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4.3 out of 5

"Beautiful but hate that I had to pay to park. Parking should be included " More

By a verified traveler on Sun 01 Dec 2019

Hotel Description

4-star romantic hotel near America's Center Convention Complex

City center stay

A stay at this Downtown St. Louis hotel places you steps from America's Center Convention Complex and a 5-minute walk from Dome at America’s Center. Busch Stadium and World Aquarium are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 41 conference rooms, business center, and valet parking. WiFi in public areas is free.

WiFi, flat-screen TVs

Boasting comforts like premium bedding and down comforters, the 917 guestrooms also offer 24-hour room service and flat-screen TVs with satellite channels. Other amenities include WiFi, Netflix, and coffee/tea makers.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$98* Per night/room Oct 31 - Nov 1

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Marriott St. Louis Grand ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Marriott St. Louis Grand

Everyone (13) Couples (5) Family (7)
5 out of 5
Beautiful but hate that I had to pay to park. Parking should be included

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by The Marriott St. Louis Grand Management Team

Thank you for rating us a 5. We appreciate your feedback.

4 out of 5

Posted by on Aug 24, 2019

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Comment from Hotel Management

Aug 26, 2019 by The Marriott St. Louis Grand Management Team

Thank you for rating us a 4. We appreciate your feedback.

5 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by The Marriott St. Louis Grand Management Team

Thank you for rating us a 5. We appreciate your feedback.

2 out of 5
Room was littered with trash and dirt on the comforters.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by The Marriott St. Louis Grand Management Team

Please accept our sincerest apologies for your disappointing stay and for not meeting your expectations due to the oversights in your room. We are committed to providing an exceptional experience to each of our guests, so we regret the inconvenience these concerns caused during your stay. Please be assured that we will ensure your comments are addressed and the appropriate action is taken to prevent this from happening again. It was our pleasure accommodating you, and we hope you will consider staying with us again in the future. We would love the opportunity to restore your confidence in our hotel.

5 out of 5
Friendly, professional staff. Nice clean room. I would stay there again.

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 26, 2019 by The Marriott St. Louis Grand Management Team

We are glad that you had an enjoyable stay. We appreciate your feedback.

5 out of 5

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by The Marriott St. Louis Grand Management Team

Dear Guest, it was a pleasure having you at Marriott St. Louis Grand. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. The Marriott St. Louis Grand Management Team

4 out of 5
I understand it was a VERY busy weekend, but the hotel was clearly not prepared with appropriate staffing. Check in was over 45 minutes wait , room service “ran out of food “, and no hot water, on our entire floor for morning shower. Other than that, the hotel was beautiful & the room was very clean & modern!

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 6, 2019 by The Marriott St. Louis Grand Management Team

Thank you for your feedback. We sincerely apologize for your experience through our unfortunate situation which occurred this past week. We understand how frustrating and inconvenient it is to not have hot water. We worked as quickly as possible to find a solution regarding the hot water issue which resulted from the flooding of the Mississippi River. We appreciate your business and hope in the future you will give us another try when traveling to the St. Louis area

3 out of 5
Check in was horrible I do understand the check in was at 4pm but when you are traveling the room shoul be available at least 1hr earlier. For the price breakfast should be included. No pool ? Children's love pool.

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 6, 2019 by The Marriott St. Louis Grand Management Team

Thank you for being our guest and providing your feedback. Please accept our sincerest apologies for the service issues you experienced during your stay, and for the frustration and inconvenience caused to you. Your comments have been shared with our team, and we have taken measures to ensure this is not repeated. Everything we do is designed to provide a revitalizing experience, and we regret letting you down. We hope you will choose to stay with us again, and ask that you please do not hesitate to let us know in advance. We always want you to have a comfortable, relaxing stay, and we will do our best to accommodate your needs.

1 out of 5
We had non refundable reservations with a check in time for 4PM. We were told that the number of people leaving and checking end were 700 and they didn't know when our room would be ready. Had tickets to a 6pm ball game and could not go to our room to freshen up and change cloths. My wife was told if she needed change cloths she could go to the rest room to change, which she did, Recieved a text at 5:44 that the room was ready, we were already at the game. Then woke up this morning to a note under the door that the hot water was out because the steam plant was flooded.

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 6, 2019 by The Marriott St. Louis Grand Management Team

Thank you for your feedback. We sincerely apologize for your experience through our unfortunate situation which occurred this past week. We understand how frustrating and inconvenient it is to not have hot water. We worked as quickly as possible to find a solution regarding the hot water issue which resulted from the flooding of the Mississippi River. We appreciate your business and hope in the future you will give us another try when traveling to the St. Louis area.

4 out of 5
I had a great experience Staff member was very helpful and very courteous overall cleanliness of the hotel great and the food was absolutely delicious I would recommend your property to all of my friends

Posted by on May 30, 2019

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Comment from Hotel Management

Jun 18, 2019 by THe Marriott St. Louis Grand Management Team

Thank you for sharing your feedback. We appreciate it.

About the Marriott St. Louis Grand

Location 800 Washington Ave, St. Louis, MO 63101

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 20106 square feet (1868 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Marriott St. Louis Grand. For a fee, parking is available. This 4-star St. Louis hotel is smoke free.

  • 1 building
  • 917 guestrooms or units
  • 21 levels
  • 20106 sq ft of conference space
  • 1868 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Lambert-St. Louis Intl. Airport (STL) (23.1 km / 14.3 mi)
  • Train station: St. Louis Gateway Station (2 km / 1.3 mi)
  • Metro station: Convention Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Marriott St. Louis Grand offers 917 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Netflix
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.

Zenia Bar & Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Starbucks - This coffee shop serves breakfast, lunch, and light fare. Open daily.

8th Street Pantry - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 30 per day
  • Valet parking fee: USD 40 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Renaissance St. Louis Grand
  • Renaissance St. Louis Grand Hotel
  • St. Louis Grand Hotel
  • St. Louis Grand Renaissance Hotel
  • Marriott St. Louis Grand Hotel
  • Marriott St. Louis Grand
  • Renaissance St. Louis Grand And Suites
  • Renaissance St. Louis Grand Hotel Saint Louis
  • Marriott St. Louis Grand Hotel
  • Renaissance Saint Louis
  • Marriott St. Louis Grand St. Louis
  • Marriott St. Louis Grand Hotel St. Louis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.