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"Very nice hotel in a good location. Loved the free shuttle and pool/spa.
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By a verified traveler on Sun 27 Jan 2019
Hotel Description
3.5-star hotel near Moda Center
City center stay
Within a 10-minute walk of this Lloyd District hotel, you'll find Moda Center and Veterans Memorial Coliseum. Pioneer Courthouse Square and Tom McCall Waterfront Park are also within 2 miles (3 km).
Free airport shuttle
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like a free area shuttle.
Free Internet, comfy beds
Featuring conveniences like refrigerators and microwaves, the 241 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Pillowtop beds, DVD players, and room service are also available.
Crowne Plaza Portland Downtown Convention Center ratings based on 59 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Crowne Plaza Portland Downtown Convention Center
Everyone (9)Couples (1)Business (1)Family (1)
4 out of 5
Posted by a verified traveler on Nov 26, 2019
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2 out of 5
We arrived at 5:30pm to be told our room had not been cleaned yet. I made these reservations in April for a check-in in Sept. I asked how long it would take to get the room done. 1 person behind the counter said 45 mins and another said "we'll just have them do a quick clean" In 15 mins they said the room was ready- you can imagine the rest: trash on the bathroom floor, carpet didn't look as through it had been swept, and safe wouldn't open. One Reception person told the man assisting us to give us free breakfast tickets. He said "why?" He had already made sarcastic remarks about the large group of people who were staying there for a seminar in town. Then he charged us $24 X 2 for parking onsite. Give that for free if you want to show some concern. I didn't give it a "Horrible" but feel like it.
Posted by Karen, from Washington on Oct 2, 2019
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1 out of 5
Posted by a verified traveler on Jul 22, 2019
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Comment from Hotel Management
Jul 30, 2019
by JJ
It appears that you had a less than satisfactory experience. Hopefully we can improve on your next one.
5 out of 5
Posted by a verified traveler on Jun 15, 2019
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Comment from Hotel Management
Jun 18, 2019
by JJ
So glad you loved your stay here!!
5 out of 5
Very nice hotel in a good location. Loved the free shuttle and pool/spa.
Posted by a verified traveler on Jan 27, 2019
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Comment from Hotel Management
Jan 28, 2019
by Ziggy, General Manager
Thanks for staying I am glad you enjoyed your stay and found our location convenient.
2 out of 5
disappointing visit...
Pros:With the exception of the one staffer, we really like the staff here. Especially the restaurant staff, who are always super nice and friendly to us.
Cons:soundproof the walls
Location:close to Moda Center and restaurants
We were not able to get a room with two queen beds and instead had a king with a pullout sofa bed. It was very uncomfortable so tried asking to switch if another opened up. No luck, but we were no told no less that three times that because we booked through a 3rd party we were not guaranteed a certain room. I could understand because they were booked solid all weekend it wasn't possible to get a queen room, but it almost seemed like we were being penalized for not booking directly. I have used a travel website each time we've stayed here and never had an issue. Nor were we made to feel like that was a particular issue. There was a person named Melody (?) who I spoke with and she was condescending and rude to me and again had to remind me I booked through a 3rd party. Just added to the experience of a disappointing stay. The hotel was full of teenagers and you could hear them all night banging on the walls and talking in the hallways. Which reminds me of when we stayed there the weekend of March 3rd, I was in the bathroom and asked my husband the time and someone next door answered 5:30!!! I really like staying here because of the proximity to the Moda Center, but after this past weekend I felt letdown with the excuse of "third-party" booking to not be accommodated.
Posted by a verified traveler on Mar 20, 2018
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Comment from Hotel Management
May 14, 2018
by Ziggy, General Manager
I am disappointed that we did not live up to this guests expectations and I would like to assure future guests that we aim to treat all guest this same, no matter how they booked their reservation. It does appear that this guest did not book a guaranteed bed type, unfortunately because we were sold out we did not have a two bedded room available otherwise we would be happy to accommodate their request. I do want to apologize that we left an impression that the way a guest booked rather than the terms of the reservation left a bad taste.
Thanks for staying, I will take your comments constructively.
5 out of 5
Great location for Blazer game
Pros:The location; the amenities and staff
Location:Super super close to the Moda Center and Convention Center; and not far from Lloyd Center
We had a great room that was very clean and had an ever better view!! My ONE complaint would be that the windows seemed to be kind of thin and shaky. Otherwise, we enjoyed our stay and swam and ate while at hotel. The restaurant has great food and helpful staff.
Posted by Dara Faye, from Pendleton, Oregon on Dec 4, 2017
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1 out of 5
Avoid Crown Plaza
Pros:Not much. The room was satisfactory, the dining was slow and overpriced.
Cons:Not overbook the hotel. If I pay for it, a month ahead, I expect my room.
Upon arriving, it took 5 minutes of whispers and getting a manager before we were told that there was a problem. The night manager told us that they did not have a room available. We asked why, she said that they had water damage in a few rooms. They moved us across town to another hotel, which was very inconvenient because we were attending an event at the convention center, which is why we choose the Crown Plaza.
On the trip over to the other hotel, the shuttle drive apologized again, but added "They are always over booking, this happens a lot." I was very frustrated, as we didn't just have a reservation, we had a pre-paid room.
The hassle of the extra distance and the extra time getting into the other hotel actually ruined the weekend. The event we were in town for was tainted by being tired and frustrated from the problem, which now included checking out of the other hotel after 6 hours, so we could come back to the Crown Plaza for the final two nights.
In addition, the free Internet was such a low quality that it was worthless.
Posted by Keith, from Denver, CO on Aug 16, 2016
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Comment from Hotel Management
Aug 28, 2016
by Assistant Guest Service Manager
Dear Keith,
We would like to apologize for you having to go to another hotel for the night. We understand your frustrations with having to move to another hotel. We strive to make every guest happy, relaxed and rested during their time with us. We hope that your next visit to Portland, Oregon you give us another chance to make it up to you.
5 out of 5
Short Stay, Nice Hotel
Pros:It has a pool. The room was comfortable, quiet and clean. The beds and pillows produced a good night's sleep. The staff was friendly.
Cons:It would be great if the pool was easier to find/access. It's a pity you have to go through the lobby to get to it. Paying for parking sucks.
My partner and I only stayed for a night because we were doing a quick trip to run some errands. The hotel was nice (ritzy for us, we usually stay in not-as-nice hotels), clean. The staff were friendly, though we didn't interact with them much. Checkout was very easy. I'd stay here again.
Posted by Jenna, from Bend on Jan 21, 2016
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5 out of 5
Great pricing for elegant room
Pros:Overall an excellent value at $130 a night inclusive of parking fee, booked through Travelocity a lower rate than hotel's rate.
Cons:ability to schedule when the shuttle bus could drop you off and pick you back up. The front desk person said they could not assure timing
Location:Within 2 mile of center of city. Very convenient.
Great pricing for elegant room in a full service hotel. Elegant room, Quality furniture, meticulous, all the standard room amenities to include a safe, microwave, DVD player and exceptionally comfortable beds. Breakfast is not complementary. There is a full-service breakfast dining room and also offered is a large breakfast buffet. There is a small gym with high quality modern equipment and they even have individual packets of headphones offered complimentary. I am not sure if there is Wi-Fi in the gym. I believe there is a pool but I did not use. There is paid self-parking or for $2 more the valet will park your car and bring it when you need it at anytime. The front desk staff service and dining room service was excellent. There is also a complementary shuttle bus that will take that will take the guest within a 3-mile radius. This same bus will pick up to and from the airport for a fee. I recommend this hotel.
Posted by Sunny, from Fort Lauderdale Florida on Jan 6, 2016
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About the Crowne Plaza Portland Downtown Convention Center
As a guest of Crowne Plaza Portland Downtown Convention Center, you'll find an indoor pool, a spa tub, a 24-hour fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 13,400 square feet (1 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Portland Downtown Convention Center. You'll have access to the health club at a partner property. A roundtrip airport shuttle during limited hours and an area shuttle are free. For a fee, parking is available. This 3.5-star Portland hotel is smoke free.
1 building
241 guestrooms or units
10 levels
13,400 sq ft of conference space
1 sq m of conference space
Dining venue
Bar or lounge
Charging station for electric cars
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Terrace
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Indoor pool
Free WiFi
Free area shuttle
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Portland, OR (PDX-Portland Intl.) (13.3 km / 8.3 mi)
Train station: Portland Union Station (1.8 km / 1.1 mi)
Metro station: Rose Quarter Transit Center (0.5 km / 0.3 mi)
Property shuttles: Free airport shuttle and area shuttle
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Crowne Plaza Portland Downtown Convention Center offers 241 air-conditioned accommodations with DVD players and safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Pillowtop beds
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
DVD player
Refrigerator
Microwave
Coffee maker
Luxury bedding
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Weekday newspapers (free)
Local calls (free)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 11 AM.
The Palm Garden - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Happy hour is offered.
Room service (during limited hours) is available.
Nearby Activities
An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Free bicycles on site
Golfing nearby
Basketball on site
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Wheelchairs available on site
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Assistive listening devices in meeting rooms
Wheelchair-accessible van parking
Assistive listening devices available
Braille or raised signage
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 2 AM
Minimum check-in age is: 18
Special check-in instructions:
Airport shuttle service is available from 3:30 AM to 1:00 AM. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered from 3:30 AM to 1:00 AM. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for USD 15.0 per night.
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Only service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Number of children who can stay free - 2
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 16.00 and USD 21.00 for adults, USD 5.50 and USD 5.50 for children (approximately)
Self parking fee: USD 25 per night (in/out privileges)
Valet parking fee: USD 25 per night (in/out privileges)
Rollaway bed fee: USD 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Crowne Plaza Portland Downtown Convention Center Hotel
Crowne Plaza Hotel Portland Downtown Center Convention
Crowne Plaza Portland Downtown Convention Center
Crowne Plaza Portland Downtown Convention Center Hotel
Crowne Plaza Portland Downtown Convention Center Portland
Crowne Plaza Portland Downtown Convention Center Hotel Portland
You should know
Crowne Plaza Portland Downtown Convention Center offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
