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Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

3.5-star property
14500 Continental Gateway, Orlando, FL 1-855-201-7819
3.5 out of 5
See all 61 travelocity Reviews

"Rooms were decent, some furniture was broken and some areas of room were dirty. We were told all amenities were open, but half of them were not. They ... " More

By a verified traveler on Mon 10 Jan 2022

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Hotel Description

Family-friendly 3.5-star resort near Epcot®

In shopping district

Within 6 miles (10 km) of this Orlando resort, you'll find Disney's Hollywood Studios® and Disney Springs®. Epcot® is within 6 miles (10 km) and Disney's Animal Kingdom® Theme Park is within 9 miles (15 km).

Water park, dining

This smoke-free resort features a water park, 2 spa tubs, and a restaurant. Bring the family and enjoy the mini golf, children's pool, and waterslide. Traveling for business? Take advantage of the 24-hour business center, express check-out, and conference center.

Flat-screen TVs, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 777 guestrooms also offer microwaves and flat-screen TVs with digital channels. Other amenities include free local calls, hair dryers, and safes.

Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max
$75* Per night/room Jan 19 - Jan 20

Suite, 2 Bedrooms, Accessible

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 3 Bedrooms, Accessible

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 8 Max

Standard Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

"Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel" ratings based on 61 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for "Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel"

Everyone (18) Couples (4) Family (28)
3 out of 5
Rooms were decent, some furniture was broken and some areas of room were dirty. We were told all amenities were open, but half of them were not. They were very understaffed, had restaurants with one to no staff. Had to find employees to check out at any shop or restaurant location. Laser Challenge was broken and could hardly see lasers, arcade was outrageously priced and the elevators were so slow and they not have one one every building so it will take 10-15 minutes everytime.

Posted by on Jan 10, 2022

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Jan 10, 2022 by Front Office Team

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1 out of 5
We ended up canceling our reservation onsite. Upon arrival the hotel concierge gave us a higher total than what our Travelocity total had been calculated to in our confirmation. There were also multiple guests in the office complaining about the cleanliness and misrepresentation of the rooms. The staff was not helpful or accommodating and we decided at that time we would not be staying.

Posted by on Jan 6, 2022

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Comment from Hotel Management

Jan 6, 2022 by Front Office Team

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1 out of 5
It was horrible they had nothing that they usually have ..the water park was closed… the pool was not heated the restaurant was cold and seemed really abandoned .

Posted by on Dec 19, 2021

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Comment from Hotel Management

Dec 20, 2021 by Front Office Team

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1 out of 5
The room we were assign was filthy and had buds. My daughter was bitten several times. The top bunk my grandson was sleeping o actually broke with him in it. After a long day of traveling we wanted to eat, shower and relax. The food places were already shut down at 9:45 when advertised until 10pm. we ended up being transferred to another room at 1am. Never again will we stay at this dump!

Posted by on Dec 4, 2021

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Comment from Hotel Management

Dec 9, 2021 by Hotel Management

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1 out of 5
This property is not in good condition for a resort area. The amenities are mostly closed or look like they are out of business, most notably the restaurants and stores. The elevators have graffiti and names carved in the wood and doors, the doors to rooms are soiled with filth, and the rooms themselves are in disrepair. My room had mold at the base of the shower, the floor boards were all separating, and the toilet were not cleaned at all. The hotel says that they adhere to Covid cleanliness standards but they do not. The toilet in the room was not cleaned in a long time and had black mold, fungus, or whatever all around the inside rim. Disgusting!

Posted by , from Greenvile on Nov 23, 2021

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Nov 23, 2021 by Front Office Team

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5 out of 5
It was ok. Shuttle driver was the best asset!

Posted by on Nov 4, 2021

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Nov 4, 2021 by Front Office Team

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5 out of 5
I loved the pool area. The staff goes out of there way for you. The other areas I am guessing are still under construction. The mall had very little too offer. But I do think it's because of shortage of staffing. I would come back again with my family. The rooms were very clean. The lifeguards were very caring.

Posted by , from Rockaway Beach on Oct 27, 2021

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Oct 27, 2021 by Front Office Team

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2 out of 5
We chose this hotel based on reviews and Travelocity recommendations. Sadly, it was a very disappointing experience. The room itself and staff were nice enough, but when we got there they attempted to charge an extra $200 on top of all other charges for room service which we had no need for. There were also no vending machines or anywhere to get a soda if you wanted something later at night. They had a mall type area but it closed pretty early. The water park was also closed and yet we were still charged “resort fees”. I can’t imagine what else that fee would be for considering you have to pay for the arcade, laser tag, and breakfast($18 per person, which was absurd in my opinion). Parking is also not free here, $15 per day which is again absurd. In addition to all that, we had a coffee machine with no coffee pot, and a kitchen with no pots, pans, or silverware. Honesty not sure what the point of the kitchen is with no cookware. Overall, it’s a nice hotel, but it should be half the cost. Especially if the resort part of it is shut down. I feel like we got ripped off and won’t be staying there again. Hopefully we can get a refund for the resort fees, considering we paid that for nothing. Had we known all this ahead of time we would not have stayed here. Hopefully this review helps others keep from wasting their money.

Posted by on Oct 23, 2021

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Comment from Hotel Management

Oct 25, 2021 by Front Office Team

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1 out of 5
The hotel had the potential to be amazing. The shift manager was courteous. The employees were also pleasant. The lack of help/workers (probably Covid related) made a huge delay. Check in was 4pm but wasn’t able to check in until 6:10 because the process from 5:30-6:10 when I was eligible and room was finally ready. The kids then only had 50 min of water slide time. They were bummed. The 400$ room, 15$ parking fee added up to a lot of additional costs of amenities for nothing, as we were unable to use them. The room once checked in was clean, had everything we needed, was awesome for kids. But again- 400$ for one night and to leave early flight next day? NO.

Posted by on Sep 7, 2021

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Sep 14, 2021 by Front Office Team

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1 out of 5
This place is closed and has been closed for months apparently. We showed up there with reservations only to find out it was closed for months now. Travelocity needs to vet places better and keep up to date active properties. I had to find a place for my family to stay for 8 days when we got there. We weren’t very happy!

Posted by on Jul 18, 2021

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Sep 14, 2021 by Front Office Team

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About the Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

Location 14500 Continental Gateway, Orlando, FL 32821

Property Features

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offers its guests a water park (surcharge), 2 spa tubs, a waterslide, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. There's an onsite 24-hour business center. Event space at this resort measures 7850 square feet (729 square meters) and includes a conference center. A children's pool, a fitness center, and a terrace are also featured at the family-friendly Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel. For a fee, parking is available. This 3.5-star Orlando resort is smoke free.

  • 777 guestrooms or units
  • 6 levels
  • 7850 sq ft of conference space
  • 729 sq m of conference space
  • Built in 1999
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offers 777 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Accommodations offer separate sitting areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with premium digital channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Lakeside Breakfast Cafe - This buffet restaurant specializes in American cuisine and serves breakfast only.

Antonios Pizzeria - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

Burger Theory - This restaurant specializes in American cuisine and serves lunch and dinner. Open daily.

Hersheys Ice Cream - Onsite café. Open daily.

Lagoon Waterpark Bar - Onsite bar. Open daily.

Nearby Activities

2 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a water park (surcharge) and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Business center/computer access
  • Concierge service
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22.95 per person (approximately)
  • Self parking fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nickelodeon Resort
  • Nickelodeon Resort Suites
  • Nickelodeon Suites
  • Nickelodeon Suites Orlando
  • Holiday Inn Resort Orlando Suites Waterpark
  • Nickelodeon Suites Resort Orlando
  • Resort Nickelodeon
  • Nick Hotel Orlando
  • Nickelodeon Suites soon to be Holiday Inn Resort Waterpark
  • Nickelodeon Suites Resort
  • Holiday Inn Resort Suites Waterpark
  • Holiday Inn Orlando Suites Waterpark
  • Holiday Inn Suites Waterpark

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.