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"Room was kept very clean. Ramona kept up with the sand we brought back to the room and she was very helpful when we had some question. Staff in gener ... " More

By a verified traveler on Sun 14 Jul 2019

Hotel Description

4-star all-inclusive property near Arena Gorda Beach, connected to a shopping center

Seaside stay

You'll be within half a mile (1 km) of Cortecito Beach and 2 miles (3 km) of Los Corales Beach with a stay at this Punta Cana property. Arena Gorda Beach and Palma Real Shopping Village are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a casino, a full-service spa, and 13 restaurants. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Spa tubs, free WiFi

Boasting private spa tubs, guestrooms also offer free WiFi and free minibar items. Furnished balconies, MP3 docks, and sitting areas are also available.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$328* Per night/room Mar 4 - Mar 5

Deluxe Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Loft)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Palladium Palace Resort Spa & Casino - All Inclusive ratings based on 23 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Palladium Palace Resort Spa & Casino - All Inclusive

Everyone (12) Couples (1) Family (1)
4 out of 5

Posted by on Jan 25, 2020

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Comment from Hotel Management

Jan 26, 2020 by Sachenca Núñez

Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Palace Resort & Spa, it pleased us greatly that it has been a memorable one. We promise to keep doing bigger efforts in order to get your expectations fully met next time. It's our hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise!

4 out of 5
Room was kept very clean. Ramona kept up with the sand we brought back to the room and she was very helpful when we had some question. Staff in general was very helpful. The adult pool at the resort I thought was a little dangerous. Decking around pool was broken in places. Food was good but we could never find a spoon when we wanted one. Difficult to eat yogurt with a fork. You can stir sugar into your tea with a fork

Posted by , from connecticut on Jul 14, 2019

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Comment from Hotel Management

Jul 14, 2019 by Sachenca Núñez

Dear Niloc, First of all, I want to thank you for sharing your impressions of our Grand Palladium Palace Resort, Spa & Casino. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember. Your valuable feedback is very important for us, thanks for making us reach both the positive aspects and those that can be improved, we will continue to join efforts to optimize our services and thus convert customers into fans. We will be waiting for your soon return to this your home in Punta Cana. Kindest regards!

2 out of 5

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 24, 2019 by Sachenca Núñez

Dear Guest, Many thanks for choosing our hotel for the enjoyment of your well-deserved vacation. We deeply regret that our facilities and the attention of our people were not enough to live up to your expectations. Please accept our apologies, it is a pity that you have only valued us and have not communicated the aspects to be improved so that we could implement effective corrective actions. Sincerely, we reiterate our apologies and wish you to grant us a second future visit, allowing us to change your perception and recover your trust through a true Palladium experience. Best regards!

4 out of 5
Very nice property. Very nice staff and entertaining. Drink options need a major revamp and the Sports Bar food was terrible. TRS is worth the money the food drink and relaxation is all fun!! The sports bar had some very cheap liquor in the Hennessey bottle. If you're a Hen drinker just drink rum and coke it's not real Hennessey. I would go back but stay far away from the sports bar

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 3, 2019 by Sachenca Núñez

Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Palace Resort & Spa, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. Thanks so much for your great feedback we'll bear it in mind in order to enhance our service and at a time, upgrading our guest's vacation experience. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise!

5 out of 5
Very good service and food! We experienced excellent customer service with fantastic accommodations all in all a Great experience!

Posted by , from Spokane, WA on Jun 2, 2019

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Comment from Hotel Management

Jun 3, 2019 by Sachenca Núñez

Dear Jessica, Thank you very much by taking some of your precious time to review your experience in our Grand Palladium Palace Resort & Spa, your kind appreciation to our property are very valuable to us. We are also excited of learning we were able to meet your expectation especially with our food and beverage proposal and staff attention. We are very much looking forward to welcoming you back to the Grand Palladium family in the future. Best regards,

5 out of 5
Gorgeous property, gorgeous beach, helpful kind staff. Buffets were remarkably good, lots of options, very tasty. A la carte restaurants were okay, nothing super amazing. With the exception of Hemingway's and the bar at the TRS pool (which had quality liquors), the drinks at the resort were all made with cheap gut-rot liquor and not terribly tasty. If you're looking for a gourmet dining/ drinking experience, you may be disappointed. Otherwise, this is a fantastic, gorgeous resort with plenty of pool options, activities, snacks, and an incredible silky white sand beach.

Posted by on May 17, 2019

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Comment from Hotel Management

May 17, 2019 by Gelson

Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Palace Resort, Spa & Casino, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager

1 out of 5
BEWARE- DO NOT STAY AT THIS RESORT!!!! The Grand Palladium Palace Resort looks pretty on the outside but they have major issues. First, the HORRIBLE consist smell raw sewage in our room for days, so bad we had to open our patio door for some relief. When we tried to report the issue, the staff would grin and act as if there was not issue. Second- the power in the whole resort would go out every day (day and night) there is not back generator so you are made to grin and bare it until the lights come back one (it could be 1/2 hour or more) When asked why this keeps happening the staff smiles and says there is nothing they can do. Third, the phone in our room did not work the whole time we stay at the resort; I reported the issue everyday and the staff would say they would take care of it. Fourth, the food is not good, no real selection; you have to make reservations for dinner at the few restaurants they have on the resort; without a reservation be prepared to wait an hour or more without one. If you cant get a reservation be prepare to at one of the buffets (no good food at the buffets). The only place open after 11 is a sports bar with a horrible buffet and horrible menu food. Fifth, the mix drinks are watered down, so if you want a real drink do what we did order bottled liquor straight or on the rocks. So what else could have possibly happened, we got sick from the outside buffet!!!! Beware, do not go to this resort!!!!!

Posted by , from Maple Shade, NJ on May 11, 2019

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Comment from Hotel Management

May 18, 2019 by Idelin Mieses

Dear Gwen, Thank you very much for your email. and we appreciate that you have taken your time to send us the feedback of your stay. First of all, we want to extend our most sincere apologies for any possible inconvenience you could have had during the time you were in our Hotel. Unfortunately we had a general breakdown that affected the electricity system which was replaced as soon as possible. We would like to inform you that we have eight a la carte restaurants, which you only need to make reservation for the Japanese restaurant. we also have 03 main buffet, additional our Xtra time open 24hrs. and also room service until 11:00pm. We would like to once again have the opportunity to reverse this negative Experience. and once Again thank you very much for your comments which we will take note to improve our service Every day. Best Regards Idelin Mieses Rijo Assistant Accomodation Manager

3 out of 5
I thought the food was fair at best, it certainly was not great. We had a group of 12 and I dont think we ever ordered a meal or drink without the orders being messed up. There is definitely a language barrier.

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jan 28, 2019 by Sachenca Núñez

Dear Guest, First of all, we would like to thank you for taking your time to comment your stay at The Grand Palladium Palace, your words help us to improve and offer a better service. On the other hand, Concerning the level of service experienced at some of ours Restaurants and the food, we want to inform you that our Food & Beverage Director has received your feedback in order to take corrective actions and avoid similar situations with future guests. In addition, I should explain to you that the hotel offers to all our staff daily English courses in order to break the language barrier. We hope you can visit us again in order to see the improvements. I am sure you will love Palladium hotels and you will become a Palladium fan. Sincerely,

4 out of 5
Resort was very nice and staff helpful. The food wasn’t the best.

Posted by on Feb 18, 2018

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Comment from Hotel Management

Mar 31, 2018 by Banesa Maria Burque

Dear guest, Thank you for your time and comments. The opinio of our guests, it's very important for us. Have a nice day!! Best regards, Banesa Maria Burque Grand Palladium Manager

2 out of 5

Horrible customer service

Hotel was under construction everywhere, the staff was very rude not even a smile. Hot water was off everyday, called several times to complain and their response “sending someone over” no one showed up until our last night and that’s when we found out they were working on some broken pipes . At the restaurants you don’t need a reservation which was great, but..... the wait was over an hour and a half. Definitely will not go back

Posted by , from linden, nj on Dec 4, 2017

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Comment from Hotel Management

Dec 7, 2017 by Yulissa Mari Puello

Dear Maria, First of all, we would like to thank you for sharing your experience with Expedia. We would like to apologize for the inconvenience that you have suffered in our hotel during your recent stay with us.we had a cut of hotwater for one hour during your stay but the rest of your stay we can confirm that you have enjoy hot water evryday.We are really sorry for not fulfilling your expectations regarding service. For us will be a pleasure to have you back and reverse your impressions about our property. Best Regards, Yulissa Mari Puello Accomodation Manager Assistant

About the Grand Palladium Palace Resort Spa & Casino - All Inclusive

Location Avda. Francia s/n, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children ages 17 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Rowing/canoeing included
  • Sailing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Grand Palladium Palace Resort Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Palladium Palace Resort Spa & Casino - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 13 restaurants and 5 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 14 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 5382 square feet (500 square meters) and includes a conference center. A casino, a children's pool, and spa services are also featured at the family-friendly Grand Palladium Palace Resort Spa & Casino - All Inclusive. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 19 buildings
  • 13 dining venues
  • 4 bars by the pool
  • 14 bars or lounges
  • 5 coffee shops
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1996
  • Buffet breakfast (free)
  • Casino
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (23.2 km / 14.4 mi)
  • Property shuttles: Airport shuttle, area shuttle, and casino shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Air-conditioned accommodations at Grand Palladium Palace Resort Spa & Casino - All Inclusive offer private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards.

  • Private hot tub
  • Private balcony (furnished)
  • Sitting area
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (limited hours)
  • Coffee maker
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Bhogali - This restaurant specializes in Indian cuisine and serves dinner only.

Sumptuori - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Adelita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

El Dorado Steak House - This restaurant specializes in barbecue and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Motor boating on site
  • Windsurfing nearby
  • Playground on site
  • Rowing or canoeing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Skydiving on site

Spa Services

Zentropia Spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No elevators
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 0.01 per night (rates may vary)
  • Airport shuttle fee: USD 35 per vehicle (roundtrip)
  • Facilities fee: USD 50 per person, per night and includes use of:

  • - Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Palace Spa Casino All Inclusive
  • Palladium Inclusive Inclusive
  • Grand Palladium Palace Spa Casino All Inclusive
  • Grand Palladium Palace Resort Spa Casino All Inclusive
  • Grand Palladium Palace Spa Casino All Inclusive Punta Cana
  • Palladium Spa Casino Inclusive

You should know

  • Grand Palladium Palace Resort Spa & Casino - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.