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4.5 out of 5

"Staff super nice and friendly. I felt the bathroom shower was dirty as well as the bathroom floor " More

By a verified traveler on Mon 14 May 2018

Hotel Description

3.5-star hotel near Oregon Convention Center

Heart of Portland

Within a 10-minute walk of this Downtown Portland hotel, you'll find Pioneer Courthouse Square and Arlene Schnitzer Concert Hall. Portland Art Museum and Tom McCall Waterfront Park are also within half a mile (1 km).

Renovated in 2016

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A snack bar/deli, a lobby fireplace, and express check-in are also on offer.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 256 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, premium bedding, and free newspapers are also available.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$105* Per night/room Feb 1 - Feb 2

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard by Marriott Portland City Center ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Portland City Center

Everyone (9) Family (2)
2 out of 5
Location is fabulous and the hotel is quiet. The staff is friendly and accommodating. Unfortunately the little things added up to a disappointing stay. We had two adjoined rooms while there. In one room when we arrived there were small drops of blood on the sheets that were not replaced the next day. Also, the coffee area was not restocked for the next day. In the other room when we arrived the little coffee area had open packages and items missing. It was also sticky. There was also no soap. The second night shortly after 10pm while in bed the bathroom mirror came off the wall and shattered. Thankfully nobody was hurt. It took about 20 minutes and two phone calls to get assistance cleaning that up. And when we checked out our car was parked in the rain very close to another car so we had difficulty loading it up. There was plenty of space under cover. The Original Dinerant, which does the room service for the hotel, did okay. The breakfast card you leave on the door overnight does not match the breakfast menu in the room. They have good food but cross contamination is an issue for those wanting gluten free food especially for dinner. Needless to say the mirror was an unusual circumstance but with the cost of Courtyard by Marriott we expected them to be much better than what we experienced.

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 26, 2019 by Dave M

Thank you so much for sharing your candid and detailed feedback with us. We have shared your helpful comments with our various departments so that the issues your experienced can be addressed and corrected. I hope you travel plans call for a return trip to Portland and that you will provide us an opportunity to better your experience with us. Thank you again. Dave Murray General Manager

5 out of 5
Friendly staff helpful with directions on several occasions

Posted by on Jul 21, 2019

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Comment from Hotel Management

Aug 5, 2019 by Dave Murray

Thank you so much for your nice comments about our team. We hope you plan a future Portland visit. Dave Murray General Manager

5 out of 5
Great location. Nice staff. Clean and comfy rooms.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 16, 2019 by Dave Murray

We really appreciate you sharing your nice comments from your recent stay. Come back and visit again soon. Dave Murray General Manager

5 out of 5

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 13, 2019 by Dave Murray

Thank you for your 5 rating. We appreciate it. Dave Murray General Manager

5 out of 5

Posted by on Jan 13, 2019

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4 out of 5

Enjoyed our stay but room and bathroom were dirty

Staff super nice and friendly. I felt the bathroom shower was dirty as well as the bathroom floor

Posted by on May 14, 2018

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5 out of 5

Nice hotel within downtown

Pros: The friendly staff
This hotel was perfect. Staff was friendly and helpful. The location is walking distant to the Pearl District, Pioneer Square and Chinatown.

Posted by on Jun 6, 2016

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2 out of 5

Downtown hotel in City Center

Pros: Proximity to downtown.
Cons: See notes above on furniture and empathy of front desk staff.
Location: Plenty to do nearby as it is downtown
Average hotel. Furniture in my room was pretty beat up and not of high quality. No hot water for shower on one morning and when I told the front desk about it, they apologized for the cold shower I had to take but made no effort to make things right for me in terms of bill adjustment or a credit toward a future stay at an SPG facility.

Posted by on Nov 16, 2015

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5 out of 5

Courtyard Marriott Portland OR

Pros: See evaluation above.
Cons: Maybe the general attitude of booked other than from actual location. However, their service could not be questioned.
My arrangements were excellent which is what I expect from a reliable business. When I needed information as to the specific direction to the hotel, two staff members courteously assisted me by phone which public transportation to take including the stop I needed to ensure my safe arrival. They verified my reservation in an attempt to prevent frustration on my part if I had phoned the wrong location. I definitely had my printout complete with phone and address, but they could not know this information.

Posted by on Mar 27, 2015

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5 out of 5
Excellent location near the Saturday market and many downtown restaurants, bars and shopping. Very nice hotel!

Posted by on Mar 23, 2015

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About the Courtyard by Marriott Portland City Center

Location 550 SW Oak Street, Portland, OR 97204

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5300 square feet (492 square meters) and includes a conference center. A 24-hour fitness center, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Courtyard by Marriott Portland City Center. For a fee, parking is available. A complete renovation of Courtyard by Marriott Portland City Center was completed in March 2016. This 3.5-star Portland hotel is smoke free.

  • 256 guestrooms or units
  • 16 levels
  • 5300 sq ft of conference space
  • 492 sq m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Portland, OR (PDX-Portland Intl.) (19.8 km / 12.3 mi)
  • Train station: Portland Union Station (0.8 km / 0.5 mi)
  • Metro station: SW 5th-Oak Street Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Courtyard by Marriott Portland City Center offers 256 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 43-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Portland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 1:00 PM.

The Original - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per accommodation, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 17.00 per person (approximately)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard City Center
  • Courtyard City Center Marriott
  • Courtyard Marriott Center City
  • Courtyard Marriott City Center
  • Courtyard Marriott City Center Hotel Portland
  • Courtyard Marriott Portland City Center Hotel
  • Courtyard Marriott Portland City Center
  • Courtyard By Marriott Portland City Hotel Portland
  • Courtyard Portland City Center
  • Courtyard by Marriott Portland City Center Hotel
  • Courtyard by Marriott Portland City Center Portland
  • Courtyard by Marriott Portland City Center Hotel Portland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.