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4.5 out of 5

"For some reason there,was never any hot water and the fan in my room smelled like it was blowing in cigarette smoke. The bed was very comfortable, but ... " More

By a verified traveler on Mon 09 Jul 2018

Hotel Description

Enjoy 2 bars/lounges at this 4-star Lake Mary hotel

In entertainment district

Within 3 miles (5 km) of this Lake Mary hotel, you'll find Timacuan Golf Club and Seminole Towne Center. Also, Mayfair Country Club is within 3 miles (5 km) and Sylvan Lake Park is within 6 miles (10 km).

Free shuttle, parking

The hotel's outdoor pool, fitness center, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy a meal from the restaurant and perks like free self parking and a free area shuttle.

Free Internet, comfy beds

The 253 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs come with cable channels, and other amenities include 24-hour room service and coffee/tea makers.

Traditional Room, 2 Queen Beds, No View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$161* Per night/room Feb 22 - Feb 23

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, No View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed (SW-M)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Westin Lake Mary, Orlando North ratings based on 27 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Lake Mary, Orlando North

Everyone (12) Couples (1) Family (3)
4 out of 5
All good, except the cleaning lady that busted into our room at 830 am

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Kim K.

Thank you for staying with us and for sharing your feedback. I truly regret if at anytime one of our Housekeepers came into the room without knocking or announcing herself. In addition, they should not be coming in that early in the morning. I am so very sorry and we will address this with the Housekeeping Team immediately. We do hope you will stay with us again so that we can replace this unpleasant memory with a happier one.

4 out of 5
Very nice, clean...QUIET...even though I was near the elevator! Great place to stay.

Posted by , from Cream Ridge, NJ on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Kim K.

Dear Karen, Thank you for staying with us and for sharing your feedback. We are happy that you enjoyed your visit and we do hope to serve you again in the near future!

5 out of 5
It's a shame the power kept going out while I was pool side during the evening hours and the cleanliness of the pool side could have been better. There were dirty towels everywhere and an empty case of beer with beer cans on one of the tables.

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 4, 2019 by Kim K.

Thank you for staying with us and for sharing your feedback. I apologize for the condition that you found the pool to be in, and I will be sharing your comments with our Executive Housekeeper. We will do all we can to make sure this is an isolated incident. We do hope you will be our guest again in the near future so that we can replace this unpleasant experience with a better one.

5 out of 5
very nice. clean. friendly. close to activities. good bar but expensive.

Posted by on Nov 5, 2018

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Comment from Hotel Management

Nov 19, 2018 by Kim K

Thank you for staying us. We appreciate your feedback and hope to see you again in the near future.

4 out of 5

Nice hotel...but...

For some reason there,was never any hot water and the fan in my room smelled like it was blowing in cigarette smoke. The bed was very comfortable, but I would have liked a light blanket option...i had to take everything off the bed and sleep under two sheets...two down quilts is a bit much.

Posted by , from NY on Jul 9, 2018

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Comment from Hotel Management

Jul 11, 2018 by Kim K.

Dear Bev, Thank you for staying with us. I am so sorry that you had some challenges. I am sharing your comments with our Hotel Team so that we can make improvements where needed. We appreciate your feedback. We do hope you will give us an opportunity to serve you again so that we can replace these unpleasant memories with better ones.

4 out of 5

Hotel is nice, don't count on shuttle!

Hotel and location was good. Across the street from several restaurants/bars/shops. Don't count on the shuttle! When we arrived at the airport was called for the shuttle and we would be told it would be an hour wait. This was at 230pm which is during their advertised shuttle hours. Took a taxi from Sanford Airport to the Hotel which cost 30 dollars. We needed a shuttle for our flight the next morning. We requested to leave the hotel at 630pm to arrive at the airport on time. Was told the shuttle wouldn't start until 7am, so out of luck again. Requested the hotel to call for a taxi for us. The front desk recommended and called another car service. They indicated it was more reliable and was a comparable price to a taxi. Nope, cost us 50 dollars this time. So the hotel with a free shuttle to and the airport, cost us an additional 80 dollars since we were left on our own to get back and forth. Considering the high cost to book a room at this property, our transportation should have been included.

Posted by , from Michigan on Apr 22, 2018

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4 out of 5

Just a quick overnight

Nice hotel. No valet, but free parking. AC lacking a bit.

Posted by , from MN on Jun 12, 2017

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1 out of 5

Horrible service and stay

Stayed for one Saturday night horrible service from front desk she didn't want to help us with anything. Kids were running up and down hallways all night there was drunk people in the lobby being loud and crazy making it very uncomfterable

Posted by on May 22, 2017

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4 out of 5

A great place to stay!

Pros: Comfy beds, room service late night, friendly staff.
Location: We didn't get to look around the area, but when we left in the morning for our flight, it appeared there was plenty of shops, stores, and restaurants.
Flying out of Sanford early on a Sunday morning, and arrived at the hotel late in the evening Saturday night. Room service with wine was excellent, if pricey (as RS tends to be). The bed was very comfortable with plenty of blankets and pillows; the bathroom was clean and well-appointed. Because it was just an overnight stay, we didn't get to experience the other hotel amenities. Our coffeemaker made a mess because the pods were not the right size for the maker and the outlet I used to charge my phone overnight was not working so I woke up to an uncharged phone. Overall, however, our stay was good, and I would recommend a stay at this hotel.

Posted by on Nov 22, 2016

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5 out of 5

Stay during hurricane Matthew

Pros: We loved the king size bed oh so comfy! The whole hotel from lobby to rooms was squeaky clean.
Cons: There was nothing to dislike about the hotel
Location: Location was great. Most of the businesses were closed that were nearby due to the hurricane curfew
From check in to check out The Westin hotel was a great experience. There were many people there with their dogs and the hotel was very user friendly for both people and pets. The hotel management even had staff stay the night so that they wouldn't be in harms way during hurricane Matthew. We very impressed! The staff couldn't have been more courteous.

Posted by , from Lake Mary on Oct 12, 2016

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About the The Westin Lake Mary, Orlando North

Location 2974 International Parkway, Lake Mary, FL 32746

Property Features

The Westin Lake Mary, Orlando North offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 14,000 square feet (1301 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly The Westin Lake Mary, Orlando North. A roundtrip airport shuttle during limited hours and an area shuttle are free. Self parking is free. This 4-star Lake Mary hotel is smoke free.

  • 1 building
  • 253 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • 14,000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 2009
  • Dining venue
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (49.2 km / 30.6 mi)
  • Train station: Sanford Station (9.5 km / 5.9 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Westin Lake Mary, Orlando North offers 253 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Lake Mary hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Shulas 347 Grill - This restaurant serves breakfast, lunch, and dinner.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Fishing nearby
  • Windsurfing nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Marina nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available from 7:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered from 7:00 AM to 10:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note: This property's club lounge is closed Friday evening through Sunday morning each week.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • UnionPay
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.00 and USD 25.00 for adults, USD 12.00 and USD 18.00 for children (approximately)
  • Valet parking fee: USD 10.00 per night (in/out privileges)
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Hotel Lake Mary Orlando North
  • Westin Lake Mary Orlando North
  • Westin Lake Mary Orlando North Hotel
  • Westin Orlando North Hotel
  • Westin Orlando North
  • The Westin Lake Mary Orlando North
  • The Westin Mary, Orlando Mary
  • The Westin Lake Mary, Orlando North Hotel
  • The Westin Lake Mary, Orlando North Lake Mary
  • The Westin Lake Mary, Orlando North Hotel Lake Mary

You should know

  • The Westin Lake Mary, Orlando North offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.