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"Was very disappointed with only one working elevator and no exits that were accessible " More

By a verified traveler on Mon 13 Sep 2021

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Hotel Description

3.5-star hotel near Union Station

Heart of Kansas City

A stay at this Country Club Plaza Area hotel places you within half a mile (1 km) of Kansas City Art Institute and 2 miles (3 km) of Nelson-Atkins Museum of Art. Uptown Theater and University of Missouri-Kansas City are also within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the gym and free on-the-go breakfast each morning.

WiFi, refrigerators

Featuring conveniences like living rooms and refrigerators, the 266 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include wired Internet, microwaves, and room service.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$127* Per night/room May 31 - Jun 1

Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites Kansas City - Plaza ratings based on 29 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Embassy Suites Kansas City - Plaza

Everyone (11) Couples (5) Family (15)
1 out of 5
Terrible area. Didi not feel safe after returning from a concert. People in the parking lot looking into parked cars. Prostitutes in the parking garage asking if your needed company. Service and safety terrible. Breakfast only served from 7am-9am. Check in is at 4pm and check out is at 11am. NEVER AGAIN WILL I STAY AT EMBASSY SUITES HOTEL

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 24, 2021 by Tyler

Hi Mike: I am sorry to hear that you were unhappy during your stay. I eill teach out to our security company in regards to your safety concerns.

5 out of 5

Posted by on Oct 11, 2021

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3 out of 5
Was very disappointed with only one working elevator and no exits that were accessible

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 15, 2021 by Tyler D

Hi Penny, I am very sorry that you experienced issues with our elevators. I do believe they have been serviced and are back in service. I hope you will consider giving us another chance the next time you are in Kansas City.

3 out of 5
$20 fee extra to park on site parking lot is dirty \ mess

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 22, 2021 by Tyler DeBrecht

We are very sorry for the cleanliness of our parking lot and will ensure it is welcoming to all of our guests!

2 out of 5
I didn't like that I was instructed to reserve pool and then not given a pool pass, also my reservation was like 40 more than stated on this platform. Overall disappointed. My stay at the airport location has always been excellent.

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 22, 2021 by Tyler DeBrecht

We are sorry that you were unhappy. With our pool we have to make new keys for each reaervation time slot. We also, like a lot of hotels, hold additional on your card for incidentals which get released back to you as long as no other charges are accrued. We hope you choose us again the next time you are in the area!

2 out of 5
The room was dirty..i had called a day before check in to ask about covid policies and ask about the pool....i was told it was all open and the only thing that was changed was grab and go breakfast (that was sorely lacking)...when we got there we were informed that we would only be able to swim foe one hour and that was from 6-7pm i would have never paid 247$ for a room to swim for 1 hour considering that was the only reason we rented a room was to swim...and also paying 40$ for parking 2 vehicles on property....then to find out at chexk out that i was charged 99$ for 2 movies that we did not rent....the room was dirty with what looked like leftover silly string, red stains all over the carpet, kiss lips all over the windows and doors, broken shelves on the tv stand...just truly disappointed in what we thought was going to be a fancy hotel

Posted by on Dec 26, 2020

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3 out of 5

Posted by on Sep 7, 2020

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2 out of 5

Posted by on Mar 12, 2020

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3 out of 5
We stay there because of proximity of where we needed to go. We need a refund due to fact we did not get the room we booked with you. Please contact manager Kia to discuss issue. Thwy could not redund us the differwnce because it was booked thriugh you. Please feel free to contact me 860 877 6888. Larry Avitabile. If i dont answer please leave a message and i will return call as soon as possible. Thank you Larry

Posted by , from Southington Ct. on Feb 20, 2020

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2 out of 5
The check in was rude. The night clerk didn’t ever get off the stool to speak. Asked one answer questions and was put out with my arrival. The hotel is old and the tiles are the original ones I remember from the 80’s. Bathrooms are old and gross and the faucet was coming off the shower

Posted by , from Kansas on Feb 12, 2020

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About the Embassy Suites Kansas City - Plaza

Location 220 W 43rd St, Kansas City, MO 64111

Property Features

As a guest of Embassy Suites Kansas City - Plaza, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi and wired Internet are available in public spaces for a fee. There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Kansas City - Plaza. For a fee, parking is available. This 3.5-star Kansas City hotel is smoke free.

  • 266 guestrooms or units
  • 12 levels
  • Built in 1977
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Kansas City Union Station (4.3 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Kansas City - Plaza offers 266 accommodations with video-game consoles and safes. Accommodations offer separate living rooms. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Kansas City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Living room
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

220 West - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 21.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Kansas City Plaza
  • Embassy Suites Kansas City Plaza
  • Embassy Suites Kansas City
  • Kansas City Embassy Suites
  • Embassy Suites Kansas City Plaza Hotel
  • Embassy Suites Kansas City - Plaza Hotel
  • Embassy Suites Kansas City - Plaza Kansas City
  • Embassy Suites Kansas City - Plaza Hotel Kansas City

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.