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4.1 out of 5

"They went out of their way to Accommodate us as we were traveling with a handicap person " More

By a verified traveler on Mon 01 Mar 2021

Hotel Description

3.5-star historic hotel near Lan Su Chinese Garden

City center stay

Within a 10-minute walk of this Old Town Chinatown hotel, you'll find Lan Su Chinese Garden and Pioneer Courthouse Square. Portland Art Museum and Oregon Convention Center are also within 2 miles (3 km).

Renovated in 2016

A restaurant and a 24-hour fitness center are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free on-the-go breakfast each morning.

Sofa beds, WiFi

The 276 guestrooms feature comforts like premium bedding and down comforters, while refrigerators and microwaves offer the conveniences of home. Other amenities include MP3 docks, sofa beds, and LCD TVs with cable channels. Housekeeping is available on request.

Studio Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room Mar 7 - Mar 8

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Allergy Friendly

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Allergy Friendly

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Bedroom 2 Bath King Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

King Conference Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Portland Downtown ratings based on 21 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Portland Downtown

Everyone (11) Couples (3) Family (6)
5 out of 5
They went out of their way to Accommodate us as we were traveling with a handicap person

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 1, 2021 by Kadie

Thank you kindly for your review. It was a pleasure having you, and we hope to see you in the future!

2 out of 5
While the staff was very friendly and professional, the location of the hotel was not good. Many homeless people in the area which made me feel unsafe. I arrived at 1:00am and could only find parking that I had to pay for about a 5mins walk from the hotel. I had to walk by the homeless people in the middle of the night which was scary. Then to make matters worst the door to the hotel was locked and I had to call a number and go through keypad options to get a live person to be let in. I was eager to get into the hotel because of the homeless population and how dark it was and it was frustration to call in order to get in. Lastly the room was neat for the most part but the bathroom seemed a little dirty. The over all look of the hotel was not appealing and and the inside reflected the same as the outside. But as a place I slept warm and the room heater worked well.

Posted by , from Riverside California on Dec 1, 2020

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Comment from Hotel Management

Dec 1, 2020 by Kadie - front office supervisor

Hello Kevin, Thank you for taking the time to leave some feedback for us. I apologize for any inconvenience you experienced with the area and needing to call to be let in late at night. We appreciate you staying with us, and we will take your feedback seriously.

2 out of 5
was nice inside very scary outside many tents on the side walk on the back of the hotel with many homeless group settings the whole block.

Posted by on Jul 17, 2020

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Comment from Hotel Management

Jul 17, 2020 by Kadie - Front office supervisor

Hello there, thank you for your feedback. I am glad to see you liked the hotel but I apologize for the area.

5 out of 5

Posted by on Mar 16, 2020

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Comment from Hotel Management

Mar 18, 2020 by Kadie

Thank you so much for your review, and thank you for staying with us!

4 out of 5

Posted by on Jan 5, 2020

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Comment from Hotel Management

Mar 2, 2020 by Kadie

Thank you so much for staying with us, we hope you enjoyed your time in Portland!

5 out of 5
Liked that there was a fireplace with a fire in the lobby and its historical status. Nothing not to like!

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Kadie

Thank you for your review, I am glad to see you enjoyed our historical hotel!

2 out of 5
I called before arriving to possibly get an early check in and the staff at the front told me that I would have to come and talk to them when I get in town due to the type of room booked, which was totally fine. I ended up with a semi early check in which I appreciated, but when we got to our room it looked extremely rushed when it was cleaned. Meaning we found trash on the floor and in the bedroom there was an old joint that had been smoked on the floor. Might I mention that we booked a corner king suite! We paid a good amount for this room because it was my birthday and it’s extremely disappointing to come to a “luxury hotel” and that happens. The rooms are VERY dated and smaller that what the pictures made it look. We valeted our car and the valet stag was the worst I have ever dealt with! Only select gentleman would acknowledge is when we would get our car or drop it off. On Sunday when we were checking out we left early (6:30/7:00am) due to driving back home and valet wasn’t completely open but the gentleman were outside getting ready, which we completely understand that they need to open for the day, but we were standing outside (in the freezing cold) waiting to atleast be acknowledged by one of them and one gentleman told us that he wasn’t clocked in and couldn’t help us and walked inside. So we were thinking great we can’t leave now. We will never stay here again! Worst service for a high end hotel, extremely disappointed!

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by Kadie - Front Office Supervisor

Thank you for your feedback, I will be sure to pass this information along to the valet manager! We are always looking to improve.

5 out of 5

Posted by on Oct 15, 2019

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5 out of 5
Great room, parking price is too high! Great location

Posted by on Oct 14, 2019

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5 out of 5
Homeless people around...................................................

Posted by on Oct 7, 2019

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About the Embassy Suites by Hilton Portland Downtown

Location 319 SW Pine St, Portland, OR 97204

Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
  • Swimming pool

Property Features

There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 14000 square feet (1301 square meters) and includes a conference center. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Embassy Suites by Hilton Portland Downtown. The hotel can provide concierge services and wedding services. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Portland Downtown was completed in 2016. This 3.5-star Portland hotel is smoke free.

  • 1 building
  • 276 guestrooms or units
  • 8 levels
  • 14000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1912
  • To-go breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Portland International Airport (PDX) (13.8 km / 8.6 mi)
  • Train station: Portland Union Station (1 km / 0.6 mi)
  • Metro station: SW 5th-Oak Street Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Portland Downtown offers 276 air-conditioned accommodations with MP3 docking stations and safes. Accommodations are furnished with double sofa beds. Beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception on select days.

Embassy Suites by Hilton Portland Downtown has a restaurant serving breakfast, brunch, and lunch.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

  • Manicures and pedicures

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Self parking fee: USD 43 per day (in/out privileges)
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Portland-Downtown
  • Embassy Suites Portland-Downtown
  • Portland-Downtown Embassy Suites
  • Embassy Suites Portland - Downtown Hotel Portland
  • Portland Embassy Suites
  • Embassy Suites Portland-Downtown Hotel
  • Embassy Suites by Hilton Portland Downtown Hotel
  • Embassy Suites by Hilton Portland Downtown Portland
  • Embassy Suites by Hilton Portland Downtown Hotel Portland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.