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Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

3.5-star property
14500 Continental Gateway, Orlando, FL 1-855-201-7819
3.0 out of 5
See all 76 travelocity Reviews

"The special fee and fee to use the amenities almot doubled the price of the room. It could be more clearly listed in the up front pricing. " More

By a verified traveler on Mon 14 Nov 2022

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Hotel Description

Family-friendly 3.5-star aparthotel near Epcot®

In shopping district

Within 6 miles (10 km) of this Orlando aparthotel, you'll find Disney's Hollywood Studios® and Disney Springs®. Epcot® is within 6 miles (10 km) and Disney's Animal Kingdom® Theme Park is within 9 miles (15 km).

Water park, dining

A water park, 2 outdoor pools, and 3 spa tubs are all featured at this smoke-free aparthotel. Bring the family and enjoy the mini golf, waterslide, and playground. There's a restaurant and a bar/lounge for dining and drinks, and also a gym on site.

Flat-screen TVs, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 777 apartments also offer microwaves and flat-screen TVs with digital channels. Other amenities include free local calls, hair dryers, and safes.

Standard Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$84* Per night/room Feb 5 - Feb 6

Suite, 2 Bedrooms, Accessible

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 3 Bedrooms, Accessible

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel ratings based on 76 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

Everyone (23) Couples (7) Family (32)
2 out of 5
They need to knock it down and get up to date.

Posted by on Jan 28, 2023

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Comment from Hotel Management

Jan 29, 2023 by Hotel Management

Dear James, Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Best regards,Hotel Management

2 out of 5
Beware property charges $25 per night for parking and $49 per night for water park. Mandatory so add an $75 per night to the advertised price. Breakfast buffet cost $25 dollars a person and its over glorified cheap continental breakfast that all other holiday inn served for free.

Posted by on Jan 4, 2023

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Comment from Hotel Management

Jan 8, 2023 by Hotel Management

Dear Thomas, Thank you for choosing to stay with us. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We hope to have another chance to serve you again soon. Best regards, Hotel Management

3 out of 5
The special fee and fee to use the amenities almot doubled the price of the room. It could be more clearly listed in the up front pricing.

Posted by on Nov 14, 2022

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Comment from Hotel Management

Nov 16, 2022 by Hotel Management

Dear Bret, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback, including the things you would change. We regret your disappointment with some of our fees. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We hope to host you again whenever your travels bring you back to the city. Best regards, Hotel Management

2 out of 5
The alarm keeps going off and sanitary poor quality.. elevator not working . Resort fees are $49 a day!! Ac doesn't work properly..

Posted by on Nov 11, 2022

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Comment from Hotel Management

Nov 12, 2022 by Hotel Management

Dear Wael, Thank you for staying with us and for your review. We sincerely apologize for the cleanliness issues, maintenance concerns, and inconvenience you encountered due to the alarm. This is not the level of experience we typically provide, and it certainly does not meet our standards. Your comments will be shared with our team, and we have taken appropriate action to prevent these issues from happening again. We hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Best regards, Hotel Management

3 out of 5

Posted by on Oct 16, 2022

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1 out of 5
I had my review pretyped but it won't allow me to put my full review so unfortunately I'll have to condense it greatly but I will be posting on their Facebook for sure. 6 total slides and only half were working. 2 of the three big slides were not working. Kids had to wait in line to use the big one. Killed three ants in room. Rude staff at bar. Virtually no housekeeping. You have to beg for toilet paper. We got hand towels on the 6th day. Front desk doesn't answer the phone half of the time. Restaurants are constantly closed completely or too early. Ceiling fan and light in room turns on randomly. Stained bed linens and towels. Housekeeping dumped trash but didn't replace bag. Can't control air temperature in room. Like many Floridians, the resort knew Hurricane Ian was on the radar yet they were not prepared. I was told dipping dots and the ice cream bars weren't stocked because the delivery vendor hasn't been in. Well ya know what? How about remove the cooler or go and buy at a different location? I know many businesses run out of certain food and they go and buy it elsewhere.I inquired to the front desk about a refund for the two days in which the waterpark was closed down and the clerk said they would refund me $50. $25 for each of the two days. She said she would not refund me any more because "the rest of the resort is still accessible." That completely blew me because the selling point is the waterpark hence the name of the resort. Still haven't received my refund.

Posted by on Oct 4, 2022

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Comment from Hotel Management

Oct 10, 2022 by Hotel Management

Dear Camille, Thank you for taking the time to share your review. Please accept our apologies for the behavior of our associates. Our main aim is to provide exceptional hospitality to our guests; therefore, we apologize for not meeting your expectations. Your comments are valuable as it helps us improve our service moving forward. We are also sorry for the maintenance and cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience. Furthermore, we appreciate you taking the time to show us your concern. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Best regards, Hotel Management

2 out of 5
My family & I stayed at this resort for 11 days and I must say the stay was disappointing. First of all after making our payment through Travelocity and taking into consideration that there would be a $400 fee to be paid at the hotel, at check-in we we're given a different bill, we spent $1000 extra upon our arrival at the hotel. Secondly, There are hidden fees like for instance they charge for parking which was an additional $18 per night. Thirdly, The waterpark fee (per person) is included in your bill even if you're not interested in the waterpark. There are only slides for young children, ABSOLUTLEY NO SLIDES FOR OLDER KIDS/ YOUNG ADULTS! Fourthly, There's a curfew for both the waterpark and pool, at 9pm the pool is closed. Yes, I understand that it can be annoying to other guest that rather rest but I feel the pool and waterpark area should've been away from the guest rooms, or the curfew time should've been listed. There's also a curfew for the arcade and mini mall. When it came to the room service was beyond poor! Wherever there are young kids there will be mess, whether its chip/cookie crumbs or torn paper its still considered dirt. On our third night we called front desk because room service wasn't answering the phone call requesting a broom and dust pan taking into consideration that it was 9pm we told the we can sweep up ourselves, we were told they'll send someone up.(Nobody came)…(I'm out of space so to be continued)

Posted by on Sep 26, 2022

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Comment from Hotel Management

Oct 30, 2022 by Hotel Management

Dear Tanaya,Thank you for taking the time to post a review. We are very sorry for the housekeeping issues you experienced during your stay. We regret overlooking anything in the preparation of your room, and this will be addressed with our team. Also, please accept our apologies as well as every assurance that we will address your concerns. We are known for our attention to detail and excellent hospitality, so we are genuinely disappointed this was not your experience. We hope you will consider giving us a second chance the next time you are in the area, as we would welcome the opportunity to provide you with the seamless hospitality you deserve. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We were also disappointed that you felt the price did not meet your expectations. We make every effort to be priced competitively. Best regards, Hotel Management

5 out of 5

Posted by on Jul 17, 2022

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3 out of 5
Towels were never resupplied to room without asking at frontcdesk.

Posted by on Jul 4, 2022

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Comment from Hotel Management

Jul 5, 2022 by Hotel Management

Stuart, we appreciate you taking the time to review your stay at our hotel. We value your nice rating. However, we regret your disappointment with the towels not being available on a regular basis during your stay. We apologize for the inconvenience and appreciate your understanding. We hope this unfortunate situation will not prevent you from staying with us again. Best regards, Hotel Management

2 out of 5
Like how rooms was set up butttt I Pillowcases were dirty and housekeeping never brought towels for us

Posted by on Jun 26, 2022

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Comment from Hotel Management

Jun 27, 2022 by Best regards, Hotel Management

Maxine, thank you for taking the time to post a review. We are very sorry for the issues you experienced during your stay. We regret overlooking anything in the preparation of your room, and this will be addressed with our team. We hope you will consider giving us a second chance the next time you are in the area, as we would welcome the opportunity to provide you with the seamless hospitality you deserve. Thank you for being our guest, and we wish you all the best with your travels. Best regards, Hotel Management

About the Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

Location 14500 Continental Gateway, Orlando, FL 32821

Property Features

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offers its guests a water park (surcharge), 2 outdoor swimming pools, and 3 spa tubs along with a waterslide and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A 24-hour business center and a meeting room are available. Tour/ticket assistance, a vending machine, and an arcade/game room are also featured at the family-friendly Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel. For a fee, parking is available. This 3.5-star Orlando aparthotel is smoke free.

  • 777 guestrooms or units
  • 6 levels
  • Built in 1999
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Waterslide
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offers 777 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Accommodations offer separate sitting areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with premium digital channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Lakeside Cafe - This restaurant specializes in American cuisine and serves breakfast and dinner.

Antonios Pizzeria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Burger Theory - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Hersheys Ice Cream - Onsite restaurant. Open daily.

Lunchbox Deli and Subs - This restaurant serves lunch and dinner. Open daily.

Nearby Activities

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a water park (surcharge) and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Shuttle service
  • Business center/computer access
  • Concierge service
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24.95 per person (approximately)
  • Self parking fee: USD 24.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nickelodeon Resort
  • Nickelodeon Resort Suites
  • Nickelodeon Suites
  • Nickelodeon Suites Orlando
  • Holiday Inn Resort Orlando Suites Waterpark
  • Nickelodeon Suites Resort Orlando
  • Resort Nickelodeon
  • Nick Hotel Orlando
  • Nickelodeon Suites soon to be Holiday Inn Resort Waterpark
  • Nickelodeon Suites Resort
  • Holiday Inn Resort Suites Waterpark
  • Holiday Inn Orlando Suites Waterpark
  • Holiday Inn Suites Waterpark

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.