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"The floor in my apartment was dirty. However, I liked the friendliness of the staff and their willingness to help. Every staff member was super nice a ... " More

By a verified traveler on Mon 24 Oct 2022

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Hotel Description

Family-friendly 4-star hotel near Universal Orlando Resort

In shopping district

A stay at this hotel places you within half a mile (1 km) of Dr. P. Phillips Hospital and 3 miles (5 km) of Universal Orlando Resort. Ripley's Believe It or Not and Titanic the Experience are also within 3 miles (5 km).

Full-service spa, dining

This smoke-free hotel features a full-service spa, a water park, and a marina. There's fun for all ages with a children's club and a bowling alley, and barbecue grills are available on site. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Studio (Villa)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$110* Per night/room Nov 28 - Nov 29

Deluxe Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Villa, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 12 Max

Room (Resort Select)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Westgate Lakes Resort & Spa Universal Studios Area ratings based on 91 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (31) Couples (15) Family (36)
1 out of 5
Cold water for 3 days. Was told to turn on all other faucets and then wait 30 minutes to shower. Water was never better than lukewarm. Rude treatment from staff. Would not refund our money. I will post reviews everywhere I possibly can.

Posted by on Nov 18, 2022

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1 out of 5
On your site it said that there was an airport shuttle but upon arrival i was told this was not true and that i had to arrange for and uber to get to the orlando airport. An additional i did not anticipate!!

Posted by on Nov 9, 2022

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5 out of 5
Everything

Posted by on Oct 25, 2022

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5 out of 5
The floor in my apartment was dirty. However, I liked the friendliness of the staff and their willingness to help. Every staff member was super nice and very helpful.

Posted by on Oct 24, 2022

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5 out of 5
Hi

Posted by on Jul 3, 2022

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2 out of 5
the only thing that I like is that is close to universal parks. I didn't like: they don't have enough parking spaces you have to drive all the way to a parking building far from your building and look for a golf car person to ask if they can take you back to your building. the room 422 the slinging door don't close with the lock, they have two knifes on one floor side of the sliding door so it will keep close from opening. the entire room needs an update. we check in late at night the staff was very rude and unable to give instructions properly. they still use the excuse of covid protocol and don't clean the rooms daily in fact the charge you for a fee of a service that was never provided they never came to clean the room, change the linens or give clean towels the entire time we where there. the marketplace was close at night.

Posted by on Jun 26, 2022

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5 out of 5

Posted by on Jun 10, 2022

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4 out of 5
Very nice clean and easy access to get around ..thanks for haven us and made it fun , specially for my grandson birthday trip he love it so much that he didn't want to come home hehehe..Thanks I would come here again.

Posted by on Jun 9, 2022

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5 out of 5

Posted by on Jun 5, 2022

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2 out of 5

Posted by , from Flintstone on May 29, 2022

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About the Westgate Lakes Resort & Spa Universal Studios Area

Location 9500 Turkey Lake Rd, Orlando, FL 32819

Renovations + Closures

The property will be renovating from November 28 2022 to November 29 2022 (completion date subject to change). The following areas are affected:

  • Water park

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

As a guest of Westgate Lakes Resort & Spa Universal Studios Area, you'll find a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 spa tubs are also on site. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 25000 square feet (2323 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Westgate Lakes Resort & Spa Universal Studios Area. Free self parking and valet parking are available. This 4-star Orlando hotel is smoke free.

  • 1990 guestrooms or units
  • 5 levels
  • 28 buildings
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1984
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor tennis courts, a marina, complimentary bicycles, and a water park (surcharge) are featured at the hotel. 7 outdoor swimming pools and 7 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Bowling alley on site

Spa Services

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 60 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 19.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate Lakes Resort & Spa Universal Studios Area Hotel
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando
  • Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.