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4.6 out of 5

"The INN AT UNION SQUARE treats each guest like FAMILY. Valet parking - a snap, checking in- a snap, room- clean, updated, quality towels & sheets. Eas ... " More

By a verified traveler on Mon 16 Dec 2019

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Hotel Description

3.5-star boutique hotel in Downtown San Francisco

In entertainment district

You'll be steps from Union Square and within a 10-minute walk of Westfield San Francisco Centre with a stay at this Downtown San Francisco hotel. Grace Cathedral and SF Masonic Auditorium are also within half a mile (1 km).

Property Amenities

Free WiFi in public areas is available at this hotel.

Tablet computers, free WiFi

Boasting tablet computers, the 30 guestrooms also offer free WiFi and pillowtop beds. Other amenities include premium bedding, coffee/tea makers, and flat-screen TVs with cable channels. Housekeeping is available on request.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$125* Per night/room Nov 15 - Nov 16

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite (Spreckels)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Inn At Union Square ratings based on 10 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Inn At Union Square

Everyone (8) Couples (1)
5 out of 5
The INN AT UNION SQUARE treats each guest like FAMILY. Valet parking - a snap, checking in- a snap, room- clean, updated, quality towels & sheets. Easy in and out with the friendliest of staff. This is Now our favorite hotel in San Francisco !!!

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by Christine

Greetings, We are very happy and thankful for the wonderful feedback we got from you. Thank you so much for staying with us and we hope to have you here again for your next trip to our lovely city. Have a wonderful day! Warmly, Christine

5 out of 5
Everything at Inn at Union Square was great - easy check in, lovely continental breakfast, cookies in the evenings, stylish spaces, and we were upgraded to a suite which was very spacious and comfortable.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 21, 2019 by Ann Mock - Front Office Manager

Oh my heavens to Betsy, Anonymous, thank you ever so much for your wonderful five-star review of our lovely little Inn! We are absolutely delighted to know your recent visit was memorable... when you are ready to return to our gorgeous City by the Bay please do contact us directly so we can ensure you have a beautiful room awaiting your arrival...we will be here with bells on and open arms to welcome you back... Warmly, Ann

5 out of 5

Engagement Stay

Back story, the entire purpose of this vacation was to propose…and yes, I’m now happily engaged! Chose to stay at The Inn at Union Square (IUS) while vacationing in San Francisco thanks to all of the positive reviews online. Now, I’m adding to that positivity. Basics: IUS is in a great centralized location for everything, rooms are clean, comfortable and modernized (i.e. KEYPR tablet, LED TV, WiFi, digital safe, mini fridge), offers a daily simple and quick complimentary breakfast (Peet’s coffee, O.J., milk, cereal, oatmeal, pastries, toast, fruit and hardboiled eggs) and each floor has a nice parlor featuring reading material, lounge seating, fireplace and fresh cookies. Particularly, one of the best oatmeal raisin cookies I’ve ever had! Details: Everyone at IUS completely transcended generic accommodations and expectations. Given my back story, several members of the staff aided in the secrecy, care and delivery of a custom book holding the engagement ring for my proposal. Something completely random and out of their S.O.P. Not to mention, the burden and amount of trust I had just placed upon them. To compliment even further, after a successful proposal, they had arranged a congratulatory delivery to our room featuring swans made with folded towels, roses and petals on the bed, champagne, chocolates and a handwritten note of congratulations (see photo). All COMPLIMENTARY! Completely awed by everything at IUS. Charming features, unparalleled service, a MUST stay!

Posted by , from Moline, IL on Aug 29, 2017

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Comment from Hotel Management

Sep 21, 2017 by Ann Mock - Guest Services Supervisor

Oh Remington, I nearly hit my head on the ceiling when I jumped up with excitement as you were telling me about your plans to propose to your lovely girlfriend on Monday while you toured the Wine Country... what you did not include in your review is just how thoughtful and creative you were: you actually had a book specially made into which your engagement ring was lovingly tucked away just waiting for your girlfriend to discover…it made our little toes tingle with giddiness to be part of such a romantic escapade! Thank you ever so much for staying with us in our little Inn and sharing such a sweet and generous review… we so hope you and your fiancé/ wife will think of us as your new home away from home in San Francisco and will return to us very soon and very often after that! Wishing you both many years of love and happiness and the safest and happiest of travels… Warmly, Ann

2 out of 5

No AC

We were shocked that the hotel had no AC and we could not get sufficient airflow with the fan. With the windows open to get any possible air , we were subjected to all the city noise( honking, yelling, music, trolleys,etc) and felt unsafe with people looking in our open window. Room was very small and the bathroom sweltering to get ready in with no airflow. On the positive side, everything was clean, quaint, and the staff was friendly.

Posted by on Jun 24, 2017

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Comment from Hotel Management

Jun 28, 2017 by Ann Mock - Guest Services Supervisor

We sincerely thank you for sharing your feedback regarding your recent stay in our lovely little Inn. We are so pleased your found everything to be clean and our staff to be friendly and we sincerely apologize for the discomfort you felt due to the usually warm weather you experienced, this was highly unusual for San Francisco where our average summer temperature is 68 degrees. We wish you and yours the safest and happiest of travels… Warmly, Ann

5 out of 5

Lives up to great reviews.

From fresh baked cookies to amazing bedding, this boutique hotel is a five star stay. It is also centrally located in a great part of town. We would definitely recommend the Inn.

Posted by , from charlotte on Jun 16, 2017

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Comment from Hotel Management

Jun 19, 2017 by Ann Mock - Guest Services Supervisor

Oh yipeeee,Kelly it seems you truly enjoyed your stay with us in our lovely little Inn, we are truly touched by your 5 star review and recommendation! We wish you and your the safest and happiest of travels... and should you ever plan a return trip to our fair City we will have a comfy cozy bed waiting for you and we promise to have Edgardo (our best cookie maker) bake you a fresh batch of his chocolate chip cookies.. Warmly, Ann

5 out of 5

nice hotel close to everything

nice boutique type hotel. the staff was very friendly enjoyed our stay very much.

Posted by , from Sacramento on Dec 27, 2015

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5 out of 5

Lovely boutique hotel right next to Union Square

I really enjoyed staying at this beautiful Inn right next to Union Square. Very nice personal touches such as the snacks, large breakfasts, and wonderful coffee. I would highly recommend, and I would stay here again. I travel frequently for business and pleasure, and this was a true gem.

Posted by on Oct 27, 2015

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4 out of 5

Nice

The hotel was nice and everyone was really nice all the time. Every would answer questions and help when needed. There wasn't any air conditioning which was interesting but they did provide fans which was nice. Over all it was a great place and a great location.

Posted by , from indiana on Sep 19, 2015

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5 out of 5

Fantastic boutique with exceptional service

Convenient location. Truly exceptional staff who are all eager to go above and beyond. Clean and quaint with nice "extras" (cookies, wine and cheese, plush robes-to mention just a few). My husband and I highly recommend the Inn at Union Square and would happily stay there again.

Posted by , from North Carolina on Jul 2, 2015

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5 out of 5

Truly a Gem!

Pros: Free breakfast, Close restaurants, Quiet
I loved this hotel! The location is awesome near bubbly Union Square. But unlike most hotels in busy areas, this was like a private, quiet retreat. The room was similar to exceptional European inns I have stayed in--Lovely design, intimate experience with amazing personalized service. Complimentary breakfast and evening wine and cheese were a definite plus. All personnel from front desk to housekeeping were highly professional, attentive and friendly. The room was very clean, pleasant and comfortable. I highly recommend the Inn at Union Square and definitely will plan to stay there again on any future trips to San Francisco.

Posted by , from San Diego, CA on Aug 24, 2012

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Property Features

Inn At Union Square offers its guests an elevator. WiFi is free in public spaces. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 6 levels
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: San Francisco Station (1.9 km / 1.2 mi)
  • Metro station: Powell St & Post St Stop (0.1 km / 0.1 mi)

Room Amenities

Inn At Union Square offers 30 accommodations with tablet computers and laptop-compatible safes. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • Pillowtop beds
  • Tablet
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (on request)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. An adult age 18 or older must assume all liability for the booking.

This property does not have a front desk. This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, and Eurocard; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Private entrance
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Hotel Names

  • Inn Union Square
  • Union Square Inn
  • The Inn At Union Square Hotel San Francisco
  • Inn Union Square Greystone Hotel San Francisco
  • Inn Union Square Greystone Hotel
  • Union Square Greystone San Francisco
  • Inn At Union Square Hotel
  • Inn At Union Square San Francisco
  • Inn At Union Square A Greystone Hotel
  • Inn At Union Square Hotel San Francisco
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.