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The Cartwright Hotel - Union Square BW Premier Collection

3.5-star property
524 Sutter Street, San Francisco, CA 1-855-201-7819
3.7 out of 5
Good!
See all 6 travelocity Reviews

"Close to bus service. " More

By a verified traveler on Sun 09 Oct 2022

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Hotel Description

3.5-star hotel near Lombard Street

Union Square stay

Your stay at this Union Square hotel places you within 2 miles (3 km) of Lombard Street and Oracle Park. Pier 39 and University of San Francisco are also within 3 miles (5 km).

Business services

Free WiFi in public areas, a fireplace in the lobby, and a library are available at this hotel. Traveling for business? Take advantage of the business center, express check-out, and conference space. A computer station, dry cleaning, and luggage storage are also on offer.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$109* Per night/room Nov 30 - Dec 1

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Twin Bed, Accessible, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Cartwright Hotel - Union Square BW Premier Collection ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Cartwright Hotel - Union Square BW Premier Collection

Everyone (3) Couples (1) Family (1)
5 out of 5
Close to bus service.

Posted by on Oct 9, 2022

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Comment from Hotel Management

Oct 11, 2022 by Kevin Vossen-Assistant General Manager

Hi Coe. Thanks for staying at The Cartwright Hotel Union Square, where you never pay a resort or urban fee. We appreciate you taking the time to leave a review. Our location is very close and convenient if using public transit. MUNI buses, streetcars, cable cars and BART service are all within short walking distance. A car is not required to get around and explore the city. Cheers!

3 out of 5
Cleaning was not so good

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 18, 2021 by Kevin V.

Thank you for staying with us and we appreciate the feedback. If you can, please contact us direct to share more details about the room cleanliness. We would like to know so we can investigate and address.

5 out of 5
Staff was friendly. Check in at 11:00 and they gave us a room right away even though check in time is 3:00pm

Posted by on Mar 12, 2021

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Comment from Hotel Management

Mar 12, 2021 by Steven Viscio, GM

Hello, Thank you for staying at the Cartwright Hotel Union Square. We are always thrilled to read about our friendly staff. I am glad we were able to accomadate you before 3pm. We hope you will visit us again the next time you are in San Francisco. Best,

3 out of 5
The room itself was as expected, small but updated. The hallway and stairs area was very creepy and dark and parking is inconvenient

Posted by , from Houston, Texas on Oct 19, 2020

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Comment from Hotel Management

Oct 22, 2020 by Quintin G

Hi Nads90, Thank you for staying with us and telling us more about your stay. We are happy to hear that we delivered your expectations as far as our room boutique size and trendy updates. We can understand not having our valet parking open due to COVID-19 might add just a bit of inconvenience to your experience. We ensure that we provide up-to-date information on nearby self-parking garages to assist in locating parking during your visit. Thank you again, Nads90, for staying with us and providing your valuable feedback.

3 out of 5

Posted by on Apr 5, 2019

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3 out of 5
Very loud. Could hear everything going on in the rooms around us. Not very helpful with luggage. Room had been updated but bed was not very comfortable. Other parts of the hotel are still in the process of being updated/renovated.

Posted by on Jan 23, 2019

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About the The Cartwright Hotel - Union Square BW Premier Collection

Location 524 Sutter Street, San Francisco, CA 94102

Property Features

A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 1176 square feet (109 square meters) and includes conference space. A library, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Cartwright Hotel - Union Square BW Premier Collection. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 8 levels
  • 1176 sq ft of conference space
  • 109 sq m of conference space
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Transport

  • Train station: San Francisco Station (2.4 km / 1.5 mi)
  • Metro station: Powell St & Sutter St Stop (0.1 km / 0.1 mi)

Room Amenities

The Cartwright Hotel - Union Square BW Premier Collection offers 114 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 40-inch LCD televisions come with cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and refrigerators can be requested.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 35.00 per night (656 ft away)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cartwright Hotel
  • Cartwright Hotel Union Square BW Premier Collection
  • Cartwright Union Square
  • Cartwright Union Square Hotel
  • Hotel Cartwright
  • Hotel Cartwright Union Square
  • Cartwright Hotel San Francisco
  • Larkspur Union Square
  • Cartwright Hotel BW Premier Collection
  • Cartwright Union Square BW Premier Collection
  • Cartwright BW Premier Collection
  • The Cartwright Hotel Union Square BW Premier Collection
  • Cartwright Hotel Union Square
  • The Cartwright Hotel - Union Square BW Premier Collection Hotel

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.