But it was fine for us. There are waffles, sausage, eggs, granola and yogurt etc — and a nice balcony overlooking the lake where you can enjoy it. Just don’t leave it unattended or the birds will take it off your hands! Overall, we were very happy with our stay. Office staff was very friendly (Deanne and Carol?), the place was clean, the beds were comfy. For the price we paid— it was an EXCEPTIONAL value!

Posted by , from State College on Feb 16, 2020

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Comment from Hotel Management

Feb 17, 2020 by JC

Dear Patrick, We appreciate your detailed review fo your recent stay to Palazzo Lakeside. Thanks for sharing your experience with other travelers online. We look forward to your next visit with us when you return to Kissimmee. Regards, JC Guest Service Manager

5 out of 5
Well decorated, comfortable, clean and fresh. Friendly staff. Daily breakfast was great, with bright friendly atmosphere. The room was cleaned and the bed made each day! Gaby, Ciro, Deanne, and Cecilia made our stay exceptional.

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 15, 2020 by JC

Dear Guest, We appreciate your kind comment and your recommendation. We are pleased to know that you enjoyed your stay. It will be a pleasure to share your compliments with our team. We look forward to welcoming you again soon. Best regards, JC Guest Service Manager

3 out of 5

Posted by on Feb 14, 2020

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Comment from Hotel Management

Feb 14, 2020 by JC

Dear Guest, Thanks for rating your recent experience with us, we would appreciate more details of your recent stay please contact us. We look forward to your next visit to the town. Regards, JC Guest Service Manager

3 out of 5
Funky smells like a mix of sulfur and glade. The hotel is under renovation.

Posted by on Feb 9, 2020

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Comment from Hotel Management

Feb 10, 2020 by JC

Dear Joann, Receive a cordial greeting from Palazzo Lakeside Hotel. We are pleased to have had your preference for the enjoyment of your well-deserved vacation, thanks for spending some of your valuable time to share the results of your experience during your stay. Honestly, we regret any dissatisfaction you have experienced. We hope to receive you soon for a better and optimal experience with us, we will gladly strive to meet your holiday expectations. Kindest regards! JC Guest Service Manager

4 out of 5
It was a great experience, the room.was clean, the view was good, just the carpet in the hallway and The birds in the balcony didn't make this experience awesome.

Posted by on Jan 28, 2020

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Comment from Hotel Management

Feb 3, 2020 by JC

Dear Guest, Thanks a lot for taking the time to share your opinion with us. It was a pleasure to receive you in our facilities and we apologize for the mishaps he has been able to witness. We hope to re receive you again soon. Best Regards, JC Guest Service Manager

5 out of 5

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 23, 2020 by JC

Dear Guest, Thank you so much for choosing us for your recent holidays and thank s a lot for sharing your valuation with us. We hope to receive again soon. Cordially, JC Guest Service Manager

Renovations + Closures

This property is undergoing renovations.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Palazzo Lakeside offers its guests an outdoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is available daily. Event space at this hotel measures 2153 square feet (19 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Palazzo Lakeside. Free self parking is available. Smoking is allowed in designated areas at this Kissimmee hotel.

  • 222 guestrooms or units
  • 2153 sq ft of conference space
  • 19 sq m of conference space
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (32 km / 19.9 mi)
  • Parking: Free self parking

Room Amenities

Palazzo Lakeside offers 222 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Kissimmee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2017.

  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 4.99 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Parcel deliveries will be accepted for a surcharge. Any deliveries received more than 3 days before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • Resort fee: USD 9.99 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 35.00 (subject to availability)
  • An in-room safe is available for an additional fee
  • Crib (infant bed) fee: USD 4.99 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Celebration Inn
  • Palazzo Lakeside Hotel Kissimmee
  • Palazzo Lakeside Kissimmee
  • Royal Celebration Inn Kissimmee
  • Royal Celebration Kissimmee
  • Palazzo Lakeside Hotel
  • Palazzo Lakeside Kissimmee
  • Palazzo Lakeside Hotel Kissimmee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.