Lovely staff, very friendly and helpful. Great location, easy walk to public transport and union square. Room was clean, great shower and they provided conditioner which was nice. Bed was typical American where they don’t know what a duvet cover is and use sheets instead - annoying but to be expected.
Breakfast was fine, bagels, muffins and coffee. Only served from 7-9am so very busy and three big tables so you have to share space! All disposable plates/cutlery/cups etc. There was free alcohol in the afternoon in the lobby (no soft drinks).
There was an issue with my credit card being charged twice for the room, but staff resolved. Also, they gave us a kettle on request.