As someone who has experienced many parts of the world, this is the second resort I have stayed in in Punta Cana. Do not have high expectations about the service. Yes, it is all-inclusive, but first of all, friendliness is expected. Although the food has many options, it is almost the same every day, almost all of the employees are very rude, except for a few people, especially the front office, they do not know how to talk to customers, they are very rude (except Ignocio, Mario, and guest rel. Andreas), when you enter the hotel, you will be told about the hotel in general. , no information is given, as in every hotel, you have the right to 1 a la carte restaurant, if you don't know, you can't go. At the last exit, they gave me a checkout paper and they didn't even say that you have to use it to get your luggage. The hotel is beautiful, the castles look very nice, everything is easily accessible, but there are not many activities for children, although it stands out as a children's hotel, there are limited activities, it has a beautiful beach. You can find it, the cocktails are not successful. There is a damp smell in the rooms, İts not a helpfull otel.