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4.4 out of 5

"It is so convenient and close to Union Station and located right in Crown Center. The staff was outstanding and very helpful! " More

By a verified traveler on Fri 16 Aug 2019

Hotel Description

4-star hotel near Union Station

Heart of Kansas City

You'll be steps from Union Station and within a 10-minute walk of Hallmark Visitors Center with a stay at this Crown Center District hotel. T-Mobile Center and Kemper Museum of Contemporary Art are also within 3 miles (5 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 32 conference rooms, business center, and valet parking. Enjoy the 24-hour health club and perks like free WiFi and a free area shuttle.

Comfy beds, WiFi

The 724 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with satellite channels, and other amenities include WiFi and 24-hour room service.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$127* Per night/room Mar 5 - Mar 6

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Double Beds, Non Smoking, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Westin, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Kansas City at Crown Center ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Kansas City at Crown Center

Everyone (10) Business (1) Family (4)
5 out of 5

Posted by on Sep 7, 2020

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5 out of 5

Posted by on Feb 2, 2020

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5 out of 5

Posted by on Dec 23, 2019

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5 out of 5

Posted by on Oct 16, 2019

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5 out of 5
It is so convenient and close to Union Station and located right in Crown Center. The staff was outstanding and very helpful!

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 19, 2019 by Jim S.

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a signature stay you had with us and that you were able to take advantage of our central location. We look forward to having you back in the future for another great stay.

1 out of 5
Issues with fire alarm flashing at night. Loud room woke us up. Alarms set to midnight and 1am on the radio alarm..not checked by house keeping. Front desk was very helpful resolving the matter at 2am.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 6, 2019 by Jim S.

I appreciate you sharing your feedback on your stay at The Westin Crown Center. I am very sorry to hear your experience was less than satisfactory due to any malfunctions with our fire alarm. Our team has worked quickly and efficiently to address this matter. This is not what your experience should feel like and we hope to welcome you back again in the future for a more positive stay.

5 out of 5
This hotel was perfect! It sits across from Union Station which is easy access by the light rail to downtown. We saw a concert at the Sprint Center and was able to get to and from without any hassle! I also love the way it sits so you can see all of downtown!

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. It is great to hear you enjoyed your overall stay with us and that our central location worked out conveniently for you! We hope to have you back for another signature stay.

3 out of 5

Posted by on Nov 30, 2018

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Comment from Hotel Management

Dec 3, 2018 by Jim S.

Thank you for rating your stay at The Westin Crown Center. We hope to have you back for a 5 star visit in the future.

5 out of 5

Fabulous place. I wouldn't stay anywhere else!!

Pros: Clean, friendly staff and so much to do and see; and so many choices for places to eat.
Cons: Nothing..............it was amazing.
Location: Sea Life, Legoland, Union station, Hallmark, and all of the shops and restaurants.
Amazing hotel, staff,and so much to do and see at Crown Center. I would not stay anywhere else in Kansas City.

Posted by , from ID on Apr 21, 2018

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Comment from Hotel Management

Apr 23, 2018 by Jim S.

Thank you for sharing your feedback on your stay at The Westin Crown Center. We are pleased to hear what a signature stay you had with us and were able to indulge in all the area had to offer. We look forward to welcoming you back again next time.

4 out of 5

Costly

Very comfortable, but was double charged $95 On billing for suite, when I was given a single Rate.

Posted by , from H on May 31, 2017

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Comment from Hotel Management

Jun 2, 2017 by Jim S

Thank you for sharing your feedback on your stay at The Westin Crown Center. We apologize for any billing issues you experienced during your visit. We will be taking the necessary actions to ensure this does not occur again. We hope to have you back for a flawless visit in the future.

About the The Westin Kansas City at Crown Center

Location 1 E Pershing Rd, Kansas City, MO 64108

Property Features

As a guest of The Westin Kansas City at Crown Center, you'll find an outdoor pool, a 24-hour health club, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 54149 square feet (5031 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin Kansas City at Crown Center. A free area shuttle within 2 mi is available. For a fee, parking is available. This 4-star Kansas City hotel is smoke free.

  • 1 building
  • 724 guestrooms or units
  • 18 levels
  • 54149 sq ft of conference space
  • 5031 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kansas City International Airport (MCI) (32.9 km / 20.4 mi)
  • Train station: Kansas City Union Station (0.8 km / 0.5 mi)
  • Property shuttles: Free area shuttle within 2 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Kansas City at Crown Center offers 724 air-conditioned accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:00 AM.

One East - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 22.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • A facilities fee includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Crown Center Hotel Kansas City
  • Kansas City Westin
  • The Westin Crown Hotel Kansas City
  • Westin Kansas City
  • Westin Crown Center Kansas City
  • Westin Crown Center
  • Westin Crown Center Hotel
  • Westin Kansas City Crown Center Hotel
  • Westin Kansas City Crown Center
  • The Westin Crown Center
  • The Westin Kansas City at Crown Center Hotel
  • The Westin Kansas City at Crown Center Kansas City
  • The Westin Kansas City at Crown Center Hotel Kansas City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.