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"Everybody was nice and helpful " More

By a verified traveler on Tue 22 Nov 2022

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Hotel Description

4-star hotel near Reno Events Center

City center stay

At this Downtown Reno hotel, you'll be within a 5-minute walk of Reno Events Center and National Bowling Stadium. Greater Nevada Field and University of Nevada-Reno are also within half a mile (1 km).

Casino, health club

A casino, 5 restaurants, and an outdoor pool are all featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the gym and unwind at the bar/lounge and poolside bar.

Deluxe Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$48* Per night/room Nov 30 - Dec 1

Premium Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Vista Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Silver Legacy Resort Casino at THE ROW ratings based on 65 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Silver Legacy Resort Casino at THE ROW

Everyone (27) Couples (15) Family (17)
5 out of 5
Everybody was nice and helpful

Posted by on Nov 22, 2022

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3 out of 5
I understand that it's hard to hire people but having almost no front desk staff and wanting everyone to use those kiosks is awful. If I'm paying i want to actually talk to a real person. I'm paying the same but getting less service. Also the hostess and the cashier at the Cafe were awful. It was like me being there was an inconvenience to them. The waitress was good though that didn't make up for the other 2.

Posted by on Nov 9, 2022

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Comment from Hotel Management

Nov 10, 2022 by Donald C.

Thank you for the feedback. We will send this along to the appropriate departments so we can address these issues.

1 out of 5
Worst check in service imaginable

Posted by , from MORROW BAY on Oct 15, 2022

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Comment from Hotel Management

Oct 17, 2022 by Donald C.

Thank you for the feedback. We will be addressing your concerns.

3 out of 5
We had no idea that they charged an extra $30 for checking in before 2PM and do not like it. Was also disappointed in not having daily room service, we were able to get replacement coffee pods. Probably will not stay there again; might as well stayed in a motel. WE CHECK IN ON Sun, 18 Sep out on 20 Sep (2Nights)

Posted by on Sep 21, 2022

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Comment from Hotel Management

Sep 23, 2022 by DC

Thank you for the feedback. We will address your concerns.

4 out of 5
The cost of the stay was good but the resort fee is way to high. You get nothing for it. Need to go back to the costs rolled into the price of the room. Pool was closed, can't use hotel luggage cart without having to tip an employee.

Posted by , from EVERETT on Sep 14, 2022

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Comment from Hotel Management

Sep 15, 2022 by Donald C.

Thank you for the feedback.

5 out of 5
Great deal more than expected

Posted by on Sep 2, 2022

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Comment from Hotel Management

Sep 6, 2022 by Donald C.

Thank you for the great review!

5 out of 5

Posted by on Aug 22, 2022

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5 out of 5
Everything was very convenient.: only downfall is the smoking.., can’t help that though as it’s a smoking facility.

Posted by on Aug 21, 2022

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Comment from Hotel Management

Aug 25, 2022 by Donald C.

Thank you for your feedback and we hope to see you again soon

5 out of 5

Posted by on Jul 30, 2022

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5 out of 5
Everything was fine.

Posted by on Jul 27, 2022

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About the Silver Legacy Resort Casino at THE ROW

Location 407 N. Virginia Street, Reno, NV 89501

Property Features

Silver Legacy Resort Casino at THE ROW offers its guests an outdoor pool and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. A business center and a meeting room are available. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A casino, spa services, and tour/ticket assistance are also featured at the business-friendly Silver Legacy Resort Casino at THE ROW. A roundtrip airport shuttle is free during limited hours. Smoking is allowed in designated areas at this 4-star Reno hotel.

  • 1720 guestrooms or units
  • 37 levels
  • 2 buildings
  • 5 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1995
  • Casino
  • Deli
  • Cabanas by the pool (surcharge)
  • Ski equipment storage
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Transport

  • Train station: Reno Station (0.4 km / 0.3 mi)
  • Property shuttles: Free airport shuttle

Room Amenities

Silver Legacy Resort Casino at THE ROW offers 1720 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels.

  • In-room dining
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)

Food & Drink

Ruth's Chris Steakhouse - Onsite steakhouse. Guests can enjoy drinks at the bar. Happy hour is offered.

Drinx Bar - This bar serves lunch and dinner. Open select days.

Silver Baron Bar - This karaoke bar specializes in seafood and serves lunch and dinner. Open daily.

Cafe Central - Onsite café. Open select days.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Kayaking nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 39.73 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Phone calls
  • In-room coffee
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Legacy Casino
  • Legacy Silver
  • Silver Casino
  • Silver Legacy
  • Silver Legacy Casino
  • Silver Legacy Casino Reno
  • Silver Legacy Casino Resort
  • Silver Legacy Resort
  • Silver Legacy Resort Casino Reno
  • Silver Legacy Hotel Reno
  • Silver Legacy Resort Casino at THE ROW
  • Silver Legacy Resort Casino at THE ROW Reno
  • Silver Legacy Resort Casino at THE ROW Hotel
  • Silver Legacy Resort Casino at THE ROW Hotel Reno

You should know

  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.