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"I liked the hotel a lot and would probably choose it again to go back to kc. They had complimentary drinks and snacks for hotel guests and the staff w ... " More

By a verified traveler on Tue 23 May 2017

Hotel Description

3.5-star hotel near Kemper Museum of Contemporary Art

Heart of Kansas City

Within a 15-minute walk of this Westport hotel, you'll find Kemper Museum of Contemporary Art and Nelson-Atkins Museum of Art. Country Club Plaza and University of Missouri-Kansas City are also within 2 miles (3 km).

Free breakfast

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the fitness center and free cooked-to-order breakfast.

Sofa beds, WiFi

Featuring conveniences like sofa beds and sitting areas, the 266 guestrooms also offer WiFi and flat-screen TVs with cable channels. Wired Internet, refrigerators, and microwaves are also available.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$108* Per night/room Jan 3 - Jan 4

Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites Kansas City - Plaza ratings based on 46 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Embassy Suites Kansas City - Plaza

Everyone (15) Couples (4) Family (4)
2 out of 5
Shower control was broken off. Thermostat didn't work. Floor was dirty. Elevator floors were dirty and uneven. Pillows terrible. Overall needs a remodel and update of the hotel. Expected Embassy Suites to be better quality.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 9, 2019 by Brittany

We are so sorry your guest room was not up to Embassy Suites' standards. We hope you will reconsider and stay with us in the future.

2 out of 5
I left a bag in my room and have tried many times to contact the property to try and make arrangements to get my things. No one has returned my calls.

Posted by on Nov 7, 2019

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Comment from Hotel Management

Nov 10, 2019 by Brittany

We are so sorry nobody returned your calls about your missing items. We will look into this. We hope you will consider staying with us in the future.

2 out of 5
Got stuck in the elevator, more than once. Apparently they couldn’t fix it, but didn’t take it out of service either. Room service never came to our room, ran out of toilet paper. Called several times in order to Get some toilet paper sent to the room, Took over an hour to get it. Very run down and disappointing. Staff didn’t seem to care. I asked if there was anything they could do for me since I was so unhappy, they said since it was through Travelocity they could not. Even though they charged me $38 to park for two days!

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 29, 2019 by Brittany

I am so sorry you had an unpleasant stay with us in many areas. We will pass all of your comments along to our staff and we hope you will reconsider staying with us in the future.

2 out of 5
The shower was lukewarm at best, the coffee was like brownish water and they said the restaurant was open until 11 but got there and it was closed at 8:45

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 21, 2019 by Brittany

I am so sorry your stay was not up to Embassy Suites' standards. I assure you we will pass your comments along to all of our staff to ensure we improve our guest experience. We hope you will reconsider and stay with us in the future.

5 out of 5
Ididnt like how the room was because the staff isnt cleaning good. You can see dust on vents. The tv also not clean. You pay 190 for 1 night you dont want to look at dirty vents ect...

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Brittany

Thank you for your review. I will pass all of your comments along to our housekeeping department and ensure they are properly cleaning rooms. We hope to welcome you back again soon.

4 out of 5
Not enough food at 8:45 for breakfast,no danish or pancakes

Posted by on Jul 29, 2019

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Comment from Hotel Management

Aug 1, 2019 by Michael

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

4 out of 5
The place needed some updates but an overall good experience. Staff were great!

Posted by on Jun 6, 2019

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Comment from Hotel Management

Jun 27, 2019 by Michael

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

5 out of 5
Close to eating and shopping. Hotel had 2 pools and a hot tub. Free breakfast. Happy hour. Nice location. And nice all around.

Posted by on May 24, 2019

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Comment from Hotel Management

May 26, 2019 by Michael

Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites on the Plaza to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

5 out of 5

Posted by on May 11, 2019

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Comment from Hotel Management

May 15, 2019 by Michael

Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites on the Plaza to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

5 out of 5
Close to the Plaza, nice happy hour and great breakfast. Kids loved the pool, we will stay there again

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by Michael

Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites on the Plaza to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

About the Embassy Suites Kansas City - Plaza

Location 220 W 43rd St, Kansas City, MO 64111

Property Features

As a guest of Embassy Suites Kansas City - Plaza, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi and wired Internet are available in public spaces for a fee. There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Kansas City - Plaza. For a fee, parking is available. This 3.5-star Kansas City hotel is smoke free.

  • 266 guestrooms or units
  • 12 levels
  • Built in 1977
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Separate living room1
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: Kansas City, MO (MCI-Kansas City Intl.) (36.9 km / 22.9 mi)
  • Train station: Kansas City Union Station (4.3 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Kansas City - Plaza offers 266 air-conditioned accommodations with video-game consoles and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.

220 West - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 18.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Kansas City Plaza
  • Embassy Suites Kansas City Plaza
  • Embassy Suites Kansas City
  • Kansas City Embassy Suites
  • Embassy Suites Kansas City Plaza Hotel
  • Embassy Suites Kansas City - Plaza Hotel
  • Embassy Suites Kansas City - Plaza Kansas City
  • Embassy Suites Kansas City - Plaza Hotel Kansas City
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.