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Hotel Description

Family-friendly 4-star resort near Universal Orlando Resort™

In shopping district

Within 3 miles (5 km) of this resort, you'll find Universal Orlando Resort™ and SeaWorld® Orlando. The Wheel at ICON Park™ and Discovery Cove are also within 3 miles (5 km).

Full-service spa, sauna

This smoke-free resort features a full-service spa, a marina, and 3 restaurants. There's fun for all ages with a children's club and mini golf, and families will appreciate the onsite laundry facilities. Enjoy the 7 outdoor pools and perks like free valet parking and a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like dining areas and sitting areas, the 1990 guestrooms also offer free WiFi and flat-screen TVs with cable channels. DVD players, refrigerators, and microwaves are also available. Weekly housekeeping is available.

Studio (Villa)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$119* Per night/room Dec 10 - Dec 11

Deluxe Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Westgate Lakes Resort & Spa Universal Studios Area ratings based on 199 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (82) Couples (13) Family (25)
3 out of 5

Posted by on Nov 26, 2019

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2 out of 5
The bathroom upon entry to the room was nasty. There was a wet spot on the floor that had someones hair in it. Called the desk and they tried to correct it giving us a new room. I will say the bellhop was very nice. The new room was dirty with stains on the furniture and after further inspection of the room we found stains on the bed linens (horrible) and the furniture had white stains all over it. We did not call again as it was already a long day and we just wanted to be done. This was very disappointing as we were looking for ward to this quick getaway. At this point my wife is still not speaking to me her comments are i made her live in filth. Sorry but i cannot and will not go back. Bummer!

Posted by on Nov 13, 2019

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3 out of 5
TIMESHARE BEWARE!!!!! We were offered a free “buffet” style breakfast and a “tour” of the property and then only after would we be allowed to use the amenities. Well we went for the “buffet” style breakfast and it was no buffet at all. Eggs, sausage, muffins, and cereals, a usual measly hotel style “Free” breakfast. And we could only eat until their sales person meets with us, who took a half hour to meet us, who then sat while we were eating with us explaining their timeshares. I’d like to enjoy my measly breakfast before having a sales pitch. Thanks. And from the start we told the guy we weren’t interested he felt annoyed with us and just showed us everything fairly quickly and rushed to then wait another 15 minutes when we got back to his “manager” to have us sign a paper saying we wouldn’t use their “vacation package offer” again and next time we’ll have to pay full price. Well we booked through Travelocity and the hotel might wanna check that. But we wouldn’t coming back again. There was a jacuzzi tub in the room right next to the bed that wasn’t cleaned! And I know because we had used a bath bomb to relax the first night and you can see some residue left so we had to clean it ourselves. We didn’t get clean fresh towels everyday only folded what we had used and bed was made probably with the sheets we already slept in. Oh and they still tried pushing us to buy a time share after we continuously told them no. Thanks for the stay but we don’t be staying again.

Posted by , from New York on Nov 11, 2019

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1 out of 5
We ordered the shuttle to Disney which was the last shuttle time. We attended the 90 minute tour. What a nightmare, we told the sales guy that we were not able to purchase time sharing and told him that our 6 year old grandson was waiting to go to Disney (for the first time). The sales guy ignored this and he brought over another person and my husband and I were getting very frustrated that they would not take no for an answer. This woman was extremely rude and when I told her no and stood up to leave, she basically yelled at me to sit down. Stupidly I did sit down and again told her no to buying time sharing. She walked away and a third person came over and offered another deal to come out and buy a three year membership again I said absolutely no and again I told him that my grandson has been waiting to go to Disney. We ended up just walking out and to make matters worse, we missed the last shuttle service and had to pay to park at Disney. Once at Disney, we were told that the park would be closing at 5pm. Because of the damn hold up of a 3 hour sales pitch of these no caring people my grandson could not enjoy a full day of Disney. When I mentioned it to the front desk they told me that they were sorry but was not compensated for the money I had to pay for the parking. Shameful of the three people that were pressuring us to buy. At the restaurant two days later at breakfast my daughter asked for a to go cup of coffee and the waitress gave her the to go cup but didn’t sec

Posted by on Oct 20, 2019

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About the Westgate Lakes Resort & Spa Universal Studios Area

Location 9500 Turkey Lake Rd, Orlando, FL 32819

Property Features

Westgate Lakes Resort & Spa Universal Studios Area offers its guests a full-service spa, a marina, 7 outdoor swimming pools, and 7 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this resort measures 25000 square feet (2323 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Westgate Lakes Resort & Spa Universal Studios Area. Free valet parking is available. This 4-star Orlando resort is smoke free.

  • 1990 guestrooms or units
  • 5 levels
  • 28 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1984
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Free theme park shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Separate dining area
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (22.7 km / 14.1 mi)
  • Property shuttles: Free area shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free valet parking; self parking available for a surcharge

Room Amenities

Westgate Lakes Resort & Spa Universal Studios Area offers 1990 air-conditioned accommodations with DVD players and safes. Accommodations offer separate dining areas. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests can enjoy full breakfast for a fee.

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts, a marina, and complimentary bicycles are featured at the resort. 7 outdoor swimming pools and 7 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Bowling alley on site

Spa Services

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Minimum check-in age is: 21

Special check-in instructions:

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 60 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages. For more details, please contact the property using the information on the reservation confirmation received after booking.

Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay
  • Resort fee: USD 12.99 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • In-room safe
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.95 and USD 12.95 per person (approximately)
  • Self parking fee: USD 0 per night
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 170.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort & Spa Universal Studios Area Resort
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.