JW Marriott Orlando Grande Lakes ratings based on 13 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for JW Marriott Orlando Grande Lakes
Everyone (6)Couples (2)Family (5)
5 out of 5
Beautiful surroundings inside and outside of hotel
Posted by LUCIA, from ST AUGUSTINE BEACH on Sep 16, 2022
Was this review helpful to you?
Comment from Hotel Management
Sep 17, 2022
by Front Office Manager
Dear Lucia, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We look forward to seeing you again soon.Best Regards,Deana HalawehFront Office Manager
5 out of 5
Gorgeous grounds and pool area; amazing lazy river.
Posted by JULIE on Apr 24, 2022
Was this review helpful to you?
Comment from Hotel Management
Apr 25, 2022
by Assistant Front Office Manager
Dear Julie, thank you for your generous review of JW Marriott Orlando, Grande Lakes. We want our guests to leave well balanced and with replenished spirits; therefore, we are delighted to know you loved our inspiring surroundings and enriching amenities, including our beautiful pool and relaxing lazy river. We hope to welcome you again soon.
Best Regards,
Abby Danowitz,
Assistant Front Office Manager
5 out of 5
you also get sue of the Ritz Carlton pools! very helpful because there is construction going on (4-1-22) that has the hot tubs at JW ripped up. The are putting in new hot tubs and waterside apparently. Very happy with the hotel, but they are very low key about all the amenities they have available. ASK! lots to do, we were not bored and barely left the hotel. nice place! Killer pool but it is the laziest lazy river (no current)
Posted by Jason on Apr 3, 2022
Was this review helpful to you?
Comment from Hotel Management
Apr 3, 2022
by JW Marriott
Thank you for your feedback and review.
2 out of 5
Our room wasn’t clean, and the sheets were not changed. There was hair on the sheets! Waited 2 hours for housekeeping to come. Staff was extremely rude and unhelpful. Not worth the money.
Posted by Amy on Mar 20, 2022
Was this review helpful to you?
Comment from Hotel Management
Mar 21, 2022
by Assistant Front Office Manager
Dear Amy, thank you for choosing us for your recent visit. We are genuinely sorry for the concerns you had with housekeeping. We always want to provide thoughtful and genuine hospitality from each member of our team, and we are grateful for the feedback that helps us shape quality, tailored experiences. We have addressed your comments and taken the proper action to ensure it is not repeated. We appreciate your patience and hope you will consider staying with us again.
Best Regards,
Abby Danowitz,
Assistant Front Office Manager
4 out of 5
biking boating good dinners nice pool at the ritz
Posted by Eran on Oct 11, 2021
Was this review helpful to you?
Comment from Hotel Management
Oct 12, 2021
by Front Office Manager
Dear Eran, thank you for choosing JW Marriott Orlando, Grande Lakes, and for posting a review. We are delighted to know you had a great stay with us. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.
Best Regards,
Julie Walsh,
Front Office Manager
5 out of 5
We thoroughly enjoyed our weekend getaway to this property. The resort and restaurants were beautifully decorated and the pools and lazy river were wonderful.
Posted by Bradley on Aug 27, 2021
Was this review helpful to you?
Comment from Hotel Management
Aug 29, 2021
by Front Office Manager
Dear Bradley, thank you for your excellent review of JW Marriott Orlando, Grande Lakes. It is great to know you loved not only elegant resort and restaurants but also our premium amenities, including our pools, relaxing lazy river, and much more. Located on 500 beautiful acres, we provide a quiet retreat, yet are still just a short distance from Orlando's exciting attractions. We hope to see you soon.
Best Regards,
Julie Walsh,
Front Office Manager
5 out of 5
Posted by a verified traveler on Apr 2, 2021
Was this review helpful to you?
Comment from Hotel Management
Apr 12, 2021
by Manager
Hello Valued Guest,
On behalf of our team at JW Marriott Orlando Grande Lakes, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.
Best Regards,
Julie Walsh
Front Office Manager
5 out of 5
Posted by a verified traveler on Nov 25, 2019
Was this review helpful to you?
Comment from Hotel Management
Nov 26, 2019
by Resident Manager
Dear Guest, thank you for choosing JW Marriott Orlando, Grande Lakes, and for the wonderful rating. We pledge to provide the finest service and accommodations, and we are pleased you enjoyed your time with us. We hope you will choose us every time your travels bring you to the city.
Best Regards,
Jamie Caraher,
Resident Manager
3 out of 5
The A/C in our room broke the first night. We woke up sweating since the air went out. They replaced the AC unit the second day but it still never got that cool in the room.
Posted by a verified traveler on Mar 25, 2019
Was this review helpful to you?
Comment from Hotel Management
Mar 26, 2019
by Resident Manager
Dear Guest, thank you for sharing about your stay with us. We apologize for in the inconvenience caused due to the AC unit in your room. We have addressed your comments and taken the proper action to ensure this is resolved immediately. We appreciate your patience, and we hope to host you again so we can show you our commitment to craft and quality
Best Regards,
Jamie Caraher,
Resident Manager
5 out of 5
Everything was very accomidating . we enjoyed our stay and will stay on the property again. If i had anything negative it would be , for the price of the room I would expect free HBO and maybe SHOWTIME movie channels. Istay in resorts all over and most give you free movie channels , I hate Commercials. Also , Lunch , I do not like to eat outside when its 90 degrees outside , and the only other place was all the way at the other end of the Ritz. Other than that , we had a great time . Thank you , and keep up the great work !!
Tom Lucas
General Manager
R.C.Hill Mitsubishi
Posted by a verified traveler on Feb 25, 2019
Was this review helpful to you?
Comment from Hotel Management
Feb 27, 2019
by Resident Manager
Dear Guest, it was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. We are pleased to know how much you loved your overall stay with us and that you enjoyed our all-encompassing lifestyle at our luxury resort. We also appreciate your valuable feedback as it helps us improve your future experience. Thank you for choosing us, and we look forward to accommodating you again soon.
Best Regards,
Jamie Caraher,
Resident Manager
Frequently Asked Questions
JW Marriott Orlando Grande Lakes is 11 mi (15-min drive) away from the Orlando Intl. Airport (MCO) airport, the closest popular airport to the property.
Airport shuttle services are not available at JW Marriott Orlando Grande Lakes.
Free breakfast isn't provided at JW Marriott Orlando Grande Lakes, but buffet breakfast is offered for a fee of USD 34 per person. It's available every day from 7 AM to 11 AM.
No, there is no casino at this aparthotel.
Check-in is from 4 PM - midnight.
Free parking is not available at this aparthotel. Self parking is available for USD 35 per day, and valet parking for USD 50 per day.
JW Marriott Orlando Grande Lakes features an outdoor pool.
There are 4 onsite restaurants, offering options like Italian cuisine and garden views.
Pamper yourself with a day at THE RITZ-CARLTON SPA, where you can enjoy deep-tissue massages, body wraps, and body treatments.
JW Marriott Orlando Grande Lakes is 9.6 mi away from Orlando.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
