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Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel

2.5-star property
20 S 10th St, Pittsburgh, PA 1-855-201-7819
3.5 out of 5
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See all 26 travelocity Reviews

"Man at front desk was very nice, helpful and informative. Some of the other staff weren’t as helpful. Housekeeping can do MUCH BETTER. Floor of my roo ... " More

By a verified traveler on Wed 23 Feb 2022

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Hotel Description

Hotel near PPG Paints Arena in Pittsburgh

City center stay

Your stay at this South Side hotel places you within 2 miles (3 km) of PPG Paints Arena and Market Square. David L Lawrence Convention Center and PNC Park are also within 2 miles (3 km).

Free breakfast

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free buffet breakfast is served.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 125 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include microwaves, premium bedding, and coffee/tea makers.

Room, 2 Queen Beds, Microwave (Minifridge)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room May 23 - May 24

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible (2 Qn, Mobil Roll Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Comm, Mobil Roll Shwr)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel ratings based on 26 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel

Everyone (7) Couples (6) Family (12)
3 out of 5
Man at front desk was very nice, helpful and informative. Some of the other staff weren’t as helpful. Housekeeping can do MUCH BETTER. Floor of my room was gross and filthy. Stay was overall nice though

Posted by on Feb 23, 2022

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1 out of 5
Checked into my first room which reeked of cigarette smoked in a non smoking room. I instantly called the front desk to report the issue and had to make several attempts and even had my call declined by the front desk worker. After finally reaching the front desk, they seemed pleasant and did switch my room. I had dinner plans so didn’t have a lot of time to spend in my new room which was unfortunate because later that night I discovered my television did not work but it was too late to report. The elevator also took incredibly long to get anywhere, atleast a 20 minute wait to just get to the lobby

Posted by on Feb 4, 2022

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5 out of 5

Posted by on Sep 4, 2021

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2 out of 5
Checked in at 6pm. Room wasn’t ready. After waiting 20 minutes, I was given a room that had guests already in it. After that mix up, our final room was dirty & old. The fold out couch (3rd bed was the reason I booked this property) was so stained & dirty looking I did not use it. Bathroom tiles cracked, chipped & dirty looking. Carpet stained & nasty. Room smelled of mildew & bleach. Terrible experience.

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 27, 2021 by Ray

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PITTSBURGH-SOUTH SIDE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Thank you very much for your comments, and we hope that you have a wonderful day.

3 out of 5
Clerk(she) checking me in was not very friendly but went out of her way to greet europeans behind me.I requested two queens with roll in shower for handicap, mother in wheelchair ended up giving me King handicap for my Mom and me.Could not use shower for Mom because she is in wheelchair Clerk (he)checking me out in AM was extremely nice, smiling

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 27, 2021 by Ray

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PITTSBURGH-SOUTH SIDE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I appreciate your time to give us feedback, and hope that you have a wonderful day.

5 out of 5
The room was very clean and the staff was very nice and helpful. Would definitely stay again and recommend to friends.

Posted by , from Pittsburgh, Pa on Feb 25, 2020

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Comment from Hotel Management

Feb 25, 2020 by Ray

Thank you for taking the time to tell us about your experience at Holiday Inn Express PITTSBURGH-SOUTH SIDE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2 out of 5
The quality is diminishing. We have been staying here on and off since November and there has been a decrease in quality. Loud arguing next door and back door to parking lot is broken or left propped open. One member of the hotel breakfast staff had a hole in her leggings. Periodically she would sit down, go serve food, and go sit back down. She was very unprofessional. Positives: Price, location.

Posted by , from Columbus on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Ray

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PITTSBURGH-SOUTH SIDE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

5 out of 5

Posted by on Feb 1, 2020

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Comment from Hotel Management

Feb 3, 2020 by Ray

Thank you for your feedback. We are pleased that you had a great stay with us and hope to see you again in the future.

3 out of 5
Nice clean property with nice breakfast. Night security experience was very abrasive against 3 younger women alone in a hotel. We were talking/laughing having girl fun but didn’t think we were super loud. Someone pounded on the door and said Security open up. We did not being young women and not receiving a phone call from anyone prior. He didnt identify himself other than the above and in today’s society anyone can say they are security. Why did he need to get in our room anyways? Then the front desk called and said we are getting kicked out for non compliance I gave the above explanation of not opening the door and she said okay you can stay but next knock if you get any complaint will be the police. We said okay. Then he came pounding on the door again and said open up. I opened with safety latch locked so I could see him. He was very rude and just kept wanting me to open the door and I said I can see you. He then asked why I didn’t open before and I said because I didn’t know if he was really security. He said you could have looked out the peep hole I said I’m too short to see out of it. He then insisted on me opening the door the full way. So I did and then said what? He then said for us to keep the noise down or we were getting kicked out. I said okay yes sir. He was very rude the whole time. I think this should have been handled way differently and more professionally. My husband was very upset and called manager Gladys who wasn’t in and she never returned his call.

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 5, 2019 by Ray

Thank you for your feedback. I do appreciate you taking the time to let us know about your stay, and the issues you had during your stay. I am very sorry for the negative experience that you had and apologize for the interaction you had with security here at the hotel. It definitely should have been handled better, and we will make sure that this type of incident does not happen again. Once again, thank you for reaching out to us and letting us know about your experience, so that we have an opportunity to make our hotel a better experience for our guests.

4 out of 5
The room was laid out nicely to give it roomy feel

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 9, 2019 by Ray

Thank you for your feedback. we are pleased that you had a good stay with us, and we hope to see you again soon. Thank you for your time, and have a wonderful day.

About the Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel

Location 20 S 10th St, Pittsburgh, PA 15203

Property Features

Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel. Parking is available for a fee. This Pittsburgh hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Pittsburgh Station (9.4 km / 5.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. This Pittsburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 22 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Pittsburgh-South Side
  • Holiday Inn Express Pittsburgh-South Side
  • Holiday Inn Express Hotel Side
  • Holiday Inn Express Side
  • Holiday Inn Express Hotel Suites Pittsburgh South Side

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.