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"One member of front desk staff was rude numerous times (she kept being the one there when I called or checked in). Other staff were nice. Rooms were n ... " More

By a verified traveler on Wed 20 Jul 2022

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Hotel Description

4-star hotel near Oregon Convention Center

City center retreat

A stay at this Lloyd District hotel places you within half a mile (1 km) of Oregon Convention Center and 2 miles (3 km) of Moda Center. Lloyd Center and Oregon State Hospital Portland are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a seasonal outdoor pool on site, and a 24-hour front desk and a coffee shop are also provided.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$136* Per night/room Feb 12 - Feb 13

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 5 Max

DoubleTree by Hilton Hotel Portland ratings based on 23 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Portland

Everyone (11) Couples (2) Family (8)
4 out of 5

Posted by on Sep 15, 2022

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4 out of 5
Friendly.

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 13, 2022 by JM

Hello Kathy. We’re thrilled that you were satisfied with your stay! We hope to have you again in the near future!

4 out of 5

Posted by on Jul 26, 2022

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3 out of 5
One member of front desk staff was rude numerous times (she kept being the one there when I called or checked in). Other staff were nice. Rooms were nice, but no fridge or microwave in room

Posted by on Jul 20, 2022

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Comment from Hotel Management

Jul 21, 2022 by JM

Hello Jenna. We sincerely apologize that our customer service was less-than-satisfactory. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. . We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Thank you.

5 out of 5
I was staying here as part of the Seattle to Portland cycling event and the finish line is across the street from the Doubletree, so this was extremely convenient for me

Posted by , from Seattle on Jul 19, 2022

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Comment from Hotel Management

Jul 20, 2022 by JM

Hello Eugene, We appreciate the fantastic review and are glad you enjoyed your stay with us!

1 out of 5
Waited 25 minutes to check in. While in a long line, two of the 3 at the counter left for break. I get it. Short staffed, but maybe scheduling issue for peak times? Room assigned was not cleaned. Took 1.5hrs from arrival to get assigned a new room. We were there for 1 night and missed one of our planned activities for the night due to this delay.

Posted by on Nov 9, 2021

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1 out of 5
Communication was needed badly. We booked thru Travelocity and wanted to add another day to our reservations.

Posted by on Nov 5, 2021

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Comment from Hotel Management

Nov 7, 2021 by Ramy De Miro - Front Office Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

5 out of 5

Posted by on Jul 4, 2021

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Comment from Hotel Management

Sep 18, 2021 by Ramy - Front Desk Manager

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

5 out of 5

Posted by on Jun 21, 2021

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5 out of 5
Beautiful hotel, early check-in, very clean, helpful staff.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 21, 2021 by Quan

We are pleased that you enjoyed your experience with us. Thank you for giving us your feedback, we look forward to having you stay with us again.

About the DoubleTree by Hilton Hotel Portland

Location 1000 NE Multnomah Street, Portland, OR 97232

Property Features

DoubleTree by Hilton Hotel Portland offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Portland. For a fee, parking is available. This 4-star Portland hotel is smoke free.

  • 477 guestrooms or units
  • 15 levels
  • 2 buildings
  • 2 dining venues
  • 4 sq m of conference space
  • Built in 1982
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Portland Union Station (2.2 km / 1.4 mi)
  • Metro station: Lloyd Center-NE 11th Avenue Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Portland offers 477 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 43-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Portland hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Multnomah Grill - Overlooking the pool, this buffet restaurant serves breakfast only. Guests can enjoy drinks at the bar. A children's menu is available.

Gather Food and Drink - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Sledding nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per night.

Pet Policy

  • Pets: USD 25.00 per pet, per night, plus a deposit of USD 25.00 per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14.00 and USD 25.00 for adults, USD 8 and USD 12 for children (approximately)
  • Self parking fee: USD 27.15 per night (in/out privileges)
  • Valet parking fee: USD 37 per night (in/out privileges)
  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Portland
  • Doubletree By Hilton Portland Hotel
  • DoubleTree Portland
  • Hilton DoubleTree Portland
  • Hilton Portland DoubleTree
  • Portland DoubleTree
  • Portland DoubleTree Hilton
  • Portland Hilton DoubleTree
  • Doubletree By Hilton Portland Hotel Portland
  • DoubleTree Hilton Portland Hotel
  • Doubletree By Hilton Portland
  • DoubleTree by Hilton Hotel Portland Hotel
  • DoubleTree by Hilton Hotel Portland Portland
  • DoubleTree by Hilton Hotel Portland Hotel Portland

You should know

  • The seasonal pool will open May 31 and close August 31.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.